【摘要】：金融業(yè)正逐步成為一個(gè)國(guó)家經(jīng)濟(jì)的命脈，商業(yè)銀行又在金融業(yè)中發(fā)揮著舉足輕重的作用，城市商業(yè)銀行作為商業(yè)銀行的一個(gè)組成部分，它的健康發(fā)展在一定程度上推動(dòng)著金融業(yè)的發(fā)展。近年來(lái)，，隨著利率市場(chǎng)化和互聯(lián)網(wǎng)金融的出現(xiàn)，各商業(yè)銀行的擴(kuò)張速度越來(lái)越快，同業(yè)競(jìng)爭(zhēng)日益激烈。城市商業(yè)銀行面臨嚴(yán)峻的競(jìng)爭(zhēng)環(huán)境，要在嚴(yán)峻的環(huán)境中得以生存和發(fā)展，就必須加強(qiáng)管理，不斷完善管理機(jī)制，改進(jìn)現(xiàn)有的只關(guān)注財(cái)務(wù)指標(biāo)的績(jī)效評(píng)價(jià)體系。原有的績(jī)效評(píng)價(jià)體系沒(méi)有考慮外部環(huán)境和自身戰(zhàn)略的需要，已經(jīng)不能適應(yīng)新形勢(shì)的要求。構(gòu)建一個(gè)科學(xué)合理的績(jī)效評(píng)價(jià)體系對(duì)于提升我國(guó)城市商業(yè)銀行的核心競(jìng)爭(zhēng)力已經(jīng)變得刻不容緩。作為一種綜合績(jī)效評(píng)價(jià)模式的平衡計(jì)分卡績(jī)效評(píng)價(jià)體系，不僅可以將企業(yè)的績(jī)效與戰(zhàn)略相聯(lián)系，還具有很強(qiáng)的可操縱性。 首先，本文提出現(xiàn)階段我國(guó)城市商業(yè)銀行的競(jìng)爭(zhēng)已經(jīng)不再是利潤(rùn)的競(jìng)爭(zhēng)，而是包括核心競(jìng)爭(zhēng)力在內(nèi)的全面競(jìng)爭(zhēng)。城市商業(yè)銀行建立一套合理、完整、高效的績(jī)效評(píng)價(jià)體系有助于提升城市商業(yè)銀行的核心競(jìng)爭(zhēng)力。本文旨在建立一套適合城市商業(yè)銀行發(fā)展的績(jī)效評(píng)價(jià)模式。其次，本文通過(guò)對(duì)國(guó)內(nèi)外商業(yè)銀行績(jī)效評(píng)價(jià)方法的比較分析，結(jié)合我國(guó)城市商業(yè)銀行的特點(diǎn)，明確了將平衡計(jì)分卡引入城市商業(yè)銀行績(jī)效評(píng)價(jià)體系的必要性。本文以A城市商業(yè)銀行為例，結(jié)合A城市商業(yè)銀行的實(shí)際情況，利用層次分析法建立了A城市商業(yè)銀行的平衡計(jì)分卡績(jī)效評(píng)價(jià)體系。該體系以A城市商業(yè)銀行的戰(zhàn)略目標(biāo)為出發(fā)點(diǎn)，將A城市商業(yè)銀行的戰(zhàn)略目標(biāo)層層分解到各個(gè)部門(mén)，各個(gè)職員。并對(duì)A城市商業(yè)銀行應(yīng)用該體系的情況進(jìn)行了綜合評(píng)價(jià)并提出A城市商業(yè)銀行要想獲取并保持競(jìng)爭(zhēng)力就要均衡發(fā)展。本文最后有針對(duì)性的提出基于A城市商業(yè)銀行的績(jī)效管理體系的保障措施。 平衡計(jì)分卡績(jī)效評(píng)價(jià)體系是一種高層次、信息全面、結(jié)論準(zhǔn)確的績(jī)效評(píng)價(jià)方法，對(duì)于促進(jìn)A城市商業(yè)銀行的健康發(fā)展具有一定的實(shí)際意義。
[Abstract]:The financial industry is gradually becoming the lifeblood of a country's economy, and commercial banks play an important role in the financial industry. Its healthy development to a certain extent promotes the development of the financial industry. In recent years, with the emergence of interest rate marketization and Internet finance, the expansion speed of commercial banks is becoming faster and faster. In order to survive and develop in the severe competition environment, the city commercial banks must strengthen management, improve the management mechanism, and improve the existing performance evaluation system which only pays attention to financial indicators. The original performance evaluation system has not considered the needs of external environment and its own strategy, and can not meet the requirements of the new situation. It is urgent to build a scientific and reasonable performance evaluation system to enhance the core competitiveness of urban commercial banks in China. As a comprehensive performance evaluation model, the balanced Scorecard performance evaluation system can not only link the performance of the enterprise with the strategy, but also have a strong maneuverability. Firstly, this paper points out that the competition of city commercial banks in our country is no longer the competition of profit, but the overall competition, including the core competence. Establishing a set of reasonable, complete and efficient performance evaluation system is helpful to enhance the core competitiveness of city commercial banks. The purpose of this paper is to establish a performance evaluation model suitable for the development of urban commercial banks. Secondly, through the comparative analysis of domestic and foreign commercial bank performance evaluation methods, combined with the characteristics of urban commercial banks in China, the necessity of introducing balanced scorecard into the performance evaluation system of urban commercial banks is made clear. This paper takes A city commercial bank as an example, combining with the actual situation of A city commercial bank, establishes the balanced scorecard performance evaluation system of A city commercial bank by using the analytic hierarchy process (AHP). This system takes the strategic goal of A city commercial bank as the starting point, and decomposes the strategic goal of A city commercial bank layer by layer into each department and every staff. The application of this system in A city commercial bank is evaluated and it is pointed out that A city commercial bank must develop in a balanced way if it wants to acquire and maintain the competitive power. Finally, this paper puts forward the safeguard measures of performance management system based on A city commercial bank. Balanced Scorecard performance evaluation system is a kind of high level, comprehensive information, conclusion the accurate performance evaluation method, to promote the healthy development of commercial banks in A city has certain practical significance.
【學(xué)位授予單位】：太原理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F832.33

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