【摘要】：在供應(yīng)鏈管理環(huán)境下，企業(yè)致力于提高自己的核心競爭力，同時(shí)最大程度滿足客戶需求，即實(shí)現(xiàn)更好的質(zhì)量、更大的柔性、更多的選擇、更高的價(jià)值和更低的價(jià)格。企業(yè)通常選擇合適的第三方物流服務(wù)供應(yīng)商作為合作伙伴，并建立穩(wěn)定的契約合作關(guān)系，以減少資源消耗，為企業(yè)帶來較好的經(jīng)濟(jì)效益。第三方物流服務(wù)供應(yīng)商作為上游企業(yè)和下游客戶的銜接，對于實(shí)現(xiàn)供應(yīng)鏈的物流、信息流和資金流的暢通無阻，起著舉足輕重的作用。因此，對供應(yīng)商進(jìn)行合理的選擇與評價(jià)成為建立合作共贏型的供應(yīng)商關(guān)系的基礎(chǔ)，也是食品冷鏈行業(yè)選擇第三方物流服務(wù)供應(yīng)商必須解決的重要問題。 本文在對第三方物流理論、服務(wù)供應(yīng)鏈理論進(jìn)行闡述的基礎(chǔ)上，針對食品冷鏈的發(fā)展現(xiàn)狀，為克服第三方物流服務(wù)供應(yīng)商選擇過程中的不確定性和個人主觀色彩，避免專家評價(jià)的彈性缺乏，提出基于模糊理論和質(zhì)量工程展開相結(jié)合的第三方物流服務(wù)供應(yīng)商選擇評價(jià)方法�；诘谌轿锪鞴⿷�(yīng)商選擇過程中運(yùn)用的質(zhì)量屋內(nèi)所涉及的服務(wù)質(zhì)量因子和能力因子，結(jié)合食品冷鏈物流這樣一種特殊行業(yè)，描述適合冷鏈物流行業(yè)的客戶需求即服務(wù)質(zhì)量因子，應(yīng)用質(zhì)量功能展開方法的核心——質(zhì)量屋，將客戶所需要的物流服務(wù)內(nèi)容融合到選擇合適的第三方物流服務(wù)供應(yīng)商選擇指標(biāo)體系中。通過構(gòu)建二維視角的指標(biāo)體系，在質(zhì)量屋內(nèi)各個模塊賦予每個變量的運(yùn)算法則，通過模糊理論與質(zhì)量功能展開方法的融合對供應(yīng)商的能力表現(xiàn)進(jìn)行排序，，進(jìn)而實(shí)現(xiàn)第三方物流服務(wù)供應(yīng)商的選擇與評價(jià)。運(yùn)用質(zhì)量屋方法，有利于企業(yè)決策者能夠科學(xué)選擇的第三方物流服務(wù)供應(yīng)商。最后通過案列分析，說明方法的科學(xué)性與可行性。
[Abstract]:In the supply chain management environment, enterprises are committed to improve their core competitiveness, while maximizing the satisfaction of customer needs, that is, to achieve better quality, greater flexibility, more choices, higher value and lower prices. Enterprises usually choose suitable third-party logistics service providers as partners and establish stable contractual cooperation relationship to reduce resource consumption and bring better economic benefits for enterprises. As a link between upstream enterprises and downstream customers, third-party logistics service providers play an important role in realizing the smooth flow of logistics, information flow and capital flow in supply chain. Therefore, the reasonable selection and evaluation of suppliers is the basis of establishing a win-win relationship between suppliers, which is also an important problem for food cold-chain industry to select third-party logistics service providers. On the basis of expounding the third party logistics theory and service supply chain theory, in order to overcome the uncertainty and individual subjective color in the selection process of the third party logistics service supplier, this paper aims at the development of food cold chain. To avoid the lack of flexibility in expert evaluation, a method of selecting and evaluating third-party logistics service providers based on fuzzy theory and quality engineering development is proposed. Based on the service quality factors and capability factors involved in the quality house used in the selection process of third-party logistics suppliers, combined with a special industry such as food cold chain logistics, Describe the customer demand of cold-chain logistics industry, that is, the service quality factor, and apply the quality function expansion method to the core of the quality room. The logistics service content needed by the customer is integrated into the selection index system of the suitable third party logistics service provider. By constructing the index system of two-dimensional view, each module in the quality house endows each variable with the algorithm, and sorts the ability performance of the supplier through the fusion of the fuzzy theory and the quality function expansion method. And then realize the third party logistics service supplier selection and evaluation. The application of quality room method is beneficial to the third party logistics service providers which can be selected scientifically by decision makers. Finally, through case analysis, the scientific and feasibility of the method is explained.
【學(xué)位授予單位】：南京航空航天大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F274

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