【摘要】：公務(wù)員作為公共部門組織的核心力量,是政府行使公共權(quán)力、提供公共服務(wù)的載體。隨著社會的不斷發(fā)展,政府職能的逐漸轉(zhuǎn)變,群眾對公共服務(wù)的要求也越來越高,青年公務(wù)員隊伍由于其工作環(huán)境、工作性質(zhì)的特殊性以及多重社會角色的要求,其工作壓力的問題三他們的生活、工作、晉升和社交工作壓力將直接影響到政府機關(guān)的服務(wù)質(zhì)量、整體績效和公眾形象。因此,如何有效地降低公務(wù)員工作壓力,尤其是激勵青年公務(wù)員工作積極性,了解青年公務(wù)員的所需所想,吸引人才,留住人才,是擺在我們面前的一個嚴峻課題。本文在國內(nèi)外研究的基礎(chǔ)上,通過調(diào)查問卷和訪談的方式,了解大連市青年公務(wù)員的壓力現(xiàn)狀,并提出了青年公務(wù)員壓力調(diào)節(jié)對策。首先,通過國內(nèi)外文獻研究,依據(jù)壓力源與壓力反應;壓力系統(tǒng)與環(huán)境交互理論等相關(guān)理論,從職業(yè)發(fā)展、個體因素、社會角色幾個方面分析了青年公務(wù)員的壓力特點。其次,通過訪談修訂公務(wù)員壓力量表,從發(fā)展與管理、生活關(guān)系、工作關(guān)系、健康與責任、經(jīng)濟壓力、工作負荷五個緯度構(gòu)建正式調(diào)查問卷,并采取隨機抽樣的方式對大連市青年公務(wù)員工作壓力現(xiàn)狀展開了調(diào)查。再次,根據(jù)調(diào)查統(tǒng)計數(shù)據(jù),對大連市青年公務(wù)員壓力總體概況、工作壓力各維度、總體壓力及各維度壓力的均值進行了分析。從生活壓力、工作壓力、晉升壓力和社交壓力的角度探討了青年公務(wù)員產(chǎn)生壓力的影響因素。最后,從自身層面、家庭層面、工作層面和政府管理部門層面提出了大連市青年公務(wù)員壓力調(diào)節(jié)的對策。
[Abstract]:As the core force of public sector organization, civil servant is the carrier that the government exercises public power and provides public service. With the continuous development of society and the gradual transformation of government functions, the public demand for public service is becoming higher and higher. Because of their working environment, the particularity of work nature and the demands of multiple social roles, young civil servants are required to do so. Their work stress problems 3 their life, work, promotion and social work pressure will directly affect the quality of service, overall performance and public image of government agencies. Therefore, how to effectively reduce the working pressure of civil servants, especially to stimulate the enthusiasm of young civil servants, understand the needs of young civil servants, attract talent, retain talent, is a serious problem before us. Based on the research at home and abroad, the present situation of pressure of young civil servants in Dalian is understood by questionnaire and interview, and the countermeasures of stress regulation for young civil servants are put forward. Firstly, according to the theory of pressure source and stress response, the theory of interaction between pressure system and environment, this paper analyzes the characteristics of young civil servants' stress from the aspects of career development, individual factors and social roles. Secondly, through the interview revision of the civil service stress scale, from the development and management, life relations, work relations, health and responsibility, economic stress, workload five dimensions of the formal questionnaire, The work stress of young civil servants in Dalian was investigated by random sampling. Thirdly, according to the survey data, the author analyzes the general situation of young civil servants' stress, the dimensions of work pressure, the total pressure and the mean value of each dimension pressure in Dalian. The influencing factors of stress in young civil servants were discussed from the aspects of life pressure, work pressure, promotion pressure and social stress. Finally, the author puts forward the countermeasures of pressure regulation of young civil servants in Dalian from the aspects of their own level, family level, work level and government management level.
【學位授予單位】：大連理工大學
【學位級別】：碩士
【學位授予年份】：2016
【分類號】：D630.3

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