本文關(guān)鍵詞：我國網(wǎng)絡(luò)購物消費者權(quán)益法律保護研究　出處：《蘭州財經(jīng)大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

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【摘要】：隨著電子商務(wù)的迅猛發(fā)展,網(wǎng)絡(luò)購物悄然興起,為消費者提供了一條全新的購物途徑,越來越多的消費者也將其作為日常消費方式的首選。但是網(wǎng)絡(luò)購物在帶給消費者便捷消費的同時,其固有的虛擬性、開放性、高風(fēng)險性也增加了交易風(fēng)險,使購物關(guān)系變得復(fù)雜化,消費者權(quán)益易受到侵害。故本文以網(wǎng)絡(luò)購物環(huán)境為背景,研究消費者權(quán)益法律保護的問題。由于我國相關(guān)的網(wǎng)絡(luò)購物消費者權(quán)益法律立法體系不完善、監(jiān)管不到位、經(jīng)營者與消費者信息不對稱等原因,致使在網(wǎng)絡(luò)購物環(huán)境中消費者權(quán)利得不到有效的保護,網(wǎng)絡(luò)購物欺詐、虛假宣傳、無效合同、消費者信息泄露等事件頻有發(fā)生,所以對網(wǎng)絡(luò)購物消費者權(quán)益的保護變得尤為重要。知情權(quán)是消費者權(quán)利中的基礎(chǔ)權(quán)利,消費者信息獲取不全面將直接影響交易效果,對此應(yīng)完善經(jīng)營者的在線信息披露的義務(wù),縮小交易雙方信息不對稱的局面,使消費者充分掌握交易內(nèi)容,實現(xiàn)知情權(quán)。隱私權(quán)關(guān)系到消費者的個人信息資料及財產(chǎn)安全問題,對網(wǎng)絡(luò)購物消費者隱私權(quán)的保護,一方面要加強經(jīng)營者自律和政府監(jiān)管;另一方面要完善隱私權(quán)的法律保護,確認網(wǎng)絡(luò)隱私權(quán)具有獨立人格的法律地位,明確隱私權(quán)內(nèi)容。反悔權(quán)作為一項售后保障權(quán)利,為消費者提供了特別保護,凸顯了法律的人性化。對反悔權(quán)的保護還需進一步細化有關(guān)法律的規(guī)定,需明確不適宜退貨的范圍及退貨流程。此外,在實踐中,網(wǎng)絡(luò)購物消費者權(quán)益糾紛問題日顯復(fù)雜化,司法審判中訴訟證據(jù)收集困難、侵權(quán)關(guān)系難以認定、欠缺有效的糾紛解決途徑,爭議糾紛得不到及時有效的解決等原因都使消費者維權(quán)變得困難重重。故筆者對傳統(tǒng)訴訟中舉證責(zé)任、法院管轄的規(guī)定做了重新探討,提出了個人修改意見。并有針對性的列舉了司法途徑之外的爭議解決方式,如建立在線爭議與小額訴訟的救濟制度。
[Abstract]:With the rapid development of electronic commerce, online shopping rises quietly, which provides a new way for consumers to buy. More and more consumers also take it as the first choice of the daily consumption mode. But the online shopping brings consumers convenient consumption at the same time, its inherent virtual, open, high risk also increases the transaction risk. Make the shopping relationship become more complicated, consumer rights and interests are vulnerable to infringement. Therefore, this paper takes the network shopping environment as the background. Research on the legal protection of consumer rights and interests. Due to the relevant legal system of online shopping consumer rights and interests of our country is not perfect, supervision is not in place, operators and consumers information asymmetry and other reasons. In the online shopping environment, consumers' rights can not be effectively protected, online shopping fraud, false publicity, invalid contracts, consumer information leakage and other incidents occur frequently. Therefore, the protection of consumers' rights and interests of online shopping has become particularly important. The right to know is the basic right of consumers, and the incomplete acquisition of consumer information will directly affect the effect of transactions. Therefore, we should perfect the obligations of online information disclosure of the operators, reduce the situation of asymmetric information between the two sides of the transaction, and enable consumers to fully grasp the content of the transaction. To realize the right to know, the right to privacy is related to the consumer's personal information, information and property safety. On the one hand, it is necessary to strengthen the self-discipline of the operator and the government supervision to protect the privacy of the online shopping consumer. On the other hand, we should perfect the legal protection of the right of privacy, confirm the legal status of the right of network privacy with independent personality, and make clear the content of the right of privacy. As a right of protection after sale, the right of retrogression provides special protection for consumers. Highlight the humanization of the law. The protection of the right to reverse the need to further refine the provisions of the law, need to clarify the scope of unsuitable return and return process. In addition, in practice. Online shopping consumer rights and interests disputes become more and more complicated, judicial trial litigation evidence collection difficulties, tort relations are difficult to identify, the lack of effective dispute resolution. Disputes can not be resolved in a timely and effective manner, and other reasons make consumer rights protection become difficult. Therefore, the author of the traditional litigation in the burden of proof, the court jurisdiction of the provisions have been re-discussed. The author puts forward a personal amendment opinion, and lists the dispute settlement methods outside the judicial channels, such as the establishment of online dispute and small claims relief system.
【學(xué)位授予單位】：蘭州財經(jīng)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：D923.8

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