本文選題：服務(wù)質(zhì)量維度 + 服務(wù)類應(yīng)用��； 參考：《包裝工程》2017年24期

【摘要】：目的探索提供良好服務(wù)質(zhì)量的移動(dòng)快遞應(yīng)用設(shè)計(jì)方法。方法以服務(wù)質(zhì)量維度理論為基礎(chǔ),結(jié)合移動(dòng)快遞應(yīng)用功能點(diǎn)分析,提出新型快遞服務(wù)系統(tǒng)下移動(dòng)快遞應(yīng)用的服務(wù)質(zhì)量維度。依據(jù)移動(dòng)快遞應(yīng)用的服務(wù)維度,結(jié)合國內(nèi)外案例,總結(jié)移動(dòng)快遞應(yīng)用的設(shè)計(jì)要點(diǎn)。結(jié)論移動(dòng)快遞應(yīng)用作為服務(wù)類應(yīng)用,可從信息性、移情性、可靠性、保證性、響應(yīng)性這5個(gè)維度,提高移動(dòng)快遞應(yīng)用的信息傳遞效能,強(qiáng)化應(yīng)用交互與視覺的品牌感知,同時(shí)滿足用戶的功能與情感需求,積極響應(yīng)用戶操作及問題反饋,為其提供可預(yù)知且有效的功能服務(wù)。
[Abstract]:Objective to explore the design method of mobile express application with good service quality. Methods based on the theory of quality of service and the analysis of the function points of mobile express application, the dimension of service quality of mobile express application under the new delivery service system was put forward. According to the service dimension of mobile express application, combined with domestic and foreign cases, summarizes the design points of mobile express application. Conclusion as a service application, mobile express application can improve the efficiency of information transmission and enhance the brand perception of application interaction and vision from the five dimensions of information, empathy, reliability, assurance and responsiveness. At the same time, it can satisfy the function and emotional needs of users, respond positively to user operation and question feedback, and provide predictable and effective functional services for them.
【作者單位】： 江南大學(xué);
【分類號(hào)】：TB47
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本文編號(hào)：1855817