【摘要】：隨著全球信息時代的到來，企業(yè)之間的競爭不僅僅停留在產(chǎn)品、服務等供應鏈環(huán)節(jié)，，更延伸至信息化程度之間的競爭。信息化建設不僅承擔著對企業(yè)業(yè)務運作的支撐作用，更體現(xiàn)在降低運營成本，提高企業(yè)競爭力等方面。而企業(yè)信息化的一個重點，便是評估信息技術與企業(yè)業(yè)務之間的匹配，這也是當前信息系統(tǒng)研究領域的一個熱點，對企業(yè)提高IS/IT的成功應用，提高投資有效性具有重要意義。 本文試圖從戰(zhàn)略匹配和戰(zhàn)術匹配兩個層次對匹配評價進行深入研究，而戰(zhàn)術匹配又包括結構匹配、流程匹配和職能匹配這三個維度�；谶@四個維度，本文建立了企業(yè)IT-業(yè)務匹配評價指標體系，結合決策實驗室法和模糊綜合評價法構建了決策實驗模糊綜合評價法，對IT-業(yè)務匹配度問題進行有效評價。 首先，本文第一章闡述了IT-業(yè)務匹配度評價的研究背景與意義。第二章對國內外IT-業(yè)務匹配度評價的相關研究進行了文獻回顧，主要闡述了影響IT-業(yè)務匹配度的因素。 其次，本文第三章界定了IT-業(yè)務匹配的概念，在前人研究的基礎之上構建了企業(yè)IT-業(yè)務匹配度評價指標體系，從戰(zhàn)略匹配、流程匹配、結構匹配和職能匹配四個維度來測量企業(yè)IT-業(yè)務匹配度。對初始指標體系進行了修正，以確保指標體系具有較好的內部一致性，得到最終的評價指標體系。在評價指標體系的基礎上，本文創(chuàng)新性的結合了決策實驗室法和模糊綜合評價法，構建了DEMATEL-FuzzyLogic評價方法，首次將其應用于企業(yè)IT-業(yè)務匹配的評價，對指導企業(yè)有效評價IT-業(yè)務匹配度有理論和實踐意義。 再次，本文的第四章對指標體系進行了權重的計算和分析，根據(jù)專家的意見，根據(jù)DEMATEL方法計算一級指標和二級指標的權重。最后，論文第五章為案例研究，將企業(yè)IT-業(yè)務匹配度評價指標體系及評價方法應用到RL電梯（中國）有限公司，驗證了指標體系及評價方法的科學性和有效性，為企業(yè)IT-業(yè)務匹配度評價指標體系及評價方法的推廣應用奠定了基礎。
[Abstract]:With the arrival of the global information age, the competition among enterprises is not only in the supply chain, such as products, services, but also extends to the competition between the degree of information. Information construction not only plays a supporting role to the business operation, but also reduces the operation cost and improves the competitiveness of the enterprise. One of the key points of enterprise informatization is to evaluate the match between information technology and enterprise business, which is also a hot spot in the field of information system research. It can improve the successful application of IS/IT to enterprises. Improving the effectiveness of investment is of great significance. This paper attempts to study the matching evaluation from the two levels of strategic matching and tactical matching, and tactical matching includes three dimensions: structural matching, process matching and functional matching. Based on these four dimensions, this paper establishes the evaluation index system of enterprise IT- business matching, combines the decision laboratory method and fuzzy comprehensive evaluation method to construct the fuzzy comprehensive evaluation method of decision-making experiment, and evaluates the problem of matching degree of IT- business effectively. Firstly, the research background and significance of IT- service matching evaluation are described in the first chapter. The second chapter reviews the relevant research on the evaluation of IT- traffic matching degree at home and abroad, and mainly expounds the factors that affect the IT- traffic matching degree. Secondly, the third chapter defines the concept of IT- business matching, constructs the evaluation index system of enterprise IT- business matching degree based on the previous research, from strategic matching, process matching, Structure matching and function matching are four dimensions to measure the matching degree of enterprise IT- business. The initial index system is modified to ensure the internal consistency of the index system and the final evaluation index system is obtained. On the basis of the evaluation index system, this paper innovatively combines the decision-making laboratory method with the fuzzy comprehensive evaluation method, constructs the DEMATEL-FuzzyLogic evaluation method, and applies it to the evaluation of enterprise IT- business matching for the first time. It has theoretical and practical significance for guiding enterprises to evaluate IT- business matching degree effectively. Thirdly, in the fourth chapter, the weight of the index system is calculated and analyzed. According to the opinion of the experts, the weight of the first-order index and the second-class index are calculated according to the DEMATEL method. Finally, the fifth chapter is a case study. The evaluation index system and evaluation method of IT- business matching degree are applied to RL Elevator (China) Co., Ltd., which verifies the scientific nature and validity of the index system and evaluation method. It lays a foundation for the popularization and application of IT- business matching evaluation index system and evaluation method.
【學位授予單位】：華南理工大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：F270.7;F426.4

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