D公司H項目物流作業(yè)KPI模型優(yōu)化研究
發(fā)布時間：2018-08-05 09:18
【摘要】：KPI管理是高效、實用的企業(yè)管理工具,具有重點明確、要求量化、目標清晰、便于分析等優(yōu)點,被當前企業(yè)廣為認可與采用。D公司H項目為專業(yè)的第三方零備件物流服務作業(yè)項目(下簡稱H項目),在項目運行初期便設置了物流作業(yè)KPI,其考核結(jié)果是項目內(nèi)部管控及客戶對物流作業(yè)水平評判的重要依據(jù)。隨著項目開展與深入,項目運營的內(nèi)外部環(huán)境也隨之變化,導致一系列問題亟待解決。具體體現(xiàn)在:一是H項目的業(yè)務特點及物流作業(yè)要求有所變化,而物流作業(yè)KPI模型未作相應調(diào)整,KPI考核結(jié)果不夠客觀,二是運營成本如人員、庫租等持續(xù)上漲,三是與作業(yè)現(xiàn)狀不相符的KPI考核導致工作重心偏移,引起過度作業(yè),嚴重影響成本控制。以上問題解決的核心就是要降本增效。去年下旬,D公司也提出了降本增效經(jīng)營要求,而優(yōu)化KPI是實現(xiàn)降本增效的重要途徑。因此,為保證項目長期穩(wěn)定、健康運營、實現(xiàn)降本增效,對當前KPI模型優(yōu)化勢在必行。本文所做研究主要有如下內(nèi)容:通過文獻分析當前主流績效考核模型,確定繼續(xù)沿用當前KPI模型。采用流程分析法,梳理H項目業(yè)務現(xiàn)狀及物流作業(yè)流程,找出重點環(huán)節(jié)。運用現(xiàn)場調(diào)查法,對當前KPI模型進行優(yōu)化意向調(diào)查,充分收集優(yōu)化意見。對主要物流作業(yè)步驟進行物流作業(yè)效率測算分析,對其他擬改進點進行可行性分析,并結(jié)合H項目人員配置現(xiàn)狀對當前物流作業(yè)KPI模型進行可行性分析。提出優(yōu)化方案,使之更適合當前物流作業(yè)管理思路、更準確反映物流作業(yè)現(xiàn)狀,進而更有利于項目運營。本文做出的研究成果解決了如下問題:(1)研究并優(yōu)化了 H項目物流作業(yè)KPI模型。(2)優(yōu)化后的物流作業(yè)KPI模型可更客觀反饋項目作業(yè)水平,充分體現(xiàn)管理重點。(3)對現(xiàn)有人員結(jié)構提出優(yōu)化建議,最大程度利用現(xiàn)有資源,降低成本。(4)將當前物流作業(yè)KPI模型優(yōu)化為客戶KPI和內(nèi)部管理KPI兩版本結(jié)合的形式,既保證對客戶信息量恰當,又充分收集重要數(shù)據(jù),為內(nèi)部管理提供依據(jù)。(5)優(yōu)化后的物流作業(yè)KPI模型獲得客戶和內(nèi)部團隊認可,此次優(yōu)化獲得成功。
[Abstract]:KPI management is an efficient and practical tool for enterprise management. It has the advantages of clear emphasis, quantitative requirements, clear objectives, easy analysis and so on. It is widely recognized and adopted by the enterprise as the professional third party spare parts logistics service project (hereinafter referred to as "H project"), which is widely recognized and adopted by the enterprise. KPI has been set up in the early stage of the project operation, and the result of examination is the inside of the project. Management and control and customer evaluation of logistics level of the important basis. With the development and deepening of the project, the internal and external environment of the project operation also changes, leading to a series of problems to be solved. The details are as follows: first, the business characteristics of H project and the requirements of logistics operation have changed, while the KPI model of logistics operation has not been adjusted accordingly and the results of KPI assessment are not objective enough, and the operating costs, such as personnel and warehouse rent, continue to rise. Third, the KPI examination which does not accord with the present situation of the work results in the shift of the work center of gravity, which causes excessive work and seriously affects the cost control. The core of solving the above problem is to reduce the cost and increase efficiency. Last year, company D also put forward cost reduction and efficiency management requirements, and optimization of KPI is an important way to achieve cost reduction and efficiency. Therefore, it is imperative to optimize the current KPI model in order to ensure the long-term stability and healthy operation of the project. The main contents of this paper are as follows: through the literature analysis of the current mainstream performance appraisal model, it is determined to continue to use the current KPI model. Using the process analysis, combing the H project business status and logistics process, to find out the key links. Using the method of field investigation, the optimization intention of current KPI model is investigated, and the optimization opinions are collected. The efficiency of logistics operation is calculated and analyzed, the feasibility of other improvement points is analyzed, and the KPI model of logistics operation is analyzed according to the present situation of H project staffing. The optimization scheme is put forward to make it more suitable for the current logistics operation management and more accurately reflect the current situation of logistics operation, and then it is more conducive to the project operation. The research results of this paper have solved the following problems: (1) the KPI model of H project logistics is studied and optimized. (2) the optimized KPI model of logistics activity can give more objective feedback to project activity level. (3) to optimize the existing personnel structure, to maximize the use of existing resources, and to reduce costs. (4) to optimize the current logistics KPI model into a combination of customer KPI and internal management KPI. It not only guarantees the proper amount of customer information, but also collects important data to provide the basis for internal management. (5) the optimized logistics KPI model is approved by customers and internal teams, and the optimization is successful.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F252;F416.671
