本文選題：商業(yè)銀行 + 分行��； 參考：《山西大學(xué)》2016年碩士論文

【摘要】：近年來,銀行間的競爭加劇,金融監(jiān)管的力度加大,金融產(chǎn)品無差別化日益明顯,互聯(lián)網(wǎng)金融興起。與此同時,國內(nèi)經(jīng)濟(jì)不斷下滑,經(jīng)濟(jì)新常態(tài)將延續(xù)、深化。2015年,山西經(jīng)濟(jì)更是出現(xiàn)斷崖式下跌,GDP增長位列全國倒數(shù)第二,很多市縣經(jīng)濟(jì)呈現(xiàn)負(fù)增長,銀行業(yè)也受其影響,從2016年開始,銀行業(yè)可能將進(jìn)入利潤零增長時代。因此銀行業(yè)要謀求發(fā)展,就要進(jìn)一步拓展客戶,提升客戶滿意度,而員工滿意度對客戶滿意度的提升意義重大。本文以T分行為研究對象,圍繞個人因素、工作本身、薪酬福利、職業(yè)生涯、工作環(huán)境、人際關(guān)系幾個維度,設(shè)計(jì)滿意度調(diào)查問卷,共發(fā)放問卷505份,有效回收496份,有效回收率99.2%。統(tǒng)計(jì)分析調(diào)查數(shù)據(jù),結(jié)合實(shí)地訪談,分析T分行在提供員工滿意度方面所做的工作,總結(jié)其不足之處,如對員工個體差異重視不夠、工作本身問題、薪酬績效體制不健全、缺乏系統(tǒng)的員工職業(yè)生涯管理、工作環(huán)境與同業(yè)有差距等,并針對這些問題,提出相應(yīng)的措施建議:建立合理選人用人工作機(jī)制、明確員工崗位職責(zé)與權(quán)限、完善薪酬體系、完善職業(yè)生涯管理體系、改善工作環(huán)境。本文利用滿意度相關(guān)理論結(jié)合T分行的實(shí)際情況,分析T分行在員工滿意度方面存在的問題,并提出針對性建議。最后,總結(jié)了研究結(jié)論,指出研究中存在的不足之處,同時提出了研究展望。
[Abstract]:In recent years, the competition between banks has intensified, the financial supervision has been strengthened, the financial products are becoming more and more obvious, and the Internet finance is emerging. At the same time, as the domestic economy continues to decline, the new normal of the economy will continue and deepen. In 2015, Shanxi's economy was even more precipitous and the GDP growth was ranked second from the bottom of the country. Many cities and counties showed negative economic growth, and the banking sector was also affected by it. Starting in 2016, banking is likely to enter an era of zero growth in profits. Therefore, if the banking industry wants to seek development, it is necessary to further expand customers and enhance customer satisfaction, and employee satisfaction is of great significance to the promotion of customer satisfaction. Taking T branch as the research object, focusing on personal factors, job itself, salary and benefits, career, work environment, interpersonal relationships, design satisfaction questionnaire, a total of 505 questionnaires, effective recovery of 496, The effective recovery was 99.2%. Statistical analysis of survey data, combined with field interviews, analysis of T branch in providing employee satisfaction, summed up its shortcomings, such as inadequate attention to individual differences of employees, the job itself, pay performance system is not sound, There is a lack of systematic professional career management, and there is a gap between the working environment and the same industry. In view of these problems, the corresponding measures are put forward: to establish a reasonable mechanism for selecting and employing personnel, to make clear the responsibility and authority of the staff, and to perfect the salary system. Improve the career management system and improve the working environment. Based on the theory of satisfaction degree and the actual situation of T branch, this paper analyzes the problems in employee satisfaction of T branch, and puts forward some suggestions. Finally, the conclusion of the study is summarized, the shortcomings of the research are pointed out, and the prospect of the research is put forward.
【學(xué)位授予單位】：山西大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2016
【分類號】：F832.33

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本文編號：1848498