杭州市交通協(xié)管員的工作滿意度與離職傾向的關(guān)系研究
發(fā)布時(shí)間：2018-10-26 16:29
【摘要】： 交通協(xié)管員作為公安機(jī)關(guān)協(xié)助參與公安交通安全管理的輔助力量，在公安交巡警部門的直接帶領(lǐng)、指揮下，通過交通執(zhí)勤、治安巡邏，積極參與各項(xiàng)公安交通基礎(chǔ)性工作，極大地緩解了警力不足的矛盾，為維護(hù)交通、治安秩序，預(yù)防和減少交通事故做出了重要貢獻(xiàn)。交通協(xié)管員作為一個(gè)新生群體，其工作具有很強(qiáng)的特殊性。面對(duì)社會(huì)服務(wù)、工作環(huán)境、職業(yè)前景、福利待遇等因素，工作滿意與否對(duì)其工作的影響更為直接。 本文以杭州市交通協(xié)管員為研究對(duì)象，對(duì)交通協(xié)管員自身的工作滿意及離職傾向情況進(jìn)行評(píng)價(jià)。在文獻(xiàn)研究和對(duì)杭州市交通協(xié)管員進(jìn)行訪談研究的基礎(chǔ)上，通過問卷調(diào)查，探求杭州市交通協(xié)管員的工作滿意度影響因素、不同的交通協(xié)管員對(duì)其自身工作的滿意情況和離職傾向情況、以及杭州市交通協(xié)管員工作滿意度與離職傾向之間的關(guān)系。在獲得問卷數(shù)據(jù)后，，利用SPSS12.0對(duì)數(shù)據(jù)進(jìn)行統(tǒng)計(jì)分析，最終得到如下結(jié)論： (1)杭州市交通協(xié)管員的工作滿意度影響因素包括人際關(guān)系和社會(huì)支持、工作單位本身、工作本身、工作環(huán)境和條件以及工作回報(bào)等五個(gè)方面。根據(jù)統(tǒng)計(jì)結(jié)果分析，我們發(fā)現(xiàn)這五個(gè)方面可以很好地應(yīng)有于交通協(xié)管員工作滿意度的評(píng)價(jià)。 (2)杭州市交通協(xié)管員總體工作滿意度一般。具體來說，交通協(xié)管員在其工作穩(wěn)定性、收入穩(wěn)定性、同事關(guān)系、家人支持及單位本身建設(shè)等方面感到比較滿意。但是在晉升機(jī)會(huì)、報(bào)酬合理性、社會(huì)尊重與認(rèn)同以及工作環(huán)境等方面則相對(duì)不滿意。 (3)不同人口統(tǒng)計(jì)變量對(duì)杭州市交通協(xié)管員的工作滿意度與離職傾向的影響都有顯著差異。 (4)杭州市交通協(xié)管員的工作滿意度與離職傾向之間存在顯著負(fù)相關(guān)關(guān)系。其中，工作本身以及人際關(guān)系和社會(huì)支持因素對(duì)離職傾向的影響更為顯著。 本研究的最終目的在于為提高杭州市交通協(xié)管員的工作滿意度、降低離職率提供一些有價(jià)值的對(duì)策和建議。針對(duì)訪談和數(shù)據(jù)分析過程中所獲取的數(shù)據(jù)與信息，本為提出如下措施，包括：適當(dāng)提升薪酬水平，完善績效考核機(jī)制和激勵(lì)機(jī)制；改善交通協(xié)管員的工作環(huán)境，確保其工作安全；重視對(duì)交通協(xié)管員的培訓(xùn)，方便其學(xué)習(xí)新的知識(shí)、技能；適當(dāng)增加晉升機(jī)會(huì)；考慮賦予其一定執(zhí)法權(quán)利等。
[Abstract]:As an auxiliary force for public security organs to assist in the management of public security traffic safety, traffic wardens, under the direct leadership and command of the public security traffic patrol police, take an active part in the basic work of public security traffic through traffic operations and public security patrols. It has greatly alleviated the contradiction of police shortage and made important contribution to maintaining traffic and public order and preventing and reducing traffic accidents. Traffic warden as a new group, its work has strong particularity. In the face of social service, work environment, career prospects, welfare and other factors, job satisfaction has a more direct impact on their work. In this paper, Hangzhou traffic warden is taken as the research object to evaluate their own job satisfaction and turnover intention. On the basis of literature study and interview with Hangzhou traffic warden, this paper explores the influencing factors of Hangzhou traffic warden's job satisfaction through questionnaire investigation. The relationship between job satisfaction and turnover intention of traffic wardens in Hangzhou. After obtaining the questionnaire data, the statistical analysis of the data is carried out by using SPSS12.0, and the conclusions are as follows: (1) the influencing factors of Hangzhou traffic coordinator's job satisfaction include interpersonal relationship and social support. Work unit itself, working environment and conditions, and five aspects of work return. According to the statistical analysis, we find that these five aspects should be well evaluated on the job satisfaction of traffic wardens. (2) the general job satisfaction of Hangzhou traffic warden is general. Specifically, the traffic coordinator is satisfied in terms of job stability, income stability, co-worker relationship, family support and the unit itself. However, the promotion opportunities, pay rationality, social respect and recognition, and work environment are relatively unsatisfactory. (3) there are significant differences between different demographic variables on job satisfaction and turnover intention of Hangzhou traffic warden. (4) there was a significant negative correlation between job satisfaction and turnover intention. Among them, the influence of job itself, interpersonal relationship and social support factors on turnover intention is more significant. The ultimate purpose of this study is to provide some valuable countermeasures and suggestions for improving the job satisfaction of Hangzhou traffic wardens and reducing the turnover rate. According to the data and information obtained in the process of interview and data analysis, this paper puts forward the following measures, including: improving the salary level properly, perfecting the performance appraisal mechanism and incentive mechanism; Improve the working environment of traffic wardens to ensure their work safety; attach importance to the training of traffic wardens to facilitate their learning of new knowledge and skills; appropriately increase opportunities for promotion; consider giving them certain rights to enforce the law.
