本文關(guān)鍵詞： 中國 印度 服務(wù)外包 競爭力　出處：《廣西大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

【摘要】：本文通過梳理服務(wù)外包的相關(guān)理論,對比分析了中印服務(wù)外包承接的現(xiàn)狀,并用RCA指數(shù)對兩國綜合競爭力水平進行了測算。之后,從人力資源和制度的角度定性與定量相結(jié)合地探討了中印服務(wù)外包承接競爭力差異形成的原因,并相應(yīng)提出了提升我國服務(wù)外包可持續(xù)競爭力的政策建議。本文的結(jié)論如下：1.根據(jù)中印服務(wù)外包承接的現(xiàn)狀對比,在市場規(guī)模上,中國已是僅次于印度的服務(wù)外包承接大國；在業(yè)務(wù)類型上,中國從事的主要為低附加值的ITO業(yè)務(wù),而印度從事的主要為處于中高端的ITO和BPO業(yè)務(wù)；在市場主體上,無論從規(guī)模、收入、資質(zhì)等方面,中國企業(yè)的競爭力遠低于印度；2.根據(jù)RCA指數(shù)顯示,相比于印度,中國服務(wù)外包承接的綜合競爭力處于弱勢,但差距在不斷縮小。3.在影響服務(wù)外包競爭力的要素對比中,從人力資源的角度,中國在人力儲量上具有比較優(yōu)勢,而在人力成本、人才質(zhì)量、人才管理上具有相對劣勢；立足于非正式制度層面,相比于印度,中國國內(nèi)的消費者十分缺乏服務(wù)意識；立足于正式制度.層面,中印服務(wù)業(yè)開放的制度環(huán)境都在不斷優(yōu)化,但側(cè)重點不同；在知識產(chǎn)權(quán)制度上,相比于印度,中國的立法已逐漸趨于完善,但執(zhí)法力度不夠；在政策支持上,中國的產(chǎn)業(yè)政策環(huán)境相對完善,但貿(mào)易政策環(huán)境相對滯后；在制度變動所帶來的機遇上,中國的機遇更多,前景更被看好；4.根據(jù)模型協(xié)整檢驗結(jié)果得,在長期,中國服務(wù)外包承接的可持續(xù)競爭力來自于：人才質(zhì)量、國內(nèi)服務(wù)消費習(xí)慣與理念、服務(wù)業(yè)開放的制度環(huán)境、服務(wù)外包企業(yè)的人力資源管理制度、產(chǎn)業(yè)政策和貿(mào)易政策支持；印度服務(wù)外包承接的可持續(xù)競爭力來自于：國內(nèi)服務(wù)消費習(xí)慣與理念、服務(wù)外包企業(yè)的人力資源管理制度、產(chǎn)業(yè)政策和貿(mào)易政策支持；5.在政策建議上,借鑒于印度,中國還需加快轉(zhuǎn)變國內(nèi)服務(wù)消費理念、逐步構(gòu)建能夠發(fā)揮人力優(yōu)勢的相關(guān)制度、完善知識產(chǎn)權(quán)制度和政策體系。
[Abstract]:Through combing the relevant theories of service outsourcing, this paper compares and analyzes the current situation of service outsourcing between China and India, and calculates the level of comprehensive competitiveness of the two countries with RCA index. From the perspective of human resources and system, this paper discusses the reasons of the difference of service outsourcing competitiveness between China and India from the perspective of qualitative and quantitative analysis. And the corresponding policy recommendations to enhance the sustainable competitiveness of service outsourcing in China. The conclusion of this paper is as follows: 1. According to the status quo of service outsourcing between China and India, in the market scale. China is second only to India in service outsourcing. In terms of business types, China is mainly engaged in low-value-added ITO business, while India is mainly engaged in the high-end ITO and BPO business; In the market, the competitiveness of Chinese enterprises is much lower than that of India in terms of scale, income, qualification and so on. 2. According to RCA index, compared with India, the comprehensive competitiveness of service outsourcing in China is in a weak position, but the gap is narrowing continuously. From the point of view of human resources, China has comparative advantages in human resources reserves, but relative inferiority in manpower cost, talent quality and talent management. Based on the informal institutional level, compared with India, China's domestic consumers are very lack of service awareness; Based on the formal system. At the same time, the opening system environment of China and India service industry is constantly optimized, but the emphasis is different; In the intellectual property system, compared with India, China's legislation has been gradually improved, but the law enforcement is not enough; In terms of policy support, China's industrial policy environment is relatively perfect, but the trade policy environment is relatively lagging behind; On the opportunity brought by the system change, China has more opportunities and better prospects. 4. According to the results of model cointegration test, in the long run, the sustainable competitiveness of service outsourcing in China comes from: talent quality, domestic service consumption habits and concepts, and the open system environment of service industry. Human resource management system, industrial policy and trade policy support of service outsourcing enterprises; The sustainable competitiveness of service outsourcing in India comes from: domestic service consumption habits and concepts, human resource management system of service outsourcing enterprises, industrial policy and trade policy support; 5. In terms of policy recommendations, China should also speed up the transformation of the concept of domestic service consumption, build up relevant systems that can bring human advantages into full play, and perfect the intellectual property system and policy system.
【學(xué)位授予單位】：廣西大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F752.68;F753.51

【參考文獻】

相關(guān)碩士學(xué)位論文 前1條

1 王崴;服務(wù)外包承接競爭力的影響因素分析[D];南京大學(xué);2012年

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本文編號：1464849