【摘要】：在我國許多乳腺癌患者的女性中仍存在傳統(tǒng)的治療觀念,她們對于康復(fù)期的自我管理缺乏有效的認(rèn)知或積極進(jìn)行應(yīng)對的策略。醫(yī)療領(lǐng)域,康復(fù)期的自我管理概念早已被醫(yī)生及醫(yī)療機(jī)構(gòu)重視。但是中國女性五年內(nèi)的內(nèi)分泌治療期間,仍然存在高復(fù)發(fā)的問題�；谝陨系膯栴},本文通過產(chǎn)品服務(wù)系統(tǒng)設(shè)計(jì)的視角,探索乳腺癌患者在康復(fù)期的自我管理的操作內(nèi)容及整個自我管理的服務(wù)系統(tǒng)模型,為患者構(gòu)建更優(yōu)秀的自我管理服務(wù)體驗(yàn)。并通過信息技術(shù)的運(yùn)用,對移動信息終端進(jìn)行設(shè)計(jì),構(gòu)建醫(yī)患間高效的溝通模式并提供患者自我管理的信息工具,從功能性、情感化的維度進(jìn)行設(shè)計(jì)干預(yù),最終為了提高患者生存生活品質(zhì)。筆者通過乳腺癌患者康復(fù)期自我管理相關(guān)桌面文獻(xiàn)的研讀,了解康復(fù)期自我管理主要圍繞心理問題、治療問題和社會問題展開。首先文章通過商業(yè)折紙法和用戶體驗(yàn)審核法,邀請患者共同參與界定了,信息及服務(wù)缺失較為嚴(yán)重的康復(fù)期作為研究重點(diǎn)的服務(wù)旅程。再者,本文通過對患者的深入訪談及目標(biāo)任務(wù)分析,發(fā)現(xiàn)自我管理存在信息供求不對等、服務(wù)脫節(jié)、患者決策能力低、隨訪缺失、缺乏監(jiān)測等一系列問題。通過矩陣法進(jìn)行康復(fù)期自我管理服務(wù)中的需求篩選,篩選患者的核心需求及需要設(shè)計(jì)思維介入的需求。最終通過以上多種調(diào)研方法的運(yùn)用,了解乳腺癌患者在康復(fù)期疼痛管理、情緒管理為核心的管理需求�；颊咴诼贸讨械慕佑|點(diǎn)設(shè)計(jì)需要是有趣而友好的。通過設(shè)計(jì)全新的體驗(yàn)藍(lán)圖,找到核心的服務(wù)重點(diǎn),設(shè)計(jì)患者使用的信息終端進(jìn)行設(shè)計(jì)策略的驗(yàn)證,以確定在患者自我管理過程中信息設(shè)計(jì)傳遞的流暢、操作的無壁壘、界面元素的情感化。本文輸出的設(shè)計(jì)策略時,主要考慮到乳腺癌患者人群的特殊性及對設(shè)計(jì)需求的特殊性。情感上,滿足以中老年女性為主的患者用戶的深度情感化需求,增加患者的安全感與信任感。功能上,以構(gòu)建閉環(huán)的服務(wù)框架為主要目的,通過信息手段的干預(yù)減少患者與醫(yī)生的等待時間；設(shè)計(jì)有效而有趣的激勵機(jī)制,提高自我管理的積極性；提取記錄數(shù)據(jù)的信息,減少患者讀圖成本；設(shè)計(jì)記錄查找同步等功能完整的自我管理信息系統(tǒng)。本文希望通過設(shè)計(jì)的綜合性介入,提高醫(yī)患的體驗(yàn),更深層次的推動康復(fù)醫(yī)療的完善。
[Abstract]:In China, many women with breast cancer still have traditional treatment concepts, and they lack effective cognition or active coping strategies for self-management during rehabilitation. In the medical field, the concept of self-management during rehabilitation has long been valued by doctors and medical institutions. However, Chinese women's endocrine therapy within five years, there is still a high recurrence of problems. Based on the above problems, through the perspective of product service system design, this paper explores the operation content of self-management of breast cancer patients during rehabilitation period and the whole self-management service system model. Build a better self-management service experience for patients. And through the use of information technology, mobile information terminal design, to build an efficient mode of communication between doctors and patients and provide patient self-management information tools, from the functional, emotional dimensions of design intervention. Finally, in order to improve the quality of life of patients. Through the study of the relevant desktop literature on self-management of breast cancer patients during rehabilitation period, we can understand that self-management during rehabilitation mainly revolves around psychological problems, treatment problems and social problems. First, through the commercial origami method and user experience audit method, patients are invited to participate in the definition of the more serious lack of information and services as the focus of the rehabilitation of the service journey. Furthermore, through the in-depth interview and target task analysis of patients, it is found that there are a series of problems in self-management, such as unequal supply and demand of information, disconnect of service, low decision-making ability of patients, lack of follow-up, lack of monitoring and so on. The core needs of patients and the needs of design thinking intervention were screened by matrix method in self-management services during rehabilitation period. Finally, through the use of the above research methods, we understand the management needs of breast cancer patients in the recovery period of pain management, emotional management as the core. Patient contact design needs to be interesting and friendly during the journey. By designing a new experience blueprint, finding out the core service focus, designing the information terminal used by patients to verify the design strategy, to determine the smooth transmission of information design and operation without barriers in the process of patient self-management. The emotion of interface elements. The design strategy of this paper mainly considers the particularity of breast cancer patient population and the particularity of design demand. Emotionally, it can satisfy the deep emotional needs of the patients, and increase the sense of security and trust of the patients. In function, the main purpose is to construct a closed loop service framework, to reduce the waiting time of patients and doctors through the intervention of information means, to design an effective and interesting incentive mechanism, and to improve the enthusiasm of self-management. Extract the information of the recorded data, reduce the cost of the patient to read the map, and design a self-management information system with complete functions such as record lookup synchronization and so on. This paper hopes to improve the experience of doctors and patients through the design of comprehensive intervention, and further promote the improvement of rehabilitation medicine.
【學(xué)位授予單位】：江南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2016
【分類號】：R473.73

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