本文選題：項目管理　切入點：質量管理　出處：《河南大學》2014年碩士論文　論文類型：學位論文

【摘要】：目前全國約有各類風景名勝區(qū)約11,000余家，其中既有世界級的文化遺產，又有為數眾多的5A級、4A級風景名勝區(qū)，隨著旅游市場的蓬勃發(fā)展，在剛剛過去的2013年，全部累計出游人數達33億人次，全年旅游總收入已達2.92萬億元人民幣。隨著旅游市場的快速發(fā)展，，受景區(qū)容納能力的限制和傳統(tǒng)依靠人力管理的制約，九寨溝景區(qū)、北京故宮、華山等景區(qū)都出現了旅客滯留而引發(fā)的群體事件，值得我們引起高度重視。在新的旅游形勢下，如何借助現代管理和信息化手段，在文化遺產保護、旅游管理、行政管理和開發(fā)利用方面采取新的對策，從而提升景區(qū)的旅游服務質量和整體管理水平，為景區(qū)創(chuàng)造更大的生態(tài)經濟效益和社會綜合效益，實現跨越式發(fā)展。而實施景區(qū)數字化工程正是提升文化遺產保護、旅游管理、行政管理和開發(fā)利用的重要舉措和手段。景區(qū)數字化建設，就是利用先進的通信工程技術、電子遙感技術、計算機技術、網絡傳輸技術等，來實現地理、游客、電子商務等綜合信息的采集、傳輸、存儲和處理，在統(tǒng)一數據平臺和信息應用平臺上，開展數字景區(qū)、環(huán)境保護、安防監(jiān)控、游客分流等多種應用，實現信息數字化、管理網絡化和服務智能化。 本文通過分析L安防公司公司實施景區(qū)數字化管理項目實際工作中在質量管理方面存在的相關不足和可改進之處，分析歷史數據和實際案例，利用魚骨圖識別出導致這些問題發(fā)生的各種因素，通過對各種因素的綜合分析，結合L安防公司的企業(yè)實際情況制定了相應的解決措施。 本文的研究具體步驟: 1、整理分析景區(qū)數字化管理項目實際遇到的各種質量問題的集中表現，分別是：現場施工質量不穩(wěn)定、電子設備故障率高、系統(tǒng)功能不夠完善、項目服務不到位、項目文件錯誤缺失和不規(guī)范管理等五個方面。 2、利用魚骨圖方法，將質量管理問題產生的原因劃分為人員技能與素質因素、產品與技術因素、管理體制因素、組織與實施因素、成本制約因素、外部環(huán)境因素六大類； 3、利用分析總結方法，對上面識別出的這六類因素進行分析，從企業(yè)整體運營的角度，對這六類因素導致的L安防公司景區(qū)數字化管理項目質量問題整理出改進思路，提出相應的對策和建議。 本文所提出的景區(qū)數字化管理項目質量管理措施，對L安防公司的項目質量管理具有較強的實用價值，同時對行業(yè)內有類似項目質量問題的中小企業(yè)項目質量管理提升有所借鑒和參考。
[Abstract]:At present, there are about 11,000 scenic spots of all kinds in the country. Among them, there are not only world-class cultural heritage, but also a large number of 5A-grade 4A-grade scenic spots. With the vigorous development of the tourism market, in the past 2013, With the rapid development of the tourism market, the capacity of the scenic spots and the constraints of traditional manpower management, Jiuzhaigou scenic area, The Imperial Palace in Beijing, In the new tourism situation, how to protect cultural heritage and tourism management by means of modern management and information technology? In the aspect of administration and development and utilization, new countermeasures should be taken to improve the tourism service quality and the overall management level of the scenic spots, and to create greater ecological and economic benefits and comprehensive social benefits for the scenic spots. Realizing leapfrog development. And the implementation of digital scenic area project is an important measure and means to promote cultural heritage protection, tourism management, administrative management and development and utilization. The digital construction of scenic spot is the use of advanced communication engineering technology. Electronic remote sensing technology, computer technology, network transmission technology, etc., to realize the collection, transmission, storage and processing of comprehensive information, such as geography, tourists, electronic commerce, etc., and to develop digital scenic spots on the unified data platform and information application platform. Environmental protection, security monitoring, tourist diversion and other applications to achieve information digitization, management networking and intelligent services. In this paper, through the analysis of the deficiency and improvement of quality management in the implementation of digital management project of scenic spot in L Security Company, the historical data and actual cases are analyzed. By using the fish bone map to identify the various factors that lead to these problems, through the comprehensive analysis of various factors, combined with the actual situation of L security company to formulate the corresponding solutions. The specific steps of this study are as follows:. 1. The concentrated performance of all kinds of quality problems encountered in the digital management project of scenic spot are summarized and analyzed. They are: unstable construction quality, high failure rate of electronic equipment, imperfect system function, inadequate project service, etc. Project file error missing and non-standard management and other five aspects. 2. By using fish bone chart, the causes of quality management problems are divided into six categories: personnel skill and quality factor, product and technology factor, management system factor, organization and implementation factor, cost restriction factor and external environment factor; 3. By using the method of analysis and summary, the six kinds of factors identified above are analyzed, and from the angle of the whole operation of the enterprise, the improvement ideas are put forward for the quality problems of the digital management project of the scenic spot caused by these six kinds of factors. Put forward the corresponding countermeasure and suggestion. The project quality management measures proposed in this paper are of great practical value to the project quality management of L Security Company. At the same time, there are similar project quality issues in the industry small and medium-sized enterprises project quality management and reference.
【學位授予單位】：河南大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：TP315;F426.6;F592

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