本文關鍵詞：合肥市服務外包競爭力的比較研究　出處：《安徽大學》2017年碩士論文　論文類型：學位論文

  更多相關文章： 服務外包 競爭力 比較研究 合肥市

【摘要】：合肥市作為我國服務外包示范城市之一,近年來服務外包產(chǎn)業(yè)發(fā)展迅速。但值得注意的是,就橫向比較而言,合肥市與其他示范城市之間仍有不小的差距。因此研究該差距存在的原因并加以彌補很有必要。本文從合肥市服務外包發(fā)展的現(xiàn)狀出發(fā),提出發(fā)展過程中存在的問題,對合肥市服務外包影響因素及合肥市與其他服務外包示范城市競爭力進行實證比較分析,進而得出結論,并根據(jù)實證結果提出合肥市增強服務外包產(chǎn)業(yè)競爭力的針對性對策建議。實證分析結果表明合肥市盡管擁有較為豐富的人力資源和相關產(chǎn)業(yè)支持,但沒有得到有效利用。在嚴重低于示范城市平均水平的經(jīng)濟發(fā)展水平、基礎設施建設水平的影響下,合肥市服務外包競爭力水平偏弱。而合肥服務外包影響因素的實證分析也表明市場規(guī)模、服務業(yè)比重與服務外包競爭力之間呈正相關關系。為增強服務外包產(chǎn)業(yè)競爭力水平,本文從政府、行業(yè)、企業(yè)三個層面分別給出對策建議。全文包括六章節(jié)內(nèi)容。第一章主要介紹選題背景、研究意義、國內(nèi)外研究現(xiàn)狀以及存在的創(chuàng)新與不足。第二章介紹服務外包相關基礎概念和競爭力理論,為本文的闡述分析提供理論支持。第三章介紹合肥市服務外包發(fā)展現(xiàn)狀與存在的問題,并在介紹其他示范城市服務外包發(fā)展現(xiàn)狀后對比示范城市間服務外包產(chǎn)業(yè)的發(fā)展差距。第四章首先對"鉆石"模型在服務外包業(yè)的適用進行改進,然后從改進后模型的五大指標中選取六大代表因素進行實證分析,進而研究其如何影響合肥市服務外包的發(fā)展。第五章首先細化改進后"鉆石"模型競爭力評價指標,然后運用因子分析法實證分析合肥市與其他示范城市服務外包產(chǎn)業(yè)競爭力水平,最后根據(jù)排名結果找出合肥市服務外包發(fā)展差距所在。第六章根據(jù)前文實證研究成果得出研究結論,并從政府、行業(yè)、企業(yè)三方面提出提升合肥市服務外包競爭力的對策建議。
[Abstract]:Hefei is one of the demonstration cities of service outsourcing in China. In recent years, the service outsourcing industry has developed rapidly. But it is worth noting that, in terms of horizontal comparison. There is still a large gap between Hefei and other demonstration cities. Therefore, it is necessary to study the reasons for the gap and make up for it. Put forward the existing problems in the process of development, Hefei City service outsourcing factors and Hefei and other service outsourcing demonstration city competitiveness of empirical comparative analysis, and then reached a conclusion. According to the empirical results, the paper puts forward some countermeasures and suggestions to enhance the competitiveness of service outsourcing industry in Hefei. The empirical results show that Hefei has abundant human resources and related industry support. However, it has not been effectively utilized. Under the influence of the level of economic development and the level of infrastructure construction, which is seriously lower than the average level of the demonstration city. The competitiveness level of Hefei service outsourcing is weak, and the empirical analysis of the influencing factors of Hefei service outsourcing also shows the market scale. There is a positive correlation between the proportion of service industry and the competitiveness of service outsourcing. In order to enhance the competitiveness of service outsourcing industry, this paper starts from the government and industry. The thesis includes six chapters. The first chapter mainly introduces the background of the topic and the significance of the research. Domestic and foreign research status and existing innovations and shortcomings. Chapter two introduces the basic concepts of service outsourcing and competitiveness theory. The third chapter introduces the current situation and existing problems of service outsourcing in Hefei. After introducing the current situation of service outsourcing in other demonstration cities, the paper compares the development gap of service outsourcing industry between demonstration cities. Chapter 4th first improves the application of "diamond" model in service outsourcing industry. Then six representative factors are selected from the five indexes of the improved model for empirical analysis. Then it studies how it affects the development of Hefei service outsourcing. Chapter 5th firstly refines the improved "diamond" model competitiveness evaluation index. Then using factor analysis empirical analysis of Hefei and other demonstration cities of service outsourcing industry competitiveness level. Finally, according to the ranking results to find out the gap in the development of service outsourcing in Hefei. 6th chapter according to the previous empirical research results to draw conclusions, and from the government, industry. Three aspects of enterprises proposed to improve the competitiveness of Hefei City service outsourcing countermeasures.
【學位授予單位】：安徽大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F752.68

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