【摘要】：隨著智能電網(wǎng)暨SG-ERP建設(shè)的開展,國(guó)家電網(wǎng)公司生產(chǎn)、經(jīng)營(yíng)和管理業(yè)務(wù)活動(dòng)對(duì)信息系統(tǒng)愈加依賴,IT設(shè)備及信息系統(tǒng)軟件的相互集成度也將更高,對(duì)其安全性的需求也將隨之提升。國(guó)家電網(wǎng)公司完成了內(nèi)網(wǎng)信息運(yùn)維綜合監(jiān)管系統(tǒng)的開發(fā)工作,該項(xiàng)目進(jìn)一步強(qiáng)化了各單位支撐手段建設(shè)。為滿足信息系統(tǒng)連續(xù)安全有效運(yùn)行、日常信息運(yùn)維管理工作以及信息系統(tǒng)調(diào)運(yùn)體系建設(shè)的需求,需要在內(nèi)網(wǎng)信息運(yùn)維綜合監(jiān)管系統(tǒng)建設(shè)的基礎(chǔ)上,開展外網(wǎng)系統(tǒng)的建設(shè)。由R公司承擔(dān)建設(shè)的外網(wǎng)系統(tǒng)取得了重大突破。一是能夠在線實(shí)時(shí)監(jiān)控信息外網(wǎng)的所有重要IT設(shè)備;二是能夠?qū)崟r(shí)監(jiān)測(cè)業(yè)務(wù)系統(tǒng)的運(yùn)行和應(yīng)用情況;三是明顯地提高了系統(tǒng)的運(yùn)行效率,有效地提升了系統(tǒng)的服務(wù)效果;四是有力地確保了系統(tǒng)安全穩(wěn)定地運(yùn)行。本文基于現(xiàn)代IT項(xiàng)目質(zhì)量的過程管理方法,以R公司承建的國(guó)家電網(wǎng)公司外網(wǎng)信息運(yùn)維綜合監(jiān)管系統(tǒng)建設(shè)項(xiàng)目為案例,充分分析該項(xiàng)目的規(guī)模、特點(diǎn)與項(xiàng)目質(zhì)量管理的實(shí)際情況,針對(duì)質(zhì)量管理在IT產(chǎn)品研發(fā)過程中起到的效果做了論證和研究。本文首先介紹現(xiàn)代IT項(xiàng)目管理的基本理論和IT項(xiàng)目質(zhì)量管理的體系、原則和過程。其次,分析了該系統(tǒng)建設(shè)項(xiàng)目的必要性、目標(biāo)和范圍,研究了項(xiàng)目建設(shè)過程中各階段的質(zhì)量管理活動(dòng)內(nèi)容,管理流程和方法。最后本文使用模糊層次法(FAHP),根據(jù)項(xiàng)目不同階段的活動(dòng)內(nèi)容和特點(diǎn)建立了質(zhì)量管理模型,對(duì)該系統(tǒng)的研發(fā)過程進(jìn)行評(píng)價(jià)。評(píng)價(jià)指標(biāo)體系中還加入了客戶的體驗(yàn)質(zhì)量,能夠站在使用者的角度對(duì)產(chǎn)品質(zhì)量做出評(píng)價(jià),使評(píng)價(jià)更加立體。通過評(píng)價(jià)結(jié)果可以看出該產(chǎn)品研發(fā)過程中的質(zhì)量管理是有效的,確保了產(chǎn)品達(dá)到客戶預(yù)期的標(biāo)準(zhǔn),從而為類似的IT項(xiàng)目的建設(shè)尤其是在項(xiàng)目質(zhì)量管理方面提供可以借鑒參考的經(jīng)驗(yàn)。
[Abstract]:With the development of smart grid and SG-ERP construction, the production, operation and management activities of the State Grid Corporation are increasingly dependent on the information system, and the integration of IT equipment and information system software will also be higher. The need for its security will also increase. The State Grid Corporation has completed the development of the integrated supervision system for information operation and maintenance of the internal network, and the project has further strengthened the construction of supporting means for each unit. In order to meet the needs of the continuous safe and effective operation of the information system, the daily information operation and maintenance management and the construction of the information system dispatching system, it is necessary to carry out the construction of the external network system on the basis of the construction of the comprehensive supervision system for the information operation and maintenance of the internal network. The construction of the external network system undertaken by R Company has made a major breakthrough. First, it can monitor all the important IT equipments in the external network of real-time monitoring information on-line; second, it can monitor the operation and application of the business system in real-time; third, it can obviously improve the running efficiency of the system and effectively improve the service effect of the system; The fourth is to ensure the safe and stable operation of the system. Based on the process management method of modern IT project quality, this paper takes the construction project of information operation and maintenance comprehensive supervision system of National Power Grid Corporation as an example, and fully analyzes the scale of the project. Characteristics and the actual situation of project quality management, aiming at the effect of quality management in the process of IT product research and development have been demonstrated and studied. This paper first introduces the basic theory of modern IT project management and the system, principle and process of IT project quality management. Secondly, the necessity, goal and scope of the system construction project are analyzed, and the content, management process and method of the quality management activities in each stage of the project construction process are studied. Finally, the fuzzy hierarchy process (FAHP),) is used to establish the quality management model according to the content and characteristics of different phases of the project, and evaluate the R & D process of the system. Customer experience quality is also added to the evaluation index system, which can evaluate the product quality from the perspective of users, and make the evaluation more stereoscopic. Through the evaluation results, we can see that the quality management in the R & D process of the product is effective, ensuring that the product meets the customer's expected standards. In order to provide a reference for the construction of similar IT projects, especially in the project quality management.
【學(xué)位授予單位】：華北電力大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F426.61;TP311.52

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