漢川市國稅局辦稅服務廳服務質量提升策略研究
發(fā)布時間：2019-04-01 18:56
【摘要】：“加快行政管理體制改革,完善公共服務體系,強化社會管理和公共服務職能,建設服務型政府”是黨的十八大提出的重要舉措之一。稅收工作與經濟社會緊密相聯(lián),與廣大納稅人息息相關。稅務部門作為重要的政府經濟職能部門,它的服務水平和執(zhí)法能力的高低,直接關系到黨和政府在人民群眾中的形象。稅務部門在完善政府公共服務體系和建設服務型政府中擔負著重要職責。優(yōu)化和改進納稅服務工作,既是全心全意為人民服務的具體體現(xiàn),也是推動服務型政府建設的重要舉措。 本文由緒論、相關概念與理論解讀、納稅服務分析、提高納稅服務質量的對策思考、總結與展望等五個部分組成。 第一部分探討了論文的研究背景、研究意義、國內外理論研究現(xiàn)狀,采用的研究方法、以及寫作框架和特色創(chuàng)新之處。 第二部分對納稅服務的概念和包含的基本內容等進行了解讀。 第三部分以漢川國稅局辦稅服務廳為例進行納稅服務分析,結合工作實際論述了漢川國稅局納稅服務工作的整體開展情況,總結了一些好的做法及取得的成績；同時也從工作認識、工作考核、人員素質、信息化建設等四個方面指出了漢川國稅局在納稅服務工作中存在的影響服務質量的問題,并對產生這些問題的原因進行了具體分析。 第四部分對提升漢川國稅局辦稅務廳的服務質量的途徑進行了研究。從實施“素質提升工程”、加快信息化建設步伐、打造“權益保護365”服務品牌等三方面提出了一些建設性的意見。 第五部分對全文進行了總結概括,并對未來納稅服務工作所面臨的形勢和要求進行了展望。 本文的創(chuàng)新點是將稅務機關的納稅服務工作融入到服務型政府建設之中去,再將其與社會公眾滿意度結合起來研究,提出構建一個納稅人的信息反饋體系。重點闡述稅務部門和納稅人互動、納稅人和中介組織參與、維護納稅人合法權益的必要性。
[Abstract]:"speeding up the reform of the administrative management system, perfecting the public service system, strengthening the social management and public service functions, and building a service-oriented government" is one of the important measures put forward by the 18th National Congress of the Communist Party of China. Taxation is closely linked with the economy and society, and is closely related to the vast number of taxpayers. As an important government economic function department, the tax department's service level and law enforcement ability are directly related to the image of the Party and the government among the people. Tax department plays an important role in perfecting government public service system and constructing service-oriented government. Optimizing and improving tax service is not only a concrete embodiment of serving the people wholeheartedly, but also an important measure to promote the construction of service-oriented government. This paper consists of five parts: introduction, interpretation of related concepts and theories, analysis of tax service, countermeasures to improve the quality of tax service, summary and prospect. The first part discusses the research background, research significance, domestic and foreign theoretical research status, the research methods used, as well as the writing framework and features of innovation. The second part interprets the concept and basic content of tax service. The third part takes the tax service department of Hanchuan Inland Revenue Bureau as an example to analyze the tax service, discusses the whole development situation of the tax service work of Hanchuan Inland Revenue Bureau, and summarizes some good practices and achievements. At the same time, from the aspects of work understanding, work assessment, personnel quality, information construction and so on, this paper points out the problems existing in the tax payment service work of Hanchuan State Revenue Bureau, and analyzes the reasons for these problems. The fourth part studies the ways to improve the service quality of the tax department of Hanchuan Inland Revenue Bureau. This paper puts forward some constructive suggestions from three aspects, such as carrying out "quality improvement project", speeding up the step of information construction and building the service brand of "protection of rights and interests 365". The fifth part summarizes the full text, and looks forward to the future situation and requirements of tax service. The innovation of this paper is to integrate the tax service work of the tax authorities into the construction of the service-oriented government, and then combine it with the social public satisfaction, and propose to construct a taxpayer's information feedback system. The interaction between tax authorities and taxpayers, the participation of taxpayers and intermediary organizations, and the need to safeguard the legitimate rights and interests of taxpayers are emphasized.
【學位授予單位】：華中師范大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F812.42;D630
本文編號：2451795
[Abstract]:"speeding up the reform of the administrative management system, perfecting the public service system, strengthening the social management and public service functions, and building a service-oriented government" is one of the important measures put forward by the 18th National Congress of the Communist Party of China. Taxation is closely linked with the economy and society, and is closely related to the vast number of taxpayers. As an important government economic function department, the tax department's service level and law enforcement ability are directly related to the image of the Party and the government among the people. Tax department plays an important role in perfecting government public service system and constructing service-oriented government. Optimizing and improving tax service is not only a concrete embodiment of serving the people wholeheartedly, but also an important measure to promote the construction of service-oriented government. This paper consists of five parts: introduction, interpretation of related concepts and theories, analysis of tax service, countermeasures to improve the quality of tax service, summary and prospect. The first part discusses the research background, research significance, domestic and foreign theoretical research status, the research methods used, as well as the writing framework and features of innovation. The second part interprets the concept and basic content of tax service. The third part takes the tax service department of Hanchuan Inland Revenue Bureau as an example to analyze the tax service, discusses the whole development situation of the tax service work of Hanchuan Inland Revenue Bureau, and summarizes some good practices and achievements. At the same time, from the aspects of work understanding, work assessment, personnel quality, information construction and so on, this paper points out the problems existing in the tax payment service work of Hanchuan State Revenue Bureau, and analyzes the reasons for these problems. The fourth part studies the ways to improve the service quality of the tax department of Hanchuan Inland Revenue Bureau. This paper puts forward some constructive suggestions from three aspects, such as carrying out "quality improvement project", speeding up the step of information construction and building the service brand of "protection of rights and interests 365". The fifth part summarizes the full text, and looks forward to the future situation and requirements of tax service. The innovation of this paper is to integrate the tax service work of the tax authorities into the construction of the service-oriented government, and then combine it with the social public satisfaction, and propose to construct a taxpayer's information feedback system. The interaction between tax authorities and taxpayers, the participation of taxpayers and intermediary organizations, and the need to safeguard the legitimate rights and interests of taxpayers are emphasized.
【學位授予單位】：華中師范大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F812.42;D630
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