【摘要】：古往至今,我們身邊大大小小的事情都可以追溯成為一個(gè)“項(xiàng)目”的建立與完成,人們有條不絮地管理著自己的事情,并完成此事情。傳統(tǒng)的項(xiàng)目管理模式中,人們耗費(fèi)著大量的人力、物力、財(cái)力來(lái)實(shí)現(xiàn)項(xiàng)目的最終目標(biāo)。而隨著現(xiàn)代項(xiàng)目的規(guī)模越來(lái)越大,投入的資本也越來(lái)越多,項(xiàng)目目標(biāo)所涉及的專業(yè)越來(lái)越廣泛,項(xiàng)目?jī)?nèi)部關(guān)系越來(lái)越繁瑣、復(fù)雜,項(xiàng)目資本回收周期越來(lái)越短等等,傳統(tǒng)的項(xiàng)目管理模式已經(jīng)難以完美詮釋目標(biāo)的實(shí)現(xiàn),從而引出了現(xiàn)代項(xiàng)目管理模式�，F(xiàn)代項(xiàng)目管理是為了實(shí)現(xiàn)項(xiàng)目的既定目標(biāo)而對(duì)項(xiàng)目各方面所進(jìn)行的計(jì)劃、組織、指揮、協(xié)調(diào)和控制等的管理活動(dòng)。美國(guó)項(xiàng)目管理學(xué)會(huì)PMI(Project Management Institution)出版的項(xiàng)目管理知識(shí)體系指南將項(xiàng)目管理劃分為九大知識(shí)領(lǐng)域:溝通管理、項(xiàng)目綜合管理、范圍管理、時(shí)間管理、費(fèi)用管理、質(zhì)量管理、采購(gòu)管理、風(fēng)險(xiǎn)管理及人力資源管理。我們運(yùn)用這九大管理體系科學(xué)地計(jì)劃、組織、指揮、協(xié)調(diào)和控制項(xiàng)目的實(shí)施過(guò)程并高水平的實(shí)現(xiàn)項(xiàng)目目標(biāo)。從這九個(gè)方面我們不難看出,溝通管理可以說(shuō)是正常運(yùn)轉(zhuǎn)其余八個(gè)環(huán)節(jié)的基礎(chǔ),我們通過(guò)有效的項(xiàng)目溝通掌握項(xiàng)目的實(shí)際需求與目標(biāo)、把握項(xiàng)目的實(shí)施周期、控制與協(xié)調(diào)項(xiàng)目的成本費(fèi)用、實(shí)時(shí)監(jiān)控項(xiàng)目的實(shí)施質(zhì)量。在項(xiàng)目實(shí)施過(guò)程中參與其項(xiàng)目的每個(gè)人都須使用項(xiàng)目“語(yǔ)言”進(jìn)行溝通,而其溝通的效果將影響著項(xiàng)目的整體,所以我們說(shuō)有效的項(xiàng)目溝通是實(shí)現(xiàn)項(xiàng)目目標(biāo)的基石。文章將以X工程項(xiàng)目為例,從項(xiàng)目本身出發(fā)對(duì)工程項(xiàng)目中技術(shù)團(tuán)隊(duì)的項(xiàng)目溝通管理進(jìn)行研究。通過(guò)實(shí)證研究深入分析技術(shù)支持團(tuán)隊(duì)在項(xiàng)目溝通過(guò)程中存在的問(wèn)題、原因及如何改進(jìn)技術(shù)支持團(tuán)隊(duì)的項(xiàng)目溝通機(jī)制,提高溝通有效性,從而高效實(shí)現(xiàn)項(xiàng)目目標(biāo),提高項(xiàng)目績(jī)效水平。
[Abstract]:Since ancient times, the big and small things around us can be traced back to the establishment and completion of a "project". In the traditional project management mode, people spend a lot of manpower, material resources and financial resources to achieve the final goal of the project. As the scale of modern projects becomes larger and larger, more and more capital is invested, the project objectives involve more and more extensive specialties, the internal relations of the projects become more and more complicated, the project capital recovery cycle becomes shorter and shorter, and so on. The traditional project management mode has been difficult to explain the realization of the goal perfectly, which leads to the modern project management mode. Modern project management is the planning, organizing, directing, coordinating and controlling of all aspects of the project in order to achieve its stated objectives. The Project Management knowledge system Guide published by the American Institute of Project Management (PMI (Project Management Institution) divides project management into nine areas of knowledge: communication management, integrated project management, scope management, time management, cost management, quality management, procurement management. Risk management and human resources management. We use these nine management systems to scientifically plan, organize, direct, coordinate and control the project implementation process and achieve the project objectives at a high level. It is not difficult to see from these nine aspects that communication management can be said to be the basis for the other eight links of normal operation. Through effective project communication, we can grasp the actual needs and objectives of the project and grasp the implementation cycle of the project. Control and coordinate the cost of the project and monitor the implementation quality of the project in real time. In the process of project implementation, everyone involved in the project must communicate with the "language" of the project, and the effect of communication will affect the whole of the project, so we say that effective project communication is the cornerstone of achieving the goal of the project. Taking X project as an example, this paper studies the project communication management of the technical team in the engineering project from the point of view of the project itself. Through the empirical research, this paper analyzes the problems and causes of the technical support team in the process of project communication, and how to improve the project communication mechanism of the technical support team to improve the effectiveness of communication, so as to achieve the project objectives efficiently. Improve project performance.
【學(xué)位授予單位】：首都經(jīng)濟(jì)貿(mào)易大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F273.1;F426.92

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