【摘要】：伴隨新一輪電力體制改革的逐步深入,售電側(cè)市場競爭將不斷放開和激烈,供電所作為電網(wǎng)企業(yè)對外服務(wù)的最前端,它的服務(wù)能力提升需求也更加迫切。在這樣的形勢下,供電所如何通過績效管理,提升外部服務(wù)能力、內(nèi)部服務(wù)協(xié)調(diào),給電網(wǎng)企業(yè)的管理提出了新的機遇和挑戰(zhàn)。針對供電所開展的績效管理研究還不是很普遍,相反國家電網(wǎng)公司層面的績效管理已經(jīng)經(jīng)歷了幾個階段,縣級供電公司作為供電所直接管理上級,已經(jīng)認(rèn)識到要以服務(wù)贏得電力市場,必須關(guān)注以此為前提的供電所績效管理優(yōu)化。本文以企業(yè)績效管理相關(guān)理論基礎(chǔ)為指導(dǎo),通過理論分析和實踐研究,結(jié)合上虞供電公司供電所績效管理體系的服務(wù)導(dǎo)向性,深入研究構(gòu)建和應(yīng)用情況。首先,介紹了供電所績效管理在國內(nèi)外的研究現(xiàn)狀,詳細(xì)闡述了國有企業(yè)和戰(zhàn)略目標(biāo)相關(guān)的績效管理理論。其次,結(jié)合供電所管理和績效管理現(xiàn)狀,診斷出上虞供電公司供電所績效管理的問題。再次,在上虞供電公司供電所戰(zhàn)略目標(biāo)和組織文化的基礎(chǔ)上,確立了供電所績效管理的服務(wù)導(dǎo)向,形成了績效管理體系構(gòu)建的思路。并以上虞供電公司供電所績效管理體系為研究實例,根據(jù)構(gòu)建模型,研究具體應(yīng)用的服務(wù)導(dǎo)向型績效管理體系指標(biāo)設(shè)計、指標(biāo)體系構(gòu)成、管理運作、組織體系建立、評價結(jié)果應(yīng)用等方面。最后,從供電所績效管理深化實施保障的公司文化、組織架構(gòu)和績效管理責(zé)任體系出發(fā),有效的促進供電所績效提升,從而推動組織戰(zhàn)略目標(biāo)的實現(xiàn)。
[Abstract]:With the deepening of the new round of electric power system reform, the market competition on the power sale side will be open and fierce constantly. As the front end of the external service of power grid enterprises, it is more urgent for the power supply station to improve its service ability. In such a situation, how to improve the external service capacity and internal service coordination of power supply stations through performance management, which brings new opportunities and challenges to the management of power grid enterprises. On the contrary, the performance management of the State Grid Company has gone through several stages, the county power supply company as the direct management superior of the power supply station, the research on performance management of the power supply station is not very common, on the contrary, the performance management of the State Grid Company has gone through several stages. It has been recognized that in order to win the electricity market by service, we must pay attention to the optimization of power supply station performance management. Under the guidance of relevant theories of enterprise performance management, through theoretical analysis and practical research, combined with the service-oriented performance management system of Shangyu Power supply Company, this paper studies the construction and application of the performance management system in Shangyu Power supply Company. Firstly, this paper introduces the research status of power supply station performance management at home and abroad, and elaborates the performance management theory related to state-owned enterprises and strategic objectives. Secondly, according to the current situation of power supply management and performance management, the performance management of Shangyu power supply company is diagnosed. Thirdly, on the basis of the strategic objectives and organizational culture of Shangyu power supply company, the service orientation of power supply station performance management is established and the train of thought of constructing performance management system is formed. Taking the performance management system of power supply station of Shangyu Power supply Company as an example, according to the construction model, the index design, index system constitution, management operation and organization system establishment of service-oriented performance management system are studied. Application of evaluation results. Finally, starting from the company culture, organizational structure and performance management responsibility system of power supply station performance management, it can effectively promote the performance improvement of power supply station and promote the realization of the strategic goal of the organization.
【學(xué)位授予單位】：華北電力大學(xué)(北京)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：F426.61;F272.92

【參考文獻】

相關(guān)期刊論文 前10條

1 胡文建;何敏儀;徐風(fēng)鈴;劉思敏;呂艷坤;;基層班組員工績效管理實施有效性評價研究[J];人力資源管理;2016年07期

2 張芳芳;;電力企業(yè)績效管理潛在的問題及對策[J];信息化建設(shè);2016年05期

3 劉祥龍;;基于平衡計分卡的國網(wǎng)集體企業(yè)績效管理體系研究[J];財會月刊;2016年10期

4 魏靜斯;;基于KPI的績效管理體系探析[J];經(jīng)營管理者;2016年05期

5 徐艷;;大數(shù)據(jù)時代企業(yè)人力資源績效管理創(chuàng)新[J];江西社會科學(xué);2016年02期

6 孫紅梅;;電力企業(yè)績效管理現(xiàn)狀及提升措施分析[J];中國高新技術(shù)企業(yè);2015年30期

7 楊娟;梁s，

本文編號：2419488