發(fā)布時間：2018-09-05 10:31

【摘要】：近年來,隨著國內(nèi)經(jīng)濟飛速發(fā)展,國內(nèi)商業(yè)銀行經(jīng)過股份制改革后相繼上市,新的地方商業(yè)銀行的大量成立,國內(nèi)商業(yè)銀行的競爭日益激烈,導致銀行業(yè)的員工面臨著越來越多的工作壓力。壓力過重使員工身心俱疲,工作績效下降,負面情緒攀升,嚴重影響了企業(yè)的經(jīng)營效益和長效發(fā)展。 本文對國內(nèi)外壓力管理理論相關文獻進行了梳理,了解壓力的產(chǎn)生、來源、測量、結(jié)果及壓力管理的應對策略。通過結(jié)構(gòu)化調(diào)查問卷的形式,經(jīng)過數(shù)據(jù)分析,剖析XX銀行員工工作壓力的現(xiàn)狀,尋找產(chǎn)生工作壓力的源泉。調(diào)查研究發(fā)現(xiàn),該企業(yè)員工承受了過大的工作壓力,嚴重影響了員工的身心健康和工作績效,而企業(yè)現(xiàn)有的壓力應對和管理策略還遠遠不夠。 因此,根據(jù)調(diào)查結(jié)果和該企業(yè)的實際情況,借鑒壓力管理中的三因素管理策略理論,制定了針對環(huán)境因素、組織因素、個人因素的壓力應對策略。經(jīng)過與XX銀行人力資源管理部和相關管理層溝通,在企業(yè)進行了嘗試,通過四個月的實踐檢驗效果明顯。 本文不僅通過對XXX銀行員工工作壓力現(xiàn)狀進行調(diào)查分析,為建立壓力應對管理策略提供了基礎,還在該企業(yè)的實際嘗試中進行了檢驗,實踐證明這些壓力應對策略確實是有效的,對企業(yè)和員工都帶來了不小的收益。 本文的結(jié)論提出了針對XX銀行員工工作壓力管理的應對策略,緩解和疏導了員工的工作壓力,提高了員工工作的幸福感和企業(yè)認同感,為XX銀行的人力資源管理工作帶來一定的參考價值。
[Abstract]:In recent years, with the rapid development of domestic economy, domestic commercial banks have been listed one after another after joint-stock system reform, a large number of new local commercial banks have been established, the competition of domestic commercial banks is becoming increasingly fierce. As a result, employees in the banking industry are under increasing pressure to work. The excessive pressure makes the employees tired, the work performance drops, the negative emotion climbs, which seriously affects the management benefit and the long-term effective development of the enterprise. In this paper, the relevant literatures of pressure management theory at home and abroad are reviewed to understand the generation, source, measurement, results and coping strategies of pressure management. Through the form of structured questionnaire and the analysis of data, this paper analyzes the present situation of XX bank employees' working stress, and finds out the source of the work pressure. The investigation and research found that the employees of the enterprise suffered too much work pressure, which seriously affected the employees' physical and mental health and job performance, but the existing coping and management strategies of the enterprise were far from enough. Therefore, according to the investigation results and the actual situation of the enterprise, using the theory of three-factor management strategy in the pressure management, the paper formulates the stress coping strategies aiming at the environmental factors, organizational factors and individual factors. Through the communication with the Human Resources Management Department of XX Bank and the related management, we have made a try in the enterprise, and the effect is obvious through four months' practice. This paper not only through the investigation and analysis of the current situation of XXX bank staff stress, provides the basis for the establishment of stress management strategy, but also in the actual attempt of the enterprise to carry out the test. Practice has proved that these stress-coping strategies are really effective and bring not small benefits to enterprises and employees. The conclusion of this paper puts forward the coping strategies for XX bank employees' work stress management, which alleviates and relaxes the employees' work pressure, and improves the employees' work happiness and enterprise identity. It will bring some reference value to the human resource management of XX bank.
【學位授予單位】：蘭州大學
【學位級別】：碩士
【學位授予年份】：2012
【分類號】：F272.92;F832.2

【共引文獻】

相關會議論文 前2條

1 樊媛;李柳燕;;煙草行業(yè)基層員工職業(yè)壓力管理初探[A];浙江煙草（2012年第3期總第122期）[C];2012年

2 孫麗琴;楊紅艷;趙二白;柳先桃;;傳染病房護士的心理壓力及應對策略[A];科技創(chuàng)新與經(jīng)濟結(jié)構(gòu)調(diào)整——第七屆內(nèi)蒙古自治區(qū)自然科學學術(shù)年會優(yōu)秀論文集[C];2012年

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本文編號：2224000