本文選題：服務(wù)供應(yīng)鏈　切入點(diǎn)：服務(wù)集成商　出處：《中北大學(xué)》2014年碩士論文　論文類(lèi)型：學(xué)位論文

【摘要】：服務(wù)外包的不斷成熟和大型服務(wù)企業(yè)的不斷出現(xiàn)，服務(wù)企業(yè)之間開(kāi)始進(jìn)行緊密合作，形成了以服務(wù)集成商為核心的企業(yè)鏈條。同時(shí)，服務(wù)業(yè)的迅猛發(fā)展以及當(dāng)代經(jīng)濟(jì)的服務(wù)化也增加了市場(chǎng)環(huán)境的開(kāi)放性和復(fù)雜性，塑造企業(yè)的競(jìng)爭(zhēng)力成為戰(zhàn)略管理的主要任務(wù)。而服務(wù)供應(yīng)鏈?zhǔn)且苑⻊?wù)為導(dǎo)向的集成供應(yīng)鏈，是服務(wù)集成商系統(tǒng)運(yùn)作和協(xié)同發(fā)展的重要載體，因此，在服務(wù)供應(yīng)鏈視角下研究服務(wù)集成商對(duì)其提升競(jìng)爭(zhēng)力、獲取持續(xù)競(jìng)爭(zhēng)優(yōu)勢(shì)具有重大的理論意義和現(xiàn)實(shí)意義。 理論界目前對(duì)服務(wù)供應(yīng)鏈的研究仍處在探索階段，，并沒(méi)有形成服務(wù)供應(yīng)鏈中服務(wù)集成商競(jìng)爭(zhēng)力及其影響因素的相關(guān)研究成果。實(shí)踐中也存在一些現(xiàn)象和問(wèn)題：為何顧客的需求逐漸轉(zhuǎn)向服務(wù)集成商，而不再選擇地域局限、功能單一的服務(wù)提供商？服務(wù)集成商是通過(guò)哪些途徑提升自身競(jìng)爭(zhēng)力的？服務(wù)集成商有哪些競(jìng)爭(zhēng)優(yōu)勢(shì)？基于服務(wù)供應(yīng)鏈視角，結(jié)合產(chǎn)品供應(yīng)鏈理論、競(jìng)爭(zhēng)理論和服務(wù)創(chuàng)新理論，對(duì)服務(wù)集成商競(jìng)爭(zhēng)力的內(nèi)涵及形成機(jī)理進(jìn)行了分析，進(jìn)而構(gòu)建其概念模型并通過(guò)問(wèn)卷調(diào)查獲取和整理數(shù)據(jù)加以結(jié)構(gòu)方程實(shí)證分析，以豐富服務(wù)供應(yīng)鏈競(jìng)爭(zhēng)力理論，解釋和解決服務(wù)供應(yīng)鏈競(jìng)爭(zhēng)現(xiàn)象和問(wèn)題。 實(shí)證研究結(jié)果發(fā)現(xiàn)，服務(wù)集成商協(xié)同力與競(jìng)爭(zhēng)力之間呈現(xiàn)正相關(guān)關(guān)系，服務(wù)集成商整合力及組織力和競(jìng)爭(zhēng)力之間呈現(xiàn)正相關(guān)關(guān)系。同時(shí)，服務(wù)集成商創(chuàng)新力與競(jìng)爭(zhēng)力、協(xié)同力與整合力、整合力與組織力之間均具有顯著正向關(guān)系。雖然服務(wù)集成商創(chuàng)新力在服務(wù)集成商協(xié)同力與競(jìng)爭(zhēng)力之間中介作用較弱，但在服務(wù)集成商整合力以及組織力和競(jìng)爭(zhēng)力之間中介作用較強(qiáng)。低成本競(jìng)爭(zhēng)優(yōu)勢(shì)正向調(diào)節(jié)服務(wù)集成商協(xié)同力與競(jìng)爭(zhēng)力之間的關(guān)系，高服務(wù)差異化競(jìng)爭(zhēng)優(yōu)勢(shì)正向調(diào)節(jié)服務(wù)集成商組織力與創(chuàng)新力之間的關(guān)系。 最后，提出服務(wù)集成商競(jìng)爭(zhēng)力培育機(jī)制和合理化建議：加強(qiáng)服務(wù)供應(yīng)鏈管理，重視和培育服務(wù)供應(yīng)鏈競(jìng)爭(zhēng)力；提升服務(wù)創(chuàng)新能力，構(gòu)建服務(wù)集成商競(jìng)爭(zhēng)力有效途徑；實(shí)施低成本和高服務(wù)差異化戰(zhàn)略，培育服務(wù)集成商競(jìng)爭(zhēng)優(yōu)勢(shì)。以幫助服務(wù)集成商合理而有效的改善競(jìng)爭(zhēng)現(xiàn)狀、構(gòu)建服務(wù)集成商競(jìng)爭(zhēng)機(jī)制、實(shí)現(xiàn)服務(wù)供應(yīng)鏈整體競(jìng)爭(zhēng)優(yōu)勢(shì)和經(jīng)營(yíng)績(jī)效。
[Abstract]:With the continuous maturity of service outsourcing and the emergence of large service enterprises, service enterprises begin to cooperate closely and form a chain of enterprises with service integrators as the core. The rapid development of service industry and the service of contemporary economy also increase the openness and complexity of the market environment. Shaping the competitiveness of enterprises becomes the main task of strategic management, and the service supply chain is a service-oriented integrated supply chain. It is an important carrier of service integrator system operation and collaborative development. Therefore, it is of great theoretical and practical significance to study service integrator to enhance its competitiveness and obtain sustainable competitive advantage from the perspective of service supply chain. The research on service supply chain is still in the exploratory stage. There are some phenomena and problems in practice: why the customer's demand gradually turns to the service integrator, instead of choosing the geographical limitation, and there are no related research results on the competitiveness of service integrator and its influencing factors in the service supply chain. A single service provider? How do service integrators improve their competitiveness? What are the competitive advantages of service integrators? Based on the view of service supply chain, combined with product supply chain theory, competition theory and service innovation theory, this paper analyzes the connotation and formation mechanism of service integrator's competitiveness. Then the conceptual model is constructed and the data are collected and collated by questionnaire to make empirical analysis of structural equations to enrich the theory of service supply chain competitiveness and to explain and solve the competition phenomena and problems of service supply chain. The empirical results show that there is a positive correlation between service integrator synergy and competitiveness, a positive correlation between service integrator integration and organization and competitiveness, and a positive correlation between service integrator innovation and competitiveness. There is a significant positive relationship between synergy and integration, integration and organization, although the innovation ability of service integrator has a weak intermediary effect between service integrator synergy and competitiveness. But the integration ability of service integrator and the intermediary function between organization and competitiveness are strong. Low cost competitive advantage positively adjusts the relationship between service integrator synergy and competitiveness. The competitive advantage of high service differentiation positively regulates the relationship between organization and innovation of service integrators. Finally, the paper puts forward the cultivation mechanism and rational suggestions of service integrator competitiveness: strengthening service supply chain management, emphasizing and cultivating service supply chain competitiveness, enhancing service innovation ability, constructing effective way of service integrator competitiveness; Implement the strategy of low cost and high service differentiation, cultivate the competitive advantage of service integrator, help the service integrator to improve the competition situation reasonably and effectively, and construct the competition mechanism of service integrator. Realize the overall competitive advantage and management performance of service supply chain.
【學(xué)位授予單位】：中北大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類(lèi)號(hào)】：F272;F274

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