【摘要】：進(jìn)入21世紀(jì)后,各個行業(yè)競爭都日益激烈,消費(fèi)者的需求已不僅僅限于有形產(chǎn)品,而對售后服務(wù)提出了更多的要求,企業(yè)逐漸將競爭的焦點(diǎn)轉(zhuǎn)到售后服務(wù)上來。企業(yè)為了滿足客戶不斷提高的期望,不斷迎合客戶變化的需求,勢必會導(dǎo)致大量庫存。在現(xiàn)代企業(yè)管理中,庫存管理已成為一個越來越重要的管理環(huán)節(jié),優(yōu)秀的庫存管理可以幫助企業(yè)降低成本、維持高水平的客戶滿意度、增強(qiáng)企業(yè)的競爭力并提高盈利能力。本文針對FC公司售后服務(wù)回收物料庫存管理展開了研究,主要解決了導(dǎo)致回收物料庫存過高的兩個問題：客戶需求變化較快和不良回收物料維修周期過長。論文通過對FC公司售后服務(wù)回收物料的庫存管理的優(yōu)化,有效降低了公司庫存管理成本,保證客戶服務(wù)水平,提升企業(yè)利潤。論文在對FC公司售后服務(wù)回收物料庫存存在的問題進(jìn)行詳細(xì)分析的基礎(chǔ)上,引入基于時(shí)間序列的需求預(yù)測方法對客戶需求進(jìn)行預(yù)測,并在需求預(yù)測改善的基礎(chǔ)上,采用多種庫存管理策略應(yīng)用到回收物料的庫存管理中來。同時(shí),論文運(yùn)用供應(yīng)鏈環(huán)境下的庫存管理理論,在FC公司推行了供應(yīng)商庫存管理方法。通過售后服務(wù)回收物料庫存優(yōu)化方案的實(shí)施,FC公司庫存管理的三大指標(biāo)(庫存周轉(zhuǎn)天數(shù)、呆滯庫存比例、不良庫存比例)均有20%的提升,有效提升了庫存管理水平,大幅度降低了庫存成本。論文研究提出的需求預(yù)測方法和供應(yīng)商庫存管理方案,對解決具有季節(jié)性需求的企業(yè)需求預(yù)測和庫存管理問題,具有一定的指導(dǎo)和借鑒意義。
[Abstract]:After entering the 21st century, competition in various industries is becoming increasingly fierce. Consumer demand is not limited to tangible products, but more requirements have been put forward for after-sales service. Enterprises gradually shift the focus of competition to after-sales service. In order to meet the increasing expectations of customers and meet the changing needs of customers, enterprises will inevitably lead to a large amount of inventory. In modern enterprise management, inventory management has become an increasingly important part of management, excellent inventory management can help enterprises reduce costs, maintain a high level of customer satisfaction, enhance the competitiveness of enterprises and improve profitability. In this paper, the inventory management of after-sales service recycled materials in FC Company is studied, which mainly solves the two problems that lead to the excessive inventory of recovered materials: the rapid change of customer demand and the long maintenance period of bad recovered materials. By optimizing the inventory management of after-sales service materials recovered by FC Company, the paper effectively reduces the cost of inventory management, ensures the level of customer service, and promotes the profits of enterprises. Based on the detailed analysis of the problems existing in the after-sales service of FC Company, this paper introduces the time series based demand forecasting method to forecast the customer demand, and improves the demand forecast. A variety of inventory management strategies are applied to the inventory management of recycled materials. At the same time, the paper applies the theory of inventory management in supply chain environment to implement the method of supplier inventory management in FC Company. Through the implementation of after-sales service material inventory optimization program, FC company inventory management of the three indicators (inventory turnover days, stagnant inventory ratio, bad inventory ratio) have 20% promotion, effectively improve the level of inventory management, Greatly reduced inventory costs. The method of demand forecasting and supplier inventory management are studied in this paper, which can be used as guidance and reference for solving the problem of enterprise demand forecasting and inventory management with seasonal demand.
【學(xué)位授予單位】：廈門大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F274

【參考文獻(xiàn)】

相關(guān)期刊論文 前10條

1 閔杰;周永務(wù);;庫存水平影響需求變化的供應(yīng)鏈協(xié)調(diào)[J];復(fù)旦學(xué)報(bào)(自然科學(xué)版);2007年04期

2 孫士雅,羅兵,于會強(qiáng);部分短缺量拖后的非瞬時(shí)補(bǔ)貨的EOQ模型[J];重慶大學(xué)學(xué)報(bào)(自然科學(xué)版);2002年01期

3 葉偉龍;李青;;ABC庫存分類的多準(zhǔn)則優(yōu)化方法[J];遼寧工程技術(shù)大學(xué)學(xué)報(bào)(自然科學(xué)版);2008年05期

4 黃衛(wèi)來,張子剛,劉運(yùn)哲;產(chǎn)量柔性下的最優(yōu)生產(chǎn)批量和原材料訂購決策模型[J];系統(tǒng)工程;1998年01期

5 黃毅;;零庫存及其解決方法[J];廣西大學(xué)學(xué)報(bào)(哲學(xué)社會科學(xué)版);2008年02期

6 劉軍;黃由衡;;電子產(chǎn)品安全庫存水平的分析及預(yù)測[J];物流技術(shù);2008年02期

7 王錫莉;;ABC分類法在企業(yè)庫存管理中的應(yīng)用研究[J];現(xiàn)代商貿(mào)工業(yè);2009年05期

8 王海霞,湯文成,鐘秉林;零部件最優(yōu)庫存量控制的研究[J];系統(tǒng)工程學(xué)報(bào);2000年03期

9 周永務(wù);關(guān)于容量可變制造系統(tǒng)的最優(yōu)生產(chǎn)策略[J];系統(tǒng)工程理論與實(shí)踐;1998年06期

10 李昆;;高效物料管理實(shí)現(xiàn)增值[J];中國印刷物資商情;2006年08期

，

本文編號：2184028