【摘要】：隨著環(huán)境領(lǐng)域電子政務建設(shè)重點逐漸從建設(shè)轉(zhuǎn)向運營維護,傳統(tǒng)由單個應用開發(fā)商或軟硬件提供商分別提供運維服務的模式已經(jīng)無法提供高質(zhì)量的運維服務。以流程理念為基礎(chǔ),參考IT運維服務管理的國家推薦標準(GB/T 28827-2012)和ITIL認證等國際標準,結(jié)合湖北省環(huán)保部門管理實際,提出集中式服務臺和事件管理、問題管理、變更管理、發(fā)布管理和配置管理等流程的設(shè)計與實現(xiàn)。對促進電子政務,特別是環(huán)保領(lǐng)域電子政務運營服務的規(guī)范化,進一步改善電子政務治理水平具有實踐價值和理論意義。
[Abstract]:With the gradual shift from construction to operation and maintenance, the traditional mode of providing operation and maintenance services by single application developers or software and hardware providers has been unable to provide high quality operation and maintenance services. Based on the process concept, referring to the national recommendation standard of IT operation and maintenance service management (GB/T 28827-2012) and the international standards such as ITIL certification, and combining with the management practice of Hubei Province environmental protection department, this paper puts forward the centralized service desk and event management, problem management, change management, etc. Design and implementation of release management and configuration management processes. It is of practical value and theoretical significance to promote the standardization of E-government, especially in the field of environmental protection, and to further improve the level of E-government governance.
【作者單位】： 武漢大學經(jīng)濟與管理學院;湖北省環(huán)境信息中心;武漢橙智信息技術(shù)有限公司;
【基金】：湖北省環(huán)保廳環(huán)�？蒲许椖俊昂笔…h(huán)境信息化運維管理ITSM應用研究”(HBHJ2016HB08)
【分類號】：D63

【相似文獻】

相關(guān)期刊論文 前10條

1 吳程;電子政務系統(tǒng)建設(shè)方案與關(guān)鍵[J];中國科技產(chǎn)業(yè);2000年08期

2 ;電子政務的內(nèi)涵[J];w攣胖蕓，

本文編號：2239755