【摘要】：目的為了把滿足"用戶真正需求"的用戶體驗(yàn)切實(shí)可行地落實(shí)到產(chǎn)品操作以及服務(wù)流程中去,尋求銀行環(huán)境、VTM(可視柜臺)機(jī)器、用戶體驗(yàn)之間的關(guān)系,以此總結(jié)出VTM系統(tǒng)體驗(yàn)設(shè)計的原則。方法通過實(shí)地考察和角色扮演結(jié)合場景可視化技術(shù),處理生成在同一新型銀行網(wǎng)點(diǎn)下不同用戶需求的歷程圖。結(jié)論場景可視化能夠充分反映用戶的真實(shí)需求,并且能夠?qū)⒕W(wǎng)點(diǎn)用戶活動與網(wǎng)點(diǎn)環(huán)境相結(jié)合,從而提出更加適宜的VTM用戶體驗(yàn)設(shè)計原則,最終為用戶打造一個優(yōu)化、高效、互聯(lián)、整合、友善、安全的VTM系統(tǒng),為用戶提供更為友好的業(yè)務(wù)辦理體驗(yàn)。
[Abstract]:Objective in order to implement the user experience that meets the "real needs of the user" into the product operation and service flow practically, and to seek the relationship between the machine and the user experience in the banking environment, VTM (visual counter. Based on this, the principle of experience design of VTM system is summarized. Methods scene visualization technology was combined with on-the-spot investigation and role-playing to process and generate a calendar map of different user requirements under the same new bank site. Conclusion scene visualization can fully reflect the real needs of users, and can combine dot user activities with dot environment, thus putting forward a more appropriate design principle of VTM user experience, and finally creating an optimization and high efficiency for users. Connected, integrated, friendly, secure VTM system to provide a more user-friendly business experience.
【作者單位】： 華南理工大學(xué);上海藝土界面設(shè)計有限公司;
【分類號】：TB47
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本文編號：2463714