本文選題：郵政信息系統(tǒng) + UML��； 參考：《云南大學(xué)》2015年碩士論文

【摘要】：近幾年來,隨著我國信息化計算的不斷發(fā)展與成熟,計算機技術(shù)和網(wǎng)絡(luò)技術(shù)等新興技術(shù)不斷的普及與應(yīng)用,中國現(xiàn)在正進入電子商務(wù)的時代。廣東省郵政速遞物流有限公司中山市分公司(以下簡稱中山郵政EMS)客戶服務(wù)中心(以下簡稱客服中心)隨著業(yè)務(wù)發(fā)展而不斷進步,特別是網(wǎng)購業(yè)務(wù)的增長所帶來的業(yè)務(wù)劇增,在依靠現(xiàn)有人員和技術(shù)的前提下,已不足以快速解決現(xiàn)有業(yè)務(wù)需求,包括客戶對寄件呼入的需求。中山郵政EMS緊持走“科學(xué)發(fā)展,與網(wǎng)絡(luò)接軌”的新型管理道路,努力發(fā)揮網(wǎng)絡(luò)技術(shù)的作用,為政府、企業(yè)、市民打造服務(wù)民生“最后一公里”暢通渠道,提供強大的軟體系支撐。 論文介紹了中山郵政EMS客服呼叫管理系統(tǒng)的研究背景、項目意義和目前的研究與應(yīng)用現(xiàn)狀,明確了論文研究的內(nèi)容和主要工作。在對中山郵政EMS客服呼叫管理系統(tǒng)的服務(wù)流程進行改造后,論文采用了用統(tǒng)一的建模語言(UML)進行了描述和分析,通過用例分析和用例描述,給出了中山郵政EMS客服呼叫管理系統(tǒng)的總體功能和子功能包圖,在數(shù)據(jù)分析中,論文對系統(tǒng)各功能的所需要處理的數(shù)據(jù)進行了分析,給出了實體類關(guān)系圖,建立了數(shù)據(jù)庫表結(jié)構(gòu)；論文最后對所做的研究與分析工作進行了總結(jié),并對進一步的工作進行了展望。
[Abstract]:In recent years, with the continuous development and maturity of information computing in China, and the popularization and application of new technologies such as computer technology and network technology, China is now entering the era of electronic commerce. Guangdong Post Express Logistics Co., Ltd. Zhongshan Branch (hereinafter referred to as Zhongshan Post EMS) customer Service Center (hereinafter referred to as customer Service Center) has made continuous progress along with the development of business, especially the rapid increase in business brought about by the growth of online shopping business. On the premise of relying on the existing personnel and technology, it is no longer enough to solve the existing business needs, including customers' needs for incoming mail. Zhongshan Post EMS has adhered to the new management road of "scientific development, in line with the network", and made great efforts to give play to the role of network technology, to create "last kilometer" unblocked channels for the government, enterprises and citizens to serve people's livelihood. Provides strong software support. This paper introduces the research background, project significance and current research and application status of Zhongshan Post EMS customer service call management system, and clarifies the content and main work of this paper. After revamping the service flow of Zhongshan Post EMS customer service call management system, the paper uses unified modeling language (UML) to describe and analyze, and use case analysis and use case description. This paper gives the overall function and sub-function package diagram of Zhongshan Post EMS customer service call management system. In the data analysis, the paper analyzes the data needed to deal with each function of the system, and gives the entity class relationship diagram. Finally, the research and analysis work is summarized, and the further work is prospected.
【學(xué)位授予單位】：云南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：TP311.52

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本文編號：1874960