【摘要】：亞洲航空貨運咨詢與追蹤系統(tǒng)的研究與分析系統(tǒng)是一種面向客戶,服務(wù)客戶的信息系統(tǒng)。是以往客戶被動接受貨物信息的創(chuàng)新,不僅能提升了公司的服務(wù)形象,同時也提高了服務(wù)效率,避免誤差信息的產(chǎn)生。本文將從亞洲航空貨運咨詢與追蹤系統(tǒng)實際功能出發(fā),完整闡述了客戶是如何能通過此系統(tǒng)完成一次貨物運輸。首先會在業(yè)務(wù)分析中,與以往傳統(tǒng)流程進行了對比說明,同時提出了改進后的業(yè)務(wù)流程。其次是功能建模,在功能分析中,論文通過用例分析和用例描述,明確了系統(tǒng)的功能,給出了系統(tǒng)的總體功能包圖和子功能包圖,包括UML等子包圖；在接下來的數(shù)據(jù)分析中,我們將運用數(shù)據(jù)庫建模,來對系統(tǒng)各功能的所需要處理的數(shù)據(jù)進行了分析,給出了實體類關(guān)系圖,建立了數(shù)據(jù)庫表結(jié)構(gòu),更加準(zhǔn)確和完整的來描述這一系統(tǒng)；最后,論文將對亞洲航空貨運咨詢與追蹤系統(tǒng)的進一步總結(jié),證明這一系統(tǒng)將給物流行業(yè)帶來進一步的變革。 論文在此不僅強調(diào)的是一種系統(tǒng)上的改進,更是發(fā)出一種呼吁,希望物流行業(yè)能夠不斷開拓進取,不滿足于現(xiàn)在的工作狀況。鐵飯碗和一家獨大的時代已經(jīng)過去了,我們要不斷學(xué)習(xí)新的技術(shù)和知識來提高自己的服務(wù)水平,端正行業(yè)的服務(wù)態(tài)度。客戶是上帝的口號光說不做,只是一種空想罷了。文章之所以把客戶這一角色列入到系統(tǒng)中,就是貫徹了這一改革思想,客戶不再是整個物流的旁觀者,他們也要成為參與者。
[Abstract]:Asian Air cargo consultation and tracking system is a customer-oriented and customer-oriented information system. The innovation of passive acceptance of goods information by customers in the past can not only improve the service image of the company, but also improve the service efficiency and avoid the production of error information. Starting from the actual function of Asian Air cargo consultation and tracking system, this paper fully expounds how the customer can complete a cargo transportation through this system. First of all, the business analysis will be compared with the traditional process, and the improved business process is proposed. Secondly, function modeling. In the function analysis, the function of the system is defined by use case analysis and use case description. The overall function package diagram and sub-function package diagram of the system, including the UML sub-package diagram, are given. We will use database modeling to analyze the data needed to deal with each function of the system, give the entity class diagram, establish the database table structure to describe the system more accurately and completely. This paper will further summarize the Asian Air cargo consultation and tracking system and prove that this system will bring further changes to the logistics industry. This paper not only emphasizes the improvement of the system, but also makes an appeal, hoping that the logistics industry can continue to forge ahead and not be satisfied with the present working situation. Iron rice bowl and a dominant era has passed, we should continue to learn new technology and knowledge to improve their service level, correct the service attitude of the industry. Customer is God's slogan, just say not to do, it's just a kind of utopia. The reason why the article included the role of customer in the system is to carry out this idea of reform. Customers are no longer the onlookers of the whole logistics, they should also become participants.
【學(xué)位授予單位】：云南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：TP311.52

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本文編號：2265396