本文編號：2165337
[Abstract]:KPI management is an efficient and practical tool for enterprise management. It has the advantages of clear emphasis, quantitative requirements, clear objectives, easy analysis and so on. It is widely recognized and adopted by the enterprise as the professional third party spare parts logistics service project (hereinafter referred to as "H project"), which is widely recognized and adopted by the enterprise. KPI has been set up in the early stage of the project operation, and the result of examination is the inside of the project. Management and control and customer evaluation of logistics level of the important basis. With the development and deepening of the project, the internal and external environment of the project operation also changes, leading to a series of problems to be solved. The details are as follows: first, the business characteristics of H project and the requirements of logistics operation have changed, while the KPI model of logistics operation has not been adjusted accordingly and the results of KPI assessment are not objective enough, and the operating costs, such as personnel and warehouse rent, continue to rise. Third, the KPI examination which does not accord with the present situation of the work results in the shift of the work center of gravity, which causes excessive work and seriously affects the cost control. The core of solving the above problem is to reduce the cost and increase efficiency. Last year, company D also put forward cost reduction and efficiency management requirements, and optimization of KPI is an important way to achieve cost reduction and efficiency. Therefore, it is imperative to optimize the current KPI model in order to ensure the long-term stability and healthy operation of the project. The main contents of this paper are as follows: through the literature analysis of the current mainstream performance appraisal model, it is determined to continue to use the current KPI model. Using the process analysis, combing the H project business status and logistics process, to find out the key links. Using the method of field investigation, the optimization intention of current KPI model is investigated, and the optimization opinions are collected. The efficiency of logistics operation is calculated and analyzed, the feasibility of other improvement points is analyzed, and the KPI model of logistics operation is analyzed according to the present situation of H project staffing. The optimization scheme is put forward to make it more suitable for the current logistics operation management and more accurately reflect the current situation of logistics operation, and then it is more conducive to the project operation. The research results of this paper have solved the following problems: (1) the KPI model of H project logistics is studied and optimized. (2) the optimized KPI model of logistics activity can give more objective feedback to project activity level. (3) to optimize the existing personnel structure, to maximize the use of existing resources, and to reduce costs. (4) to optimize the current logistics KPI model into a combination of customer KPI and internal management KPI. It not only guarantees the proper amount of customer information, but also collects important data to provide the basis for internal management. (5) the optimized logistics KPI model is approved by customers and internal teams, and the optimization is successful.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F252;F416.671
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