本文關鍵詞：雙視角下煤礦EAP實施—接納意愿及其影響因素研究　出處：《中國礦業(yè)大學》2014年碩士論文　論文類型：學位論文

  更多相關文章： 員工幫助計劃 實施意愿 接納意愿 煤礦企業(yè) 雙向匹配視角

【摘要】：煤炭產(chǎn)業(yè)在國民經(jīng)濟與社會發(fā)展中具有非常重要的支撐作用，但是煤礦從業(yè)人員、尤其是井下作業(yè)人員的生理、心理及其他問題得不到足夠的重視，，從而給煤炭企業(yè)的生產(chǎn)安全帶來諸多問題。因此，本研究將員工幫助計劃（EmployeeAssistance Program，EAP）引入煤炭企業(yè)管理，旨在向員工提供積極、專業(yè)、全方位的人文關懷與幫助。 本研究在進行大量國內(nèi)外文獻研讀與理論分析的基礎上，綜合課題組前期研究成果與煤炭企業(yè)的實際情況，界定了適用于我國煤炭企業(yè)的EAP內(nèi)涵、提出了EAP項目服務內(nèi)容，并通過因子分析法探明了其具體結構；通過設計問卷和實地調(diào)研獲取煤礦從業(yè)人員EAP認知及其影響因素的一手數(shù)據(jù)，進而采用聚類分析、方差分析、相關分析以及回歸分析等方法對數(shù)據(jù)進行加工處理，分別研究了EAP實施意愿水平及其影響因素與EAP接納意愿水平與影響因素；在對比分析的基礎上，探討了EAP實施意愿與接納意愿之間的落差。本研究得出的具有重要理論和實踐意義的結論如下： 由因子分析實證檢驗結果可知，煤礦EAP項目由生理健康、心理健康、個體關系及工作發(fā)展四個維度構成，各因子均具有較高的信度；研究在此基礎上探討了各維度的實施與接納意愿。 煤礦企業(yè)管理者對EAP總體及各維度的實施意愿均高于企業(yè)的實施意愿，對生理健康維度下的改善工作環(huán)境及職業(yè)病預防與治療方面的實施意愿最高；管理者的年齡、學歷及在礦工作年限等個體基本信息顯著影響其EAP實施意愿，企業(yè)的成本-收益壓力對EAP實施意愿產(chǎn)生負向影響作用，組織的和諧度、信任度等亦在不同程度上影響其實施意愿。 被調(diào)研者的EAP總體接納意愿均值水平較高，對生理健康維度下的改善工作環(huán)境方面的接納意愿最高，其次為工作-家庭平衡以及職業(yè)病預防與治療方面；被調(diào)研者的工種、年齡、學歷、家庭狀況以及健康狀況等個體信息能顯著影響其EAP接納意愿；值得注意的是，被調(diào)研者對EAP所有維度的接納意愿均受上級態(tài)度的影響，且影響力較大。 根據(jù)以上研究結論，本文從建立自下而上的EAP接納意愿表達機制、EAP實施與接納影響因素的靶向管理、形成雙向匹配的EAP項目服務內(nèi)容三方面入手，系統(tǒng)性地構建了實施-接納匹配視角的煤礦EAP項目工作體系，為煤礦企業(yè)管理者實施EAP提供一定的理論借鑒與指導。
[Abstract]:Coal industry plays a very important role in the development of national economy and society, but the physiological, psychological and other problems of coal miners, especially those working underground, are not paid enough attention to. As a result, it brings a lot of problems to the production safety of coal enterprises. Therefore, this study will provide employee Assistance Program. EAP (coal enterprise management) is introduced to provide active, professional and all-round humanistic care and help to employees. On the basis of a large number of domestic and foreign literature studies and theoretical analysis, this research group synthesizes the previous research results and the actual situation of coal enterprises, and defines the connotation of EAP suitable for China's coal enterprises. The service content of EAP project is put forward, and its concrete structure is found out by factor analysis method. Through the design of questionnaires and field research to obtain coal mine practitioners EAP cognition and factors of primary data, and then use cluster analysis, ANOVA. Correlation analysis and regression analysis were used to process the data. The level of EAP will to implement and its influencing factors and the level of EAP willingness to accept and influencing factors were studied respectively. On the basis of comparative analysis, this paper probes into the gap between the willingness to implement and the willingness to accept EAP. The conclusions of this study are as follows: According to the empirical results of factor analysis, the EAP project in coal mine is composed of four dimensions: physical health, mental health, individual relationship and work development, and each factor has high reliability. On this basis, the study discusses the implementation and acceptance intention of each dimension. The willingness of managers to implement EAP in general and in each dimension was higher than that in enterprises, and the intention to improve working environment and occupational disease prevention and treatment under the dimension of physiological health was the highest. The individual basic information such as the manager's age, educational background and years of working in the mine significantly affected their willingness to implement EAP. The cost-benefit pressure of the enterprise had a negative effect on the willingness to implement EAP, and the degree of organizational harmony. The degree of trust and so on also affects its implementation intention in varying degrees. The average level of EAP acceptance intention was higher in the subjects, and the highest in improving the working environment under the dimension of physical health, followed by work-family balance and occupational disease prevention and treatment. Individual information such as job type, age, educational background, family status and health status of the subjects significantly affected their willingness to accept EAP. It is worth noting that the respondents' willingness to accept EAP in all dimensions is influenced by superior attitude and has great influence. Based on the above conclusions, this paper sets up a bottom-up mechanism for expressing the willingness of EAP to implement and target management of the factors affecting EAP acceptance. To form a two-way matching of EAP project service content three aspects of the systematic construction of implementation-acceptance matching perspective of coal mine EAP project work system. To provide certain theoretical reference and guidance for coal mine managers to implement EAP.
【學位授予單位】：中國礦業(yè)大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F272.92;F426.21

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