本文關(guān)鍵詞：湖南省博物館志愿者管理與維系研究　出處：《中南大學(xué)》2012年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 博物館志愿者 志愿者維系 志愿者管理

【摘要】：隨著社會發(fā)展,志愿服務(wù)得到了長足的發(fā)展,但各種問題也隨之而來,其中志愿者隊伍的穩(wěn)定性是國內(nèi)外志愿組織管理中的面臨的嚴(yán)峻問題之一,各類型的志愿者組織都存在大量志愿者流失的情況,影響正�；顒拥拈_展。但相對而言,博物館志愿者隊伍穩(wěn)定性較好,其志愿者能長期服務(wù),對組織忠誠度高。其中,湖南省博物館管理制度完善,志愿者具有較高的組織認(rèn)同,且其志愿者隊伍成立時間較早,具有很強(qiáng)的代表性。本文希望探索影響志愿者維系的相關(guān)因素,了解湖南省博物館通過何種方式維系其志愿者及志愿者穩(wěn)定性的原因,并總結(jié)經(jīng)驗與啟示,期望能幫助其他志愿組織降低流失率。 本文對志愿者管理以及博物館志愿者研究的文獻(xiàn)梳理基礎(chǔ)上,結(jié)合心理契約理論、激勵理論和人才流失模型,嘗試建立關(guān)于志愿者維系與流失的理論模型,并通過SPSS17.0對模型進(jìn)行了檢驗和相關(guān)性分析,得到了影響志愿者維系的回歸方程=0.262自我認(rèn)知與表達(dá)+0.287志愿服務(wù)設(shè)計+0.278激勵機(jī)制+0.255個人成長與收獲+0.239組織管理水平+0.213社會認(rèn)可度+0.208人際關(guān)系水平。并以湖南省博物館為典型案例,設(shè)計相應(yīng)調(diào)查問卷和訪談,發(fā)現(xiàn)湖南省博物館志愿者在這七個影響維度上滿意度高,隊伍穩(wěn)定,維系狀況良好,流失率較低。最后,通過對湖南省博物館志愿組織的管理經(jīng)驗總結(jié),得出了六點啟示,即良好的志愿設(shè)計、優(yōu)良的組織文化、完善的激勵機(jī)制,以人為本的管理體系,良好的人際關(guān)系以及充足的志愿者儲備,能夠有效的保持志愿者的維系。
[Abstract]:With the development of society, volunteerism has been greatly developed, but various problems have followed, among which, the stability of volunteer teams is one of the severe problems in the management of voluntary organizations at home and abroad. All types of volunteer organizations have a large number of volunteer loss, affecting the development of normal activities. But relatively speaking, the stability of museum volunteers is good, its volunteers can serve for a long time. Among them, Hunan Provincial Museum management system is perfect, volunteers have a higher organizational identity, and its volunteer team was established earlier. This paper hopes to explore the relevant factors that affect the maintenance of volunteers, understand how Hunan Museum maintains its volunteers and the reasons for the stability of volunteers, and summarize the experience and inspiration. The hope is to help other voluntary organizations reduce the wastage rate. Based on the literature review of volunteer management and museum volunteer research, this paper tries to establish a theoretical model of volunteer retention and loss based on psychological contract theory, incentive theory and brain drain model. The model was tested and analyzed by SPSS17.0. The regression equation of influencing volunteer maintenance is obtained: 0.262 self-cognition and expression 0.287 volunteer service design 0.278 incentive mechanism 0.255 individual growth and gain. 0.239 organizational management level 0.213 Social recognition 0.208 interpersonal relationship level. Hunan Museum as a typical case. Designed the corresponding questionnaire and interviews, found that Hunan Museum volunteers in the seven impact dimensions of high satisfaction, stable ranks, good maintenance, low wastage rate. Through summing up the management experience of Hunan Museum voluntary organization, this paper draws six enlightenments, that is, good volunteer design, fine organizational culture, perfect incentive mechanism, and people-oriented management system. Good interpersonal relationship and sufficient volunteer reserve, can effectively maintain volunteer maintenance.
【學(xué)位授予單位】：中南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：G269.27

【參考文獻(xiàn)】

相關(guān)期刊論文 前10條

1 馮友宣,戴良鐵;影響企業(yè)員工離職的原因分析及管理對策[J];商業(yè)研究;2005年05期

2 程兆謙;購并整合中的心理契約重構(gòu)[J];當(dāng)代財經(jīng);2001年01期

3 張體勤,丁容貴;動態(tài)知識團(tuán)隊心理契約的建立[J];德州學(xué)院學(xué)報(哲學(xué)社會科學(xué)版);2001年03期

4 林冠男;從我國博物館中的志愿者談起[J];中國博物館;2003年01期

5 王蓓;博物館志愿者招評聘體系[J];中國博物館;2005年01期

6 曹錫康;;國內(nèi)外志愿者研究成果綜述[J];華東理工大學(xué)學(xué)報(社會科學(xué)版);2009年04期

7 陳加洲,凌文輇,方俐洛;組織中的心理契約[J];管理科學(xué)學(xué)報;2001年02期

8 魏峰,李q，

本文編號：1394565