【摘要】：文印設(shè)備租賃是目前經(jīng)營(yíng)租賃市場(chǎng)較為活躍的重要部分。在發(fā)達(dá)國(guó)家,60%以上的企業(yè)采用文印設(shè)備經(jīng)營(yíng)租賃模式,世界500強(qiáng)企業(yè)中已有85%的企業(yè)采用了全部或部分文印設(shè)備經(jīng)營(yíng)租賃模式。在我國(guó),文印設(shè)備經(jīng)營(yíng)租賃市場(chǎng)經(jīng)過多年的培育和發(fā)展,市場(chǎng)潛力巨大。文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商不僅提供多樣的產(chǎn)品和完善的服務(wù),同時(shí)還幫助企業(yè)有效控制運(yùn)營(yíng)成本,得到越來越多企業(yè)的青睞。目前,我國(guó)文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商水平參差不齊,在技術(shù)力量、管理水平及服務(wù)范圍等方面存在較大差距。如果服務(wù)商選擇不當(dāng),不僅不能降低運(yùn)營(yíng)成本、提高效率,反而會(huì)存在影響組織正常運(yùn)作、泄露信息等風(fēng)險(xiǎn),如何選擇文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商日益成為困擾承租企業(yè)的一個(gè)重要問題。然而,目前關(guān)于文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商選擇方面的研究還未受到關(guān)注,無法有效指導(dǎo)企業(yè)選擇合適的文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商�；诖�,在系統(tǒng)梳理文獻(xiàn)和實(shí)地調(diào)研的基礎(chǔ)上,結(jié)合文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商選擇的影響因素,初步選擇租金、相關(guān)交易成本、設(shè)備質(zhì)量、耗材質(zhì)量、維修服務(wù)、企業(yè)規(guī)模、行業(yè)經(jīng)驗(yàn)、長(zhǎng)期合作期望、信用水平等17個(gè)評(píng)價(jià)指標(biāo)作為服務(wù)商選擇的初選評(píng)價(jià)指標(biāo)。運(yùn)用兩輪德爾菲法對(duì)初選指標(biāo)進(jìn)行篩選,最終確定采用信用水平、維修服務(wù)、市場(chǎng)占有率、價(jià)格、企業(yè)規(guī)模、關(guān)系管理成本等13個(gè)指標(biāo)對(duì)文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商進(jìn)行評(píng)價(jià)。采用因子分析法,通過適用性檢驗(yàn)、因子分析、因子命名、信度和效度檢驗(yàn)等步驟,構(gòu)建出一套科學(xué)合理的文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商評(píng)價(jià)指標(biāo)體系。運(yùn)用模糊綜合評(píng)價(jià)法,通過確定評(píng)價(jià)指標(biāo)集合、確定評(píng)價(jià)等級(jí)集、利用層次分析法確定評(píng)價(jià)指標(biāo)權(quán)重等步驟建立文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商評(píng)價(jià)模型,對(duì)備選文印設(shè)備經(jīng)營(yíng)經(jīng)營(yíng)租賃租賃服務(wù)商進(jìn)行評(píng)價(jià)。最后,提出企業(yè)在選擇文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商時(shí)的幾點(diǎn)建議,通過成立臨時(shí)委員會(huì)、加強(qiáng)對(duì)服務(wù)商的管理、樹立風(fēng)險(xiǎn)意識(shí)等措施,為企業(yè)選擇合適的文印設(shè)備經(jīng)營(yíng)租賃服務(wù)商。
[Abstract]:Printing equipment lease is the current operating lease market more active important part. More than 60% of the enterprises in developed countries adopt the operating leasing mode of printing equipment, and 85% of the top 500 enterprises in the world have adopted all or part of the operating leasing mode of printing equipment. In China, printing equipment rental market after years of cultivation and development, the market potential is huge. Printing equipment rental service provider not only provides a variety of products and perfect services, but also helps enterprises to effectively control operating costs, more and more enterprises favor. At present, the level of Chinese printing equipment leasing service provider is not uniform, and there is a big gap in technical force, management level and service range. If the service provider is not chosen properly, it will not only reduce the operating cost and improve the efficiency, but also will have the risk of affecting the normal operation of the organization and leaking information. How to choose the lease service provider of printing equipment has become an important problem that puzzles the leasing enterprises. However, at present, the research on the selection of lease service provider for printing equipment has not been paid attention to, and it is unable to guide the enterprise to choose suitable lease service provider for printing equipment. Based on this, on the basis of systematic combing of literature and field investigation, combined with the factors affecting the selection of lease service providers for printing equipment, we initially selected rents, related transaction costs, equipment quality, consumables quality, maintenance services, and enterprise scale. Industry experience, long-term cooperation expectation, credit level and other 17 evaluation indicators are selected as primary evaluation indicators by service providers. This paper uses two rounds of Delphi method to screen the primary election index, and finally determines 13 indexes, such as credit level, maintenance service, market share, price, enterprise scale, relationship management cost, and so on, to evaluate the operating and leasing service providers of Wenyin equipment. A scientific and reasonable evaluation index system for lease service providers of text printing equipment was constructed by using factor analysis, factor naming, reliability and validity test. The fuzzy comprehensive evaluation method is used to establish the evaluation model of the lease service provider of Wenyin equipment by determining the evaluation index set and the evaluation grade set and using the analytic hierarchy process (AHP) to determine the weight of the evaluation index. Evaluate the operating rental service provider of alternative printing equipment. Finally, the paper puts forward some suggestions for enterprises to select printing equipment to operate rental service providers. Through the establishment of temporary committees, the management of service providers should be strengthened and risk awareness should be established. Select suitable printing equipment for the enterprise operating leasing service provider.
【學(xué)位授予單位】：中國(guó)石油大學(xué)(華東)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F721

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