本文是酒店管理專業(yè)留學生Term Paper寫作范文，主要內(nèi)容是講述希爾頓酒店及度假村作為最知名的連鎖酒店的相關(guān)管理內(nèi)容。

Introduction:

Hilton Hotels and Resorts are one of the most renowned hotel chains located around the world (Ball, Jones, Kirck, & Lockwood, 2003). Most of the services that the firm offer is in the upstream luxury segment that are interested in full luxurious services and the firm is successfully catering to the needs of such group. The hotel chains of Hilton Hotels and Resorts include more than 3600 hotel chains that are located in 84 countries and four continents of the world. The firm is owned by Blackstone Group and the global headquarter of the organization is located in the Virginia state of the US. The size of the organization could be judged from the fact that during the year 2010, the total revenue that the firm reported was 11.32 Billion USD  (Hilton Annual Report, 2010).

Literature Review of Relationship Marketing Concept:
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