【摘要】：產(chǎn)業(yè)集群憑借國(guó)內(nèi)各種優(yōu)惠政策、廉價(jià)勞動(dòng)力和初級(jí)資源打造低成本優(yōu)勢(shì)參與市場(chǎng)競(jìng)爭(zhēng),迅速發(fā)展成區(qū)域經(jīng)濟(jì)的重要支撐。隨著經(jīng)濟(jì)的全球化和信息技術(shù)的到來(lái),經(jīng)濟(jì)發(fā)展進(jìn)入高成本時(shí)代,產(chǎn)業(yè)集群的傳統(tǒng)優(yōu)勢(shì)面臨著極大的挑戰(zhàn)。而第三方物流由于大大降低了集群內(nèi)企業(yè)的物流成本并提高其競(jìng)爭(zhēng)力逐漸吸引著集群內(nèi)企業(yè)。集群內(nèi)企業(yè)開(kāi)始把企業(yè)物流業(yè)務(wù)外包給第三方物流公司,專注核心業(yè)務(wù),提高企業(yè)核心競(jìng)爭(zhēng)力和降低物流成本。因此,研究集群內(nèi)第三方物流企業(yè)服務(wù)能力的評(píng)價(jià)及第三方物流企業(yè)的選擇、物流服務(wù)能力的提升具有重要的現(xiàn)實(shí)意義。 本文研究了集群環(huán)境下第三方物流企業(yè)服務(wù)能力的評(píng)價(jià)及提升策略。在總結(jié)學(xué)者關(guān)于物流服務(wù)能力研究的基礎(chǔ)上,分析影響集群環(huán)境下第三方物流服務(wù)能力的影響因素,結(jié)合產(chǎn)業(yè)集群的特點(diǎn)建立了適用于產(chǎn)業(yè)集群內(nèi)第三方物流企業(yè)服務(wù)能力的評(píng)價(jià)體系�？紤]到指標(biāo)體系中有定量和對(duì)定性指標(biāo),采用熵權(quán)法確定指標(biāo)的權(quán)重,建立了基于熵權(quán)Topsis法的第三方物流企業(yè)服務(wù)能力評(píng)價(jià)模型；為了驗(yàn)證模型的有效性,選取臨潁縣食品產(chǎn)業(yè)集群為例,設(shè)計(jì)調(diào)查問(wèn)卷,進(jìn)行調(diào)查,總結(jié)該集群的物流發(fā)展現(xiàn)狀并分析其物流能力。在集群內(nèi)選取三個(gè)物流公司進(jìn)行驗(yàn)證,說(shuō)明該評(píng)價(jià)指標(biāo)體系及評(píng)價(jià)算法的應(yīng)用；最后,分析了制約集群內(nèi)第三方物流企業(yè)服務(wù)能力發(fā)展的因素,同時(shí)提出了促進(jìn)集群內(nèi)第三方物流企業(yè)服務(wù)能力提升的策略。 集群環(huán)境下第三方物流服務(wù)能力的評(píng)價(jià)及提升策略的研究,對(duì)物流企業(yè)和集群內(nèi)企業(yè)及產(chǎn)業(yè)集群的發(fā)展具有重要的意義。一方面集群內(nèi)企業(yè)可以選擇適合自己的第三方物流企業(yè),降低企業(yè)在物流方面的成本,從而提高競(jìng)爭(zhēng)力；另一方面,物流企業(yè)可以找出發(fā)展中的瓶頸,進(jìn)而改善其服務(wù)。提高服務(wù)能力,降低集群物流成本,增加集群競(jìng)爭(zhēng)力。
[Abstract]:Industrial clusters, with various preferential policies at home, cheap labor and primary resources to create low-cost advantages to participate in market competition, rapidly developed into an important support of regional economy. With the globalization of economy and the arrival of information technology, economic development has entered a high cost era, and the traditional advantages of industrial clusters are facing great challenges. Third party logistics (TPL) attracts enterprises in cluster because of reducing logistics cost and improving their competitiveness. Enterprises in the cluster begin to outsource logistics business to third-party logistics companies, focus on core business, improve the core competitiveness of enterprises and reduce logistics costs. Therefore, it is of great practical significance to study the evaluation of the service capability of the third party logistics enterprises and the choice of the third party logistics enterprises. This paper studies the evaluation and promotion strategy of the service ability of the third party logistics enterprises in the cluster environment. On the basis of summarizing scholars' research on logistics service ability, this paper analyzes the influencing factors of third party logistics service ability under cluster environment. According to the characteristics of industrial clusters, an evaluation system for the service ability of third party logistics enterprises in industrial clusters is established. Considering the quantitative and qualitative indexes in the index system, the evaluation model of service capability of third-party logistics enterprises based on entropy weight Topsis method is established by using entropy weight method to determine the weight of the index. In order to verify the validity of the model, the food industry cluster in Linying County was selected as an example, the questionnaire was designed, the current situation of logistics development of the cluster was summarized and its logistics capability was analyzed. Three logistics companies are selected in the cluster to verify the evaluation index system and the application of evaluation algorithm. Finally, the paper analyzes the factors that restrict the development of the service ability of the third party logistics enterprises in the cluster, and puts forward the strategies to promote the service ability of the third party logistics enterprises in the cluster. The research on the evaluation and promotion strategy of the third party logistics service ability under the cluster environment is of great significance to the development of logistics enterprises and industrial clusters within the cluster. On the one hand, enterprises in the cluster can choose their own third-party logistics enterprises to reduce the cost of logistics, thereby improving their competitiveness; on the other hand, logistics enterprises can find out the bottleneck in development, and then improve their services. Improve service ability, reduce the cost of cluster logistics, and increase the competitiveness of cluster.
【學(xué)位授予單位】：鄭州大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F259.23

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