本文關(guān)鍵詞：基于平衡計分卡的TY物流公司績效管理研究　出處：《沈陽工業(yè)大學》2017年碩士論文　論文類型：學位論文

  更多相關(guān)文章： 績效管理 物流企業(yè) 平衡計分卡

【摘要】：全球經(jīng)濟一體化為世界各國的發(fā)展提供了新的契機,物流業(yè)作為一項新興產(chǎn)業(yè)已經(jīng)成為促進世界經(jīng)濟飛速發(fā)展的第三利潤源泉。到了21世紀,我國外部的經(jīng)濟環(huán)境有了不斷改善的同時,內(nèi)部宏觀調(diào)控政策也繼續(xù)發(fā)揮了有效作用。我國物流企業(yè)便獲得了良好的發(fā)展機遇,并取得了巨大的進步,服務(wù)體系得到日益完善和規(guī)范。物流企業(yè)在其長期發(fā)展過程中應(yīng)該充分重視和重點解決的重要問題就是績效管理。對于物流企業(yè)來說,提高其績效管理質(zhì)量及效率,為物流企業(yè)提高核心競爭力具有非常重要的實際與理論意義。本文首先闡述了平衡計分卡和績效管理相關(guān)概述。然后,以TY公司為例,從發(fā)展歷程、組織結(jié)構(gòu)和人力資源三個方面簡單介紹TY公司。緊接著,描述了TY公司目前績效管理現(xiàn)狀并采用問卷調(diào)查法進行績效管理問題分析。然后從SWOT分析、戰(zhàn)略目標和戰(zhàn)略地圖三個方面為該企業(yè)從平衡計分卡四個維度制定評價指標奠定了基礎(chǔ)。進而,從平衡計分卡的四個維度選取了適合企業(yè)實際情況的評價指標,運用層次分析法算出各層面具體指標權(quán)重。從公司層面、部門層面以及員工層面三個層面構(gòu)成TY公司的績效管理體系,并對其體系進行了實施流程的簡單介紹。最后闡述了TY公司運用平衡計分卡進行績效管理的實施保障措施,以確保平衡計分卡能在TY公司的績效管理方面順利進行。最后,全文的結(jié)論部分主要有三點:平衡計分卡有助于物流公司戰(zhàn)略目標的實現(xiàn);引入平衡計分卡會使公司績效管理指標體系更加全面和系統(tǒng);部門和員工層面績效指標是構(gòu)成整個平衡計分卡績效管理體系必不可少的部分。TY公司運用平衡計分卡完善績效管理體系為物流企業(yè)在改善績效管理方面提供了新的研究方向,為績效管理體系對于企業(yè)實現(xiàn)戰(zhàn)略目標充分發(fā)揮了指導作用,同時對其他物流企業(yè)在績效管理中運用平衡計分卡提供了參考。
[Abstract]:Provides a new opportunity for the development of global economic integration in the world, the logistics industry as an emerging industry has become the third profit source to promote the rapid development of the world economy. By twenty-first Century, China's external economic environment with continuous improvement at the same time, the internal policy of macroscopical adjusting control also continues to play an effective role in China. The logistics enterprises will get good opportunities for development, and has made tremendous progress, service system has been increasingly improved and standardized. The logistics enterprises in the long-term development process should focus on solving the important problems and pay attention to the performance management for logistics enterprises, improve the quality and efficiency of performance management, improve the core competitiveness logistics enterprise has very important practical and theoretical significance. This paper first describes the Balanced Scorecard performance management and related overview. Then, taking TY company as an example, from The development process, the three aspects of organization structure and human resource brief introduction of TY company. Then, describes the current situation of performance management of TY company and using a questionnaire to the performance management problem analysis. Then SWOT analysis from three aspects, strategic objectives and strategic map for the enterprises from the four dimensions of the balanced Scorecard for based on the development of evaluation index. Then, from the four dimensions of the Balanced Scorecard evaluation indicators were selected for the actual situation of the enterprise, using AHP to calculate the index weight. The level of concrete from the company level, three levels of departmental level and staff level of TY company's performance management system, and the system is simple this paper introduces the implementation of the process. Finally, the TY company using the Balanced Scorecard Measures to ensure the implementation of performance management, to ensure the Balanced Scorecard performance management in TY company face Smoothly. Finally, the conclusion of this thesis has three main points: Balanced Scorecard helps the strategic goal of logistics company; the introduction of the Balanced Scorecard performance management index system will make the company more comprehensive and systematic; the departments and staff level performance index is a part of the whole.TY balanced scorecard is an essential performance management system using the Balanced Scorecard to improve the performance management system for logistics enterprises in the improvement of performance management provides a new research direction, for the performance management system for enterprises to achieve strategic goals and give full play to the guiding role of other logistics enterprises use balanced scorecard in the performance management card provides a reference.

【學位授予單位】：沈陽工業(yè)大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F272.5;F259.23

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本文編號：1361439