【摘要】：隨著知識經(jīng)濟的到來，以分工和協(xié)作為特征的工作團隊成為組織開展活動的主要形式。事實表明，工作團隊形式能夠更好的完成需要多種技能、經(jīng)驗和判斷的工作任務。團隊與一般群體的區(qū)別是團隊成員技能互補、相互依賴，為共同的工作成敗負責。由于團隊成員的構(gòu)成強調(diào)知識、經(jīng)驗、技能的異質(zhì)性，，這種異質(zhì)性導致團隊成員間天然存在著認知障礙。因此，如何跨越這種認知障礙，最大限度地協(xié)調(diào)和應用分布在團隊成員間的差異知識成為團隊管理和組織行為研究的熱點問題。已有的研究發(fā)現(xiàn)團隊社會網(wǎng)絡(luò)會對團隊成員的知識分工和協(xié)調(diào)（即交互記憶系統(tǒng)）產(chǎn)生重要的影響。然而，兩者之間關(guān)系的實證研究相對較少，同時，對于團隊社會網(wǎng)絡(luò)結(jié)構(gòu)影響團隊知識分工與協(xié)調(diào)的內(nèi)在機制缺乏研究。因此，本文對團隊社會網(wǎng)絡(luò)與交互記憶系統(tǒng)的關(guān)系進行了實證研究，并選擇團隊情緒的視角，探索研究團隊情緒基調(diào)在社會網(wǎng)絡(luò)結(jié)構(gòu)影響團隊交互記憶系統(tǒng)過程中發(fā)揮的中介作用。 本文首先系統(tǒng)梳理了國內(nèi)外相關(guān)研究，在此基礎(chǔ)上選擇團隊咨詢網(wǎng)絡(luò)中心性和團隊情感網(wǎng)絡(luò)密度兩個團隊社會網(wǎng)絡(luò)結(jié)構(gòu)的常用維度，對其與團隊交互記憶系統(tǒng)之間的關(guān)系進行了實證研究，進一步驗證了已有的研究結(jié)論；其次，對團隊社會網(wǎng)絡(luò)結(jié)構(gòu)影響工作團隊交互記憶系統(tǒng)的機制進行了探索，提出了團隊社會網(wǎng)絡(luò)結(jié)構(gòu)、團隊情緒基調(diào)和交互記憶系統(tǒng)關(guān)系的理論模型和相應的假設(shè)，并加以檢驗。本研究采用問卷調(diào)查的方法，以企業(yè)中的工作團隊為調(diào)研對象，運用SPSS19.0、AMOS7.0及Ucinet6.0等軟件對數(shù)據(jù)進行分析。根據(jù)實證分析得到的結(jié)論，對工作團隊運作的管理提出了相應的建議。 本文的主要結(jié)論如下：第一，團隊咨詢網(wǎng)絡(luò)中心性對交互記憶系統(tǒng)產(chǎn)生負向的影響，即團隊咨詢網(wǎng)絡(luò)中心性越高，團隊成員間的交互記憶系統(tǒng)越不容易形成；第二，團隊情感網(wǎng)絡(luò)密度對交互記憶系統(tǒng)產(chǎn)生顯著的正向影響，即團隊成員間情感的交流越多，團隊成員間越容易形成交互記憶系統(tǒng)；第三，團隊積極情緒基調(diào)在團隊咨詢網(wǎng)絡(luò)中心性和交互記憶系統(tǒng)關(guān)系中起完全中介作用，即團隊咨詢網(wǎng)絡(luò)中心性是通過降低團隊積極情緒基調(diào)進而抑制交互記憶系統(tǒng)形成的；團隊消極情緒基調(diào)在團隊情感網(wǎng)絡(luò)密度和交互記憶系統(tǒng)關(guān)系中起完全中介作用，即團隊情感網(wǎng)絡(luò)密度是通過降低團隊的消極情緒基調(diào)促進交互記憶系統(tǒng)形成的。
[Abstract]:With the advent of knowledge economy, the work team characterized by division of labor and collaboration becomes the main form of organization activities. It has been shown that the form of work team can better accomplish tasks that require multiple skills, experience, and judgment. The difference between a team and a general group is that team members are complementary, interdependent and responsible for the success or failure of their common work. Because of the heterogeneity of knowledge, experience and skill, there are cognitive barriers among team members. Therefore, how to overcome these cognitive barriers and maximize the coordination and application of different knowledge among team members has become a hot issue in team management and organizational behavior research. Previous studies have found that team social networks have an important impact on the knowledge division and coordination of team members (i.e. interactive memory systems). However, there are few empirical studies on the relationship between the two, and there is a lack of research on the internal mechanism that the social network structure of the team affects the division of labor and coordination of team knowledge. Therefore, this paper makes an empirical study on the relationship between team social network and interactive memory system, and chooses the perspective of team emotion. To explore the role of team emotional tone in the process of social network structure affecting team interactive memory system. Firstly, this paper systematically combs the related research at home and abroad, and then selects two common dimensions of team social network structure, namely, team consultation network centrality and team emotional network density. The relationship between the interaction memory system and the team memory system is empirically studied, and the existing conclusions are verified. Secondly, the mechanism of the team social network structure influencing the interactive memory system of the working team is explored. The theoretical model and hypothesis of the relationship between team social network structure, team emotional tone and interactive memory system are put forward and tested. In this study, the data were analyzed by using SPSS19.0,AMOS7.0 and Ucinet6.0 software. According to the conclusions of the empirical analysis, the paper puts forward the corresponding suggestions on the management of the work team operation. The main conclusions of this paper are as follows: first, team consultation network centrality has a negative impact on interactive memory system, that is, the higher the team consultation network centrality, the less easily the interactive memory system among team members can be formed; second, The density of team emotional network has a significant positive effect on interactive memory system, that is, the more emotional communication among team members, the easier it is to form interactive memory system among team members. Third, The positive emotional tone of the team plays a complete intermediary role in the relationship between the network centrality of the team consultation and the interactive memory system, that is, the network centrality of the team consultation is by lowering the tone of the positive emotion of the team and then restraining the formation of the interactive memory system. The negative emotional tone of the team plays a complete intermediary role in the relationship between the emotional network density of the team and the interactive memory system, that is, the emotional network density of the team promotes the formation of the interactive memory system by reducing the negative emotional tone of the team.
【學位授予單位】：江南大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F272.92;C912.3

