發(fā)布時(shí)間：2018-09-14 15:17

【摘要】：軟件外包是服務(wù)外包產(chǎn)業(yè)的重要分支,經(jīng)過(guò)近十年的快速發(fā)展,越來(lái)越成為促進(jìn)我國(guó)經(jīng)濟(jì)增長(zhǎng)的新亮點(diǎn)。信任是促進(jìn)軟件外包合作成功的關(guān)鍵因素之一。軟件外包領(lǐng)域關(guān)于信任的研究主要集中在驗(yàn)證信任對(duì)軟件外包合作績(jī)效的影響、分析影響信任建立和信任維持的因素上,從動(dòng)態(tài)發(fā)展角度對(duì)軟件外包企業(yè)間信任變化的研究相對(duì)有限。本文首先在前人研究的基礎(chǔ)上,結(jié)合軟件外包實(shí)際情況,提出了先驗(yàn)型信任的概念,這種信任是產(chǎn)生于正式合作之前、低水平、不穩(wěn)定的信任,從信任產(chǎn)生時(shí)間和系統(tǒng)發(fā)展兩個(gè)角度將信任劃分為先驗(yàn)型、計(jì)算型、了解型和認(rèn)同型四種,四種信任是有序的,認(rèn)同型信任是最高層次的信任,在詳細(xì)闡述四種信任基本含義和變化過(guò)程的基礎(chǔ)上,結(jié)合合作關(guān)系從無(wú)到有、從初建到成熟的發(fā)展特征,構(gòu)建了信任關(guān)系演變的理論模型。其次,以四組中日軟件外包企業(yè)間的合作為研究對(duì)象,使用多案例分析的方法從先驗(yàn)型信任和計(jì)算型信任的產(chǎn)生與建立過(guò)程、信任由低層次升級(jí)至較高層次、信任由高層次降低至低層次等角度探討信任關(guān)系的演變過(guò)程；結(jié)合外包關(guān)系的發(fā)展過(guò)程,總結(jié)出兩階段的信任關(guān)系演化路徑,第一階段對(duì)應(yīng)戰(zhàn)術(shù)型外包關(guān)系,信任的變化從雙方正式合作前就已開始,涉及的信任包括先驗(yàn)型、計(jì)算型和了解型,第二階段描述了進(jìn)行長(zhǎng)期外包合作企業(yè)間的信任變化情況,對(duì)應(yīng)于戰(zhàn)略型和變革型外包關(guān)系,信任從了解型開始,并最終發(fā)展至認(rèn)同型。最后,對(duì)理論模型中信任演變過(guò)程的關(guān)鍵節(jié)點(diǎn)進(jìn)行補(bǔ)充說(shuō)明,進(jìn)一步分析合作雙方在面臨信任升級(jí)、信任維持和信任降低選擇過(guò)程中的博弈過(guò)程,使用演化博弈的方法,結(jié)合多案例分析結(jié)論提出相應(yīng)的參數(shù)假設(shè),分別構(gòu)建了雙方在面臨信任關(guān)系升級(jí)和面臨信任關(guān)系降低時(shí)的博弈模型,分析了不同的演化穩(wěn)定策略并進(jìn)行了數(shù)值仿真驗(yàn)證,最終識(shí)別出影響信任策略演變的關(guān)鍵參數(shù),并據(jù)此提出了相應(yīng)建議。本文利用多案例研究法和演化博弈理論對(duì)軟件外包合作雙方的信任演變路徑進(jìn)行了分析和驗(yàn)證,得出了一系列的結(jié)論,為合作雙方更好的促進(jìn)信任關(guān)系升級(jí)、避免信任關(guān)系降低的信任關(guān)系治理工作提供了理論和實(shí)踐參考。
[Abstract]:Software outsourcing is an important branch of service outsourcing industry. After nearly ten years of rapid development, software outsourcing has become a new bright spot to promote the economic growth of our country. Trust is one of the key factors to promote the success of software outsourcing cooperation. The research on trust in the field of software outsourcing mainly focuses on verifying the impact of trust on the performance of software outsourcing cooperation, and analyzes the factors that affect trust building and trust maintenance. From the perspective of dynamic development, the research on trust change among software outsourcing enterprises is relatively limited. In this paper, based on the previous research and the actual situation of software outsourcing, the concept of transcendental trust is put forward. This kind of trust is a low level and unstable trust before formal cooperation. From the point of view of the time of trust generation and system development, trust is divided into four types: transcendental type, computational type, understanding type and identity type. Four kinds of trust are ordered, and identity trust is the highest level of trust. On the basis of expatiating the basic meaning and changing process of four kinds of trust, combining the characteristics of the relationship of cooperation from scratch to maturity, the theoretical model of the evolution of trust relationship is constructed. Secondly, taking the cooperation between Chinese and Japanese software outsourcing enterprises as the research object, using the method of multi-case analysis, the trust is upgraded from the lower level to the higher level from the generation and establishment process of the transcendental trust and the computational trust. This paper discusses the evolution process of trust relationship from high level to low level, and sums up the evolution path of trust relationship in two stages according to the development process of outsourcing relationship, the first stage corresponds to tactical outsourcing relationship. The change of trust begins before the formal cooperation between the two sides. The trust involved includes the prior type, the computational type and the understanding type. The second stage describes the change of trust between the enterprises engaged in long-term outsourcing cooperation. Corresponding to strategic and transformational outsourcing relationships, trust begins with understanding and eventually develops to identity. Finally, the key nodes of the trust evolution process in the theoretical model are explained, and the game process in the process of trust upgrade, trust maintenance and trust reduction selection is further analyzed, and the evolutionary game method is used. Combined with the conclusion of multi-case analysis, the corresponding parameter assumptions are put forward, and the game models of both sides facing the upgrade and decline of trust relationship are constructed, and different evolutionary stabilization strategies are analyzed and verified by numerical simulation. Finally, the key parameters affecting the evolution of trust strategy are identified, and corresponding suggestions are put forward. This paper analyzes and verifies the evolution path of trust between software outsourcing partners by using multi-case study and evolutionary game theory, and draws a series of conclusions, which can promote the upgrade of trust relationship between the two partners better. It provides theoretical and practical reference for the governance of trust relationship to avoid the reduction of trust relationship.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F752.67

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本文編號(hào)：2243085