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預(yù)付式消費合同的消費者權(quán)益保護(hù)問題研究

發(fā)布時間:2018-03-30 20:33

  本文選題:預(yù)付式消費合同 切入點:預(yù)付卡 出處:《上海師范大學(xué)》2017年碩士論文


【摘要】:預(yù)付式消費合同是消費者事前向經(jīng)營者支付費用,獲得經(jīng)營者發(fā)放的消費憑證,憑借該消費憑證,消費者可以享受經(jīng)營者分次或者分期提供的商品或者服務(wù)的一種協(xié)議。預(yù)付式消費合同無論是給經(jīng)營者還是消費者都帶來了方便實惠。對于消費者而言,既可省去支付現(xiàn)金找零的麻煩,又可以享受價格上的優(yōu)惠。對于經(jīng)營者而言,可以有效地穩(wěn)定客源、提高客戶的忠誠度,同時又可以在短時間內(nèi)籌集到大量資金,從而迅速擴(kuò)大經(jīng)營規(guī)模,占領(lǐng)更大的市場參與競爭。在預(yù)付式消費合同中,消費者支付價款和享受服務(wù)并不具有同時性,使其消費者的合法權(quán)益更容易受到侵害,同時由于我國缺乏對預(yù)付式消費合同全面有效的規(guī)制,在消費者的合法權(quán)益被侵害時難以得到有效的救濟(jì),因此亟需對我國預(yù)付式消費合同的消費者權(quán)利保護(hù)機制進(jìn)行完善。在本文的研究中,筆者首先對預(yù)付式消費合同的概念和特征進(jìn)行了分析,指出預(yù)付式消費合同與一般合同相比具有資金的預(yù)付性、信用性和風(fēng)險的單向性、長期性和繼續(xù)性及糾紛的群發(fā)性的特征,因此有必要對預(yù)付式消費合同的消費者權(quán)益進(jìn)行特別的保護(hù),同時進(jìn)一步分析了預(yù)付式消費合同的法律屬性和法律關(guān)系。其次分析了預(yù)付式消費合同的消費者權(quán)益被侵害的具體情形,指出在消費者權(quán)益保護(hù)上存在法律保障粗糙、司法救濟(jì)措施乏力的問題。在此基礎(chǔ)上通過域外預(yù)付式消費合同的消費者權(quán)益保護(hù)制度進(jìn)行了考察并借鑒其有益經(jīng)驗;最后針對我國預(yù)付式消費合同中消費者權(quán)益保護(hù)存在的問題提出要完善《合同法》和《消費者權(quán)益保護(hù)法》對預(yù)付式消費合同的規(guī)定,明確預(yù)付式消費合同的法律地位、賦予消費者后悔權(quán)、深化消費者的知情權(quán);要完善預(yù)付式消費合同的專門性法律,提出要建立發(fā)行制度、資金監(jiān)管制度、制定合同示范文本、信用評價和信息披露制度等措施;在司法救濟(jì)上使用懲罰性賠償制度、實行舉證責(zé)任倒置和消費者集團(tuán)訴訟制度的建議。
[Abstract]:Prepaid consumption contract is a kind of agreement by which the consumer pays the expenses to the operator beforehand and obtains the consumption voucher issued by the operator. By virtue of the consumption certificate, the consumer can enjoy the goods or services provided by the operator in stages.The prepaid consumption contract brings convenience and benefit to both the operator and the consumer.For consumers, can not only save the trouble of paying cash change, but also enjoy price concessions.For operators, it can effectively stabilize the source of customers, improve customer loyalty, but also in a short time to raise a large number of funds, so as to rapidly expand the scale of business, occupy a larger market to participate in competition.In the prepaid consumption contract, the consumer does not pay the price and enjoy the service at the same time, which makes the legitimate rights and interests of the consumer more vulnerable to infringement. At the same time, due to the lack of comprehensive and effective regulation of the prepaid consumption contract in our country.It is difficult to obtain effective relief when the legitimate rights and interests of consumers are infringed. Therefore, it is urgent to perfect the consumer rights protection mechanism of prepaid consumer contracts in China.In this paper, the author firstly analyzes the concept and characteristics of prepaid consumption contract, and points out that prepaid consumption contract has the characteristics of capital prepayment, credit and risk.It is necessary to protect the rights and interests of consumers in prepaid consumption contracts especially because of the characteristics of long-term, continuance and group disputes. At the same time, the legal attributes and legal relations of prepaid consumption contracts are analyzed.Secondly, the paper analyzes the specific situation that the consumer's rights and interests of prepaid consumer contract are infringed, and points out that there are some problems in the protection of consumer's rights and interests such as rough legal protection and weak judicial relief measures.On this basis through the extraterritorial consumer contract in advance consumer rights and interests protection system to investigate and learn from its useful experience;Finally, in view of the problems existing in the protection of consumers' rights and interests in the prepaid consumption contract in our country, it is proposed that the provisions of the contract Law and the Law on the Protection of Consumer Rights and interests should be perfected, and the legal status of the prepaid consumption contract should be clarified.To give consumers the right to regret and deepen their right to know, to perfect the special law of prepaid consumption contract, to set up the issuing system, the fund supervision system, the contract model text, the credit evaluation and the information disclosure system, etc.The system of punitive damages should be used in the judicial remedy, and the suggestion of putting the burden of proof upside down and the system of consumer group action should be carried out.
【學(xué)位授予單位】:上海師范大學(xué)
【學(xué)位級別】:碩士
【學(xué)位授予年份】:2017
【分類號】:D923.8

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