【學(xué)位授予單位】：浙江大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2007
【分類號(hào)】：D631.5
本文編號(hào)：2296317
[Abstract]:As an auxiliary force for public security organs to assist in the management of public security traffic safety, traffic wardens, under the direct leadership and command of the public security traffic patrol police, take an active part in the basic work of public security traffic through traffic operations and public security patrols. It has greatly alleviated the contradiction of police shortage and made important contribution to maintaining traffic and public order and preventing and reducing traffic accidents. Traffic warden as a new group, its work has strong particularity. In the face of social service, work environment, career prospects, welfare and other factors, job satisfaction has a more direct impact on their work. In this paper, Hangzhou traffic warden is taken as the research object to evaluate their own job satisfaction and turnover intention. On the basis of literature study and interview with Hangzhou traffic warden, this paper explores the influencing factors of Hangzhou traffic warden's job satisfaction through questionnaire investigation. The relationship between job satisfaction and turnover intention of traffic wardens in Hangzhou. After obtaining the questionnaire data, the statistical analysis of the data is carried out by using SPSS12.0, and the conclusions are as follows: (1) the influencing factors of Hangzhou traffic coordinator's job satisfaction include interpersonal relationship and social support. Work unit itself, working environment and conditions, and five aspects of work return. According to the statistical analysis, we find that these five aspects should be well evaluated on the job satisfaction of traffic wardens. (2) the general job satisfaction of Hangzhou traffic warden is general. Specifically, the traffic coordinator is satisfied in terms of job stability, income stability, co-worker relationship, family support and the unit itself. However, the promotion opportunities, pay rationality, social respect and recognition, and work environment are relatively unsatisfactory. (3) there are significant differences between different demographic variables on job satisfaction and turnover intention of Hangzhou traffic warden. (4) there was a significant negative correlation between job satisfaction and turnover intention. Among them, the influence of job itself, interpersonal relationship and social support factors on turnover intention is more significant. The ultimate purpose of this study is to provide some valuable countermeasures and suggestions for improving the job satisfaction of Hangzhou traffic wardens and reducing the turnover rate. According to the data and information obtained in the process of interview and data analysis, this paper puts forward the following measures, including: improving the salary level properly, perfecting the performance appraisal mechanism and incentive mechanism; Improve the working environment of traffic wardens to ensure their work safety; attach importance to the training of traffic wardens to facilitate their learning of new knowledge and skills; appropriately increase opportunities for promotion; consider giving them certain rights to enforce the law.
【學(xué)位授予單位】：浙江大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2007
【分類號(hào)】：D631.5
【引證文獻(xiàn)】
相關(guān)碩士學(xué)位論文 前3條
1 林琳;政府機(jī)關(guān)臨聘人員制度探析[D];復(fù)旦大學(xué);2011年
2 任曉靜;護(hù)士工作疏離感的內(nèi)容結(jié)構(gòu)及相關(guān)研究[D];河南大學(xué);2012年
3 趙春;刑訊逼供罪的法律適用問題探析[D];山西大學(xué);2012年
本文編號(hào)：2296317
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