【摘要】： 藍(lán)途網(wǎng)絡(luò)是上海中纖紡織科技發(fā)展有限公司的一個(gè)分支機(jī)構(gòu),其業(yè)務(wù)主要涉及油氣、化工、塑料、橡膠信息、咨詢和會(huì)展業(yè)務(wù)等六大部分。尤其是信息資訊業(yè)務(wù)的發(fā)展逐步增加,公司出現(xiàn)的現(xiàn)實(shí)和潛在客戶數(shù)量巨增。信息技術(shù)在資訊行業(yè)的迅速應(yīng)用,各類資訊系統(tǒng)不斷涌現(xiàn),系統(tǒng)的模式不盡相同,資訊系統(tǒng)的客戶管理系統(tǒng)也不盡相同,本文根據(jù)藍(lán)圖網(wǎng)絡(luò)的業(yè)務(wù)模式和運(yùn)營(yíng)模式,結(jié)合藍(lán)途網(wǎng)絡(luò)資訊實(shí)際需求,開發(fā)了一套綜合性的資訊信息客戶管理系統(tǒng),該系統(tǒng)對(duì)于藍(lán)圖網(wǎng)絡(luò)的資訊業(yè)務(wù)客戶的管理具有重要的意義。 本文在軟件技術(shù)上利用各種建模工具對(duì)系統(tǒng)的需求進(jìn)行用例分析,設(shè)計(jì)階段用功能框架圖劃分系統(tǒng)的功能,用活動(dòng)圖和時(shí)序圖等描述了程序的流程性設(shè)計(jì),使用類圖描述了類之間的關(guān)系、定義了類中的方法。技術(shù)上著重分析了Spring在本系統(tǒng)中對(duì)java對(duì)象的管理和對(duì)事物的控制,實(shí)現(xiàn)中描述了本系統(tǒng)一套業(yè)務(wù)邏輯基于SSH框架的實(shí)現(xiàn)過程并對(duì)系統(tǒng)實(shí)現(xiàn)中使用的存儲(chǔ)過程、session監(jiān)聽、短信發(fā)送等關(guān)鍵技術(shù)做了詳細(xì)描述。 本系統(tǒng)的開發(fā)實(shí)現(xiàn)了信息資訊客戶信息的管理、專區(qū)與產(chǎn)品權(quán)限設(shè)置(產(chǎn)品與報(bào)告權(quán)限)、進(jìn)出口權(quán)限設(shè)置,設(shè)置瀏覽權(quán)限起止日期,實(shí)現(xiàn)了客服回訪記錄的跟蹤管理,實(shí)現(xiàn)了客戶交費(fèi)信息的管理、到期客戶提醒,發(fā)送提示短信、賬戶歸并、客戶瀏覽與消費(fèi)記錄的查詢等功能,提供給客服人員方便快捷的管理客戶的方式,提高了工作效率,系統(tǒng)實(shí)現(xiàn)了會(huì)員注冊(cè)統(tǒng)計(jì)、瀏覽消費(fèi)統(tǒng)計(jì)、登陸情況統(tǒng)計(jì)、客服人員考核等功能,為領(lǐng)導(dǎo)統(tǒng)籌掌握系統(tǒng)的客戶注冊(cè)消費(fèi)情況提供了方便,也為領(lǐng)導(dǎo)考核客服人員提供了方便,節(jié)省了行政管理成本。 本文在系統(tǒng)客戶數(shù)據(jù)統(tǒng)計(jì)功能中采用了存儲(chǔ)過程技術(shù)、在客戶登錄和注銷時(shí)候等采用了SESSION監(jiān)聽技術(shù),以及在短信發(fā)功能上采用了利用注冊(cè)的短信通道發(fā)送等關(guān)鍵技術(shù)。
[Abstract]:Lantu Network is a branch of Shanghai Zhongxian Textile Technology Development Co., Ltd. Its business is mainly related to oil and gas, chemical industry, plastics, rubber information, consulting and exhibition business. In particular, the development of information and information business is gradually increasing, and the number of actual and potential customers is increasing dramatically. With the rapid application of information technology in the information industry, all kinds of information systems are emerging constantly, the system models are not the same, and the customer management systems of the information systems are not the same. In this paper, according to the business model and operation mode of the blueprint network, In this paper, a comprehensive information customer management system is developed, which is of great significance to the management of information business customers in Blueprint network. In this paper, we use various modeling tools to analyze the requirement of the system. In the design stage, we use the function frame diagram to divide the function of the system, and use the activity diagram and sequence diagram to describe the process design of the program. The class diagram is used to describe the relationship between classes and the methods in the class are defined. In this paper, the management of java objects and the control of things by Spring in the system are emphatically analyzed. In the implementation, a set of business logic based on SSH framework is described, and the stored procedures used in the system implementation, session monitor, are described. Short message sending and other key technologies are described in detail. The development of this system realizes the management of information customer information, special area and product permission setting (product and report authority), import and export authority setting, setting the date of browsing permission, and realizing the tracking management of customer service return visit record. Realizing the functions of customer fee information management, expiration customer reminder, sending prompt SMS, account merging, customer browsing and consumer record query, etc., it provides a convenient and quick way to manage customers to customer service personnel, and improves the working efficiency. The system realizes the functions of member registration statistics, browsing consumption statistics, landing statistics, customer service personnel examination and so on. It provides convenience for leaders to master the customer registration and consumption situation of the system as a whole, and also provides convenience for leaders to assess customer service personnel. The cost of administration is saved. In this paper, the stored procedure technology is used in the system customer data statistic function, the SESSION monitoring technology is used when the customer logs in and logout, and the key technologies such as using the registered short message channel to send the short message are used in the short message sending function.
【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2010
【分類號(hào)】：TP311.52

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本文編號(hào)：2350913