基于移動終端的電力故障報修信息系統(tǒng)設計與實現(xiàn)
發(fā)布時間：2018-12-15 14:57
【摘要】：隨著電力業(yè)務的不斷發(fā)展,客戶需求不斷的提高,如何提高供電企業(yè)的工作效率,提高服務質量和客戶滿意度,成為了供電企業(yè)必須解決的問題。就電力搶修來說,如何優(yōu)化客戶報修流程,做到受理人員在接到報修電話后,能夠更快更及時的將信息通知到搶修人員,搶修人員在完成搶修工作后,更直接的將信息回復給受理人員,成為了解決搶修時限偏長的關鍵。本文以金華電業(yè)局原有95598電力客戶服務系統(tǒng)為背景介紹了該系統(tǒng)的功能和應用情況,分析了95598電力客戶服務系統(tǒng)容易延誤搶修時間,容易造成客戶投訴的原因。移動終端在95598電力客戶搶修系統(tǒng)中的應用,是對現(xiàn)有的故障報修信息系統(tǒng)的拓展,在95598電力客戶服務系統(tǒng)外掛一個移動信息平臺,主要實現(xiàn)如下功能:一是實現(xiàn)搶修工單處理、GPS定位和工單查詢功能;二是實現(xiàn)故障報修工作移動化,工作人員可以隨時獲得故障報修信息,了解故障現(xiàn)場情況,為工作順利開展提供便利,提高了工作效率。使一線搶修人員在移動狀態(tài)下提供使用95598搶修系統(tǒng),為查詢、處理搶修工單提供了便利的條件,使搶修工作達到了電子化、快捷化。本文具體闡述了系統(tǒng)實現(xiàn)的主要技術、技術路線和具體的設計方案;分析了系統(tǒng)實現(xiàn)的主要功能,介紹了具體的設計方案;采用xMAP中間件代理訪問的模式完成相關功能的實現(xiàn),對系統(tǒng)進行了測試。將移動終端設備應用到95598電力故障報修系統(tǒng)中,在浙江電網(wǎng)內(nèi)尚屬首家。
[Abstract]:With the continuous development of electric power business and the continuous improvement of customer demand, how to improve the efficiency of power supply enterprises, improve the quality of service and customer satisfaction, has become the power supply enterprises must solve the problem. As far as emergency repair of electric power is concerned, how to optimize the process of customer application for repair, so that after receiving the telephone for repair, the receptionist will be able to notify the emergency repair personnel more quickly and in a more timely manner, and the emergency repair personnel will be able to complete the emergency repair work, A more direct reply to the information to the staff, has become the key to solve the long repair time limit. Based on the original 95598 power customer service system of Jinhua Electric Power Bureau, this paper introduces the function and application of the system, and analyzes the reasons for the 95598 electric power customer service system to delay the repair time and easily cause customer complaints. The application of the mobile terminal in the 95598 electric power customer emergency repair system is an extension of the existing fault reporting information system. A mobile information platform is attached to the 95598 electric power customer service system. The main functions are as follows: first, to realize the rush repair worksheet processing, GPS location and work order query function; The second is to realize the shift of fault reporting work, so that the staff can obtain fault repair information at any time, understand the situation of fault site, provide convenience for the smooth development of the work, and improve the working efficiency. The first-line repair personnel can provide the 95598 emergency repair system under the moving condition, which provides the convenient conditions for the inquiry and processing of the rush repair work list, and makes the urgent repair work electronic and quick. In this paper, the main technology, technical route and specific design scheme of the system are described, the main functions of the system are analyzed, and the specific design scheme is introduced. XMAP middleware proxy access mode is used to complete the implementation of related functions, and the system is tested. The application of mobile terminal equipment to the 95598 power failure reporting system is the first in Zhejiang Power Grid.
【學位授予單位】：電子科技大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：TM73;TP311.52
本文編號：2380847
[Abstract]:With the continuous development of electric power business and the continuous improvement of customer demand, how to improve the efficiency of power supply enterprises, improve the quality of service and customer satisfaction, has become the power supply enterprises must solve the problem. As far as emergency repair of electric power is concerned, how to optimize the process of customer application for repair, so that after receiving the telephone for repair, the receptionist will be able to notify the emergency repair personnel more quickly and in a more timely manner, and the emergency repair personnel will be able to complete the emergency repair work, A more direct reply to the information to the staff, has become the key to solve the long repair time limit. Based on the original 95598 power customer service system of Jinhua Electric Power Bureau, this paper introduces the function and application of the system, and analyzes the reasons for the 95598 electric power customer service system to delay the repair time and easily cause customer complaints. The application of the mobile terminal in the 95598 electric power customer emergency repair system is an extension of the existing fault reporting information system. A mobile information platform is attached to the 95598 electric power customer service system. The main functions are as follows: first, to realize the rush repair worksheet processing, GPS location and work order query function; The second is to realize the shift of fault reporting work, so that the staff can obtain fault repair information at any time, understand the situation of fault site, provide convenience for the smooth development of the work, and improve the working efficiency. The first-line repair personnel can provide the 95598 emergency repair system under the moving condition, which provides the convenient conditions for the inquiry and processing of the rush repair work list, and makes the urgent repair work electronic and quick. In this paper, the main technology, technical route and specific design scheme of the system are described, the main functions of the system are analyzed, and the specific design scheme is introduced. XMAP middleware proxy access mode is used to complete the implementation of related functions, and the system is tested. The application of mobile terminal equipment to the 95598 power failure reporting system is the first in Zhejiang Power Grid.
【學位授予單位】：電子科技大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：TM73;TP311.52
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相關碩士學位論文 前1條
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