【摘要】：近年來,隨著計(jì)算機(jī)技術(shù)和移動(dòng)終端的普及,我國的電商零售業(yè)得到了迅猛發(fā)展,網(wǎng)上交易流程也日趨完善。電商零售業(yè)的發(fā)展帶動(dòng)了快遞業(yè)的發(fā)展,電商物流的倉儲和干線運(yùn)輸環(huán)節(jié)已基本實(shí)現(xiàn)自動(dòng)化和標(biāo)準(zhǔn)化,但末端配送環(huán)節(jié)滯后于電商零售業(yè)的發(fā)展,成為電商零售業(yè)進(jìn)一步發(fā)展的瓶頸。 末端配送作為電商零售業(yè)務(wù)最后一個(gè)環(huán)節(jié),也是最關(guān)鍵的環(huán)節(jié),直接關(guān)系到消費(fèi)者的購物體驗(yàn)。如何建立完善的末端配送體系,在保障消費(fèi)者滿意度的同時(shí)降低末端配送成本成為電商物流企業(yè)面臨的最大挑戰(zhàn),很多企業(yè)也進(jìn)行了多種嘗試,但效果大都難以令人滿意。部分大型電商企業(yè)開展的自營物流業(yè)務(wù)在一定程度上提升了末端配送的服務(wù)水平,但成本也大大增加,中小電商難以承受。本文以解決大型城市中中小電商末端配送問題為目的,做了以下研究： 首先,本文詳細(xì)闡述了中小電商傳統(tǒng)末端配送環(huán)節(jié)的業(yè)務(wù)流程,利用Petri網(wǎng)對其進(jìn)行建模,并利用關(guān)聯(lián)矩陣、不變量等分析方法對其Petri網(wǎng)模型進(jìn)行了診斷,從業(yè)務(wù)流程角度分析了中小電商末端配送環(huán)節(jié)存在的問題。 其次,在明確中小電商傳統(tǒng)末端配送環(huán)節(jié)存在的問題后,本文并沒有對其業(yè)務(wù)流程進(jìn)行優(yōu)化,而是基于中小電商末端配送對柔性的需求,提出用末端共同配送模式取代傳統(tǒng)的配送模式為中小電商提供服務(wù)。 再次,本文探索了中小電商末端共同配送可能的合作形式和運(yùn)營模式,并研究了共同配送中心和末端配送節(jié)點(diǎn)的可能形式,提出了電商末端共同配送可能的解決方案。 最后,本文利用Petri網(wǎng)對中小電商末端共同配送業(yè)務(wù)流程進(jìn)行了建模分析,通過與傳統(tǒng)末端配送業(yè)務(wù)流程對比,得出末端共同配送模式在業(yè)務(wù)流程效率方面的優(yōu)勢。此外,本文還對中小電商末端共同配送的經(jīng)濟(jì)效益和社會(huì)效益進(jìn)行了分析。
[Abstract]:In recent years, with the popularity of computer technology and mobile terminals, China's e-commerce retail industry has been rapid development, online trading process is also increasingly perfect. The development of e-commerce retail industry has led to the development of express delivery industry. The warehousing and trunk transportation links of e-commerce logistics have basically realized automation and standardization, but the end distribution link lags behind the development of e-commerce retail industry. Become the bottleneck of the further development of e-commerce retailing. As the last link of e-commerce retail business, terminal distribution is also the most critical link, which directly relates to the consumer's shopping experience. How to establish a perfect terminal distribution system and to reduce the terminal distribution cost while ensuring consumer satisfaction has become the biggest challenge faced by e-commerce logistics enterprises. Many enterprises have also made a variety of attempts, but the results are mostly unsatisfactory. Some large ecommerce enterprises carry out self-run logistics business to a certain extent to improve the service level of terminal distribution, but the cost is also greatly increased, small and medium e-commerce can not afford. In order to solve the problem of terminal distribution of small and medium-sized e-commerce in large cities, this paper does the following research: firstly, this paper describes the business process of traditional terminal distribution of small and medium-sized e-commerce in detail, and uses Petri net to model it. The Petri net model is diagnosed by using correlation matrix, invariant and so on, and the problems in the terminal distribution of small and medium-sized e-commerce are analyzed from the point of view of business process. Secondly, after clarifying the problems existing in the traditional terminal distribution of small and medium-sized e-commerce, this paper does not optimize its business process, but based on the demand for flexibility of the end distribution of small and medium-sized ecommerce. This paper proposes to replace the traditional distribution mode with the terminal joint distribution mode to provide service for the small and medium-sized e-commerce companies. Thirdly, this paper explores the possible cooperative forms and operation modes of joint distribution of small and medium-sized e-commerce terminals, studies the possible forms of joint distribution centers and terminal distribution nodes, and puts forward a possible solution for joint distribution of small and medium-sized e-commerce terminals. Finally, this paper makes use of Petri net to model and analyze the business process of joint distribution at the end of middle and small ecommerce. By comparing with the traditional business process of terminal distribution, the paper concludes the advantages of the mode of terminal joint distribution in terms of business process efficiency. In addition, this paper also analyzes the economic and social benefits of the joint distribution at the end of the small and medium ecommerce.
【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F724.6;F259.2

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