【參考文獻】

相關(guān)期刊論文 前10條

1 錢錫紅;楊永福;徐萬里;;企業(yè)網(wǎng)絡(luò)位置、吸收能力與創(chuàng)新績效——一個交互效應模型[J];管理世界;2010年05期

2 周桂林;梁美妍;;關(guān)系網(wǎng)絡(luò)與小組績效的實證研究——基于交互記憶系統(tǒng)[J];邊疆經(jīng)濟與文化;2012年09期

3 張鋼;熊立;;交互記憶系統(tǒng)與團隊任務、成員異質(zhì)性、團隊績效關(guān)系的實證研究[J];技術(shù)經(jīng)濟;2008年05期

4 周密;趙西萍;司訓練;;團隊成員網(wǎng)絡(luò)中心性、網(wǎng)絡(luò)信任對知識轉(zhuǎn)移成效的影響研究[J];科學學研究;2009年09期

5 彭正龍;王紅麗;谷峰;;涌現(xiàn)型領(lǐng)導對團隊情緒、員工創(chuàng)新行為的影響研究[J];科學學研究;2011年03期

6 王燕夷;彭燦;;非正式網(wǎng)絡(luò)對研發(fā)團隊績效的影響——以交互記憶系統(tǒng)為中介變量的實證研究[J];科學學研究;2012年04期

7 張鋼;熊立;;成員異質(zhì)性與團隊績效:以交互記憶系統(tǒng)為中介變量[J];科研管理;2009年01期

8 王端旭;薛會娟;;交互記憶系統(tǒng)與團隊創(chuàng)造力關(guān)系的實證研究[J];科研管理;2011年01期

9 湯超穎;艾樹;龔增良;;積極情緒的社會功能及其對團隊創(chuàng)造力的影響:隱性知識共享的中介作用[J];南開管理評論;2011年04期

10 王麗平;于志川;王淑華;;心理距離對知識共享行為的影響研究——基于組織支持感的中介作用[J];科學學與科學技術(shù)管理;2013年09期

本文編號：2291867