本文關(guān)鍵詞：國(guó)內(nèi)電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目進(jìn)度管理優(yōu)化研究　出處：《北京郵電大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 項(xiàng)目進(jìn)度管理 調(diào)研法 關(guān)鍵路徑 關(guān)鍵鏈

【摘要】：隨著互聯(lián)網(wǎng)的蓬勃發(fā)展,與互聯(lián)網(wǎng)相關(guān)的各類項(xiàng)目也隨之大量出現(xiàn)。這些項(xiàng)目不僅數(shù)量很多,而且往往面臨激烈的市場(chǎng)競(jìng)爭(zhēng)。這些項(xiàng)目中最經(jīng)常出現(xiàn)的問(wèn)題就是項(xiàng)目不能按計(jì)劃時(shí)間完成,從而導(dǎo)致客戶不能按預(yù)定時(shí)間開(kāi)通和使用網(wǎng)絡(luò)通信業(yè)務(wù),使客戶滿意度下降,甚至發(fā)生客戶業(yè)務(wù)轉(zhuǎn)網(wǎng)等情況,嚴(yán)重影響公司的業(yè)務(wù)發(fā)展和形象。其中,電信運(yùn)營(yíng)商為集團(tuán)大客戶開(kāi)通互聯(lián)網(wǎng)專線業(yè)務(wù)的項(xiàng)目就是典型的一類項(xiàng)目。本文以電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目為例進(jìn)行研究,試圖解決如何保證電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目按計(jì)劃時(shí)間完成,從而提高電信運(yùn)營(yíng)商的專線服務(wù)品質(zhì)的問(wèn)題。本論文主要研究國(guó)內(nèi)電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目的進(jìn)度管理的計(jì)劃建立及其優(yōu)化問(wèn)題。由于目前電信運(yùn)營(yíng)商都沒(méi)有從整體項(xiàng)目進(jìn)度管理的角度計(jì)劃和控制互聯(lián)網(wǎng)專線工程項(xiàng)目,所以本文將首先采用調(diào)研法總結(jié)并建立此類項(xiàng)目的網(wǎng)絡(luò)計(jì)劃圖。本文首先訪談使用互聯(lián)網(wǎng)專線業(yè)務(wù)的國(guó)內(nèi)電信運(yùn)營(yíng)商的商務(wù)客戶,明確互聯(lián)網(wǎng)專線工程項(xiàng)目的進(jìn)度管理中存在的問(wèn)題。再通過(guò)訪談國(guó)內(nèi)電信運(yùn)營(yíng)商的相關(guān)部門員工和領(lǐng)導(dǎo),總結(jié)并規(guī)劃出現(xiàn)有此類項(xiàng)目的網(wǎng)絡(luò)計(jì)劃圖；之后通過(guò)調(diào)研分析,確定此類項(xiàng)目的關(guān)鍵路徑。接下來(lái),本文將主要采用關(guān)鍵鏈法對(duì)建立的電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目的進(jìn)度計(jì)劃進(jìn)行優(yōu)化,通過(guò)對(duì)得出的網(wǎng)絡(luò)計(jì)劃圖及相關(guān)數(shù)據(jù)的分析,得出影響此類工程項(xiàng)目進(jìn)度的關(guān)鍵工序和關(guān)鍵資源,嘗試為此類項(xiàng)目設(shè)計(jì)一套新的優(yōu)化進(jìn)度管理流程。本研究將調(diào)研法和關(guān)鍵鏈法分別應(yīng)用于電信運(yùn)營(yíng)商互聯(lián)網(wǎng)專線工程項(xiàng)目的進(jìn)度管理中,希望強(qiáng)化項(xiàng)目進(jìn)度管理技術(shù)在實(shí)際項(xiàng)目中的作用。同時(shí),也希望能夠幫助電信運(yùn)營(yíng)商了解和反思自身可能存在的互聯(lián)網(wǎng)專線工程項(xiàng)目進(jìn)度管理方面存在的問(wèn)題,有效改進(jìn)項(xiàng)目工期,提高服務(wù)質(zhì)量和客戶滿意度,同時(shí)幫助互聯(lián)網(wǎng)專線業(yè)務(wù)市場(chǎng)更好地發(fā)展。
[Abstract]:With the rapid development of the Internet, a large number of Internet-related projects have emerged. These projects are not only a lot of projects. And often face fierce market competition. The most common problem in these projects is that the project can not be completed according to scheduled time, resulting in customers can not open and use network communication services on schedule. Make customer satisfaction decline, even happen customer business network, seriously affect the company's business development and image. The project of telecom operators to open Internet dedicated line services for large group customers is a typical project. This paper takes the telecom operators Internet special line project as an example to study. Try to solve how to ensure telecom operators Internet dedicated line project completed on schedule. In order to improve the service quality of telecom operators, this paper mainly studies the establishment and optimization of the schedule management of the domestic telecom operators' Internet dedicated line project. The project is not planned and controlled from the perspective of overall project schedule management. Therefore, this paper will first use the research method to summarize and establish the network plan of such projects. Firstly, this paper will interview the business customers of the domestic telecom operators who use the Internet private line service. Make clear the problems existing in the progress management of the Internet dedicated line project. Then by interviewing the staff and leaders of the relevant departments of the domestic telecom operators, summarize and plan the network plan map with such projects; After the investigation and analysis to determine the key path of such projects. Next, this paper will mainly use the key chain method to establish the telecom operators Internet dedicated line project schedule optimization. Through the analysis of the network plan and related data, the key processes and resources that affect the progress of this kind of project are obtained. This paper attempts to design a new optimal schedule management process for this kind of project. This study applies the research method and the key chain method to the progress management of the telecom operators' Internet dedicated line project. I hope to strengthen the role of project schedule management technology in the actual project. At the same time, I hope to help telecom operators understand and reflect on their own problems in the project schedule management of Internet dedicated line project. Effectively improve project duration, improve service quality and customer satisfaction, and help the Internet dedicated line business market to develop better.
【學(xué)位授予單位】：北京郵電大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F626

【參考文獻(xiàn)】

相關(guān)重要報(bào)紙文章 前1條

1 ;[N];中國(guó)高新技術(shù)產(chǎn)業(yè)導(dǎo)報(bào);2001年

，

本文編號(hào)：1373091