本文選題：質(zhì)量體系 + 公安��； 參考：《大連理工大學(xué)》2001年碩士論文

【摘要】： 1)本文是關(guān)于城區(qū)警察組織質(zhì)量管理體系的研究，論文的中心議題是如何構(gòu)建能夠確保執(zhí)法服務(wù)質(zhì)量持久改進(jìn)的管理體系。由這一議題導(dǎo)出的個(gè)問(wèn)題是： 執(zhí)法服務(wù)質(zhì)量是如何形成的? 組織的缺陷如何導(dǎo)致了質(zhì)量缺陷? 如何克服組織的缺陷以持續(xù)地改進(jìn)質(zhì)量? 圍繞這一系列的問(wèn)題，本文首先建立識(shí)別了分局所面臨的不同服務(wù)對(duì)象——公眾、外部顧客、內(nèi)部顧客，界定了執(zhí)法服務(wù)過(guò)程的內(nèi)涵和外延。 利用這些概念，本文采用內(nèi)部文獻(xiàn)分析、問(wèn)卷調(diào)查、基準(zhǔn)化、自我評(píng)價(jià)等方法，識(shí)別了遼沈公安分局中存在的的質(zhì)量問(wèn)題，，建立了問(wèn)題樹(shù)形結(jié)構(gòu)，提出持續(xù)改進(jìn)模型。同時(shí)，運(yùn)用價(jià)值鏈理論，對(duì)分局現(xiàn)有的執(zhí)法服務(wù)增值過(guò)程進(jìn)行了分析，并提出執(zhí)法服務(wù)模型。 對(duì)以上兩個(gè)模型的整合導(dǎo)出了質(zhì)量管理體系模型，這一模型強(qiáng)調(diào)： ●分局的執(zhí)法服務(wù)應(yīng)以群眾和一線員警的需要和執(zhí)法實(shí)踐的需要為導(dǎo)向； ●應(yīng)對(duì)分局不同層次的全部活動(dòng)過(guò)程的績(jī)效進(jìn)行持續(xù)的測(cè)量和改進(jìn)； ●并通過(guò)全員參與確保管理層充分掌握有效的信息。 根據(jù)模型框架，本文提出了質(zhì)量管理體系方案。該方案以人民滿意為目標(biāo)，以人民滿意率、投訴率、執(zhí)法缺陷率為評(píng)價(jià)準(zhǔn)則，以全員參與和持續(xù)改進(jìn)為途徑，通過(guò)多種評(píng)審工具實(shí)現(xiàn)警務(wù)工作質(zhì)量的持久改進(jìn)。作為方案形成的重要基礎(chǔ)，作者對(duì)分局的評(píng)審改進(jìn)過(guò)程進(jìn)行了策劃，并從填補(bǔ)管理漏洞的角度對(duì)執(zhí)法服務(wù)體系做出調(diào)整。在此基礎(chǔ)上，把這兩個(gè)層次的策劃結(jié)果統(tǒng)一納入方案。質(zhì)量管理體系的實(shí)施應(yīng)成為分局的一項(xiàng)重大的戰(zhàn)略舉措，按照項(xiàng)目管理原則分步展開(kāi)，并有意識(shí)地克服變革阻力中的可控因素。
[Abstract]:1) this paper is about the study of the quality management system of urban police organization. The central topic of this paper is how to construct a management system that can ensure the quality of law enforcement service to be improved for a long time. The questions derived from this topic are: How is the quality of law enforcement service formed? How do defects in the organization lead to quality defects? How to overcome the shortcomings of the organization in order to continuously improve the quality? Focusing on this series of problems, this paper first establishes and identifies the different service objects that the sub-bureau faces-the public, external customers, internal customers, and defines the connotation and extension of the law enforcement service process. Using these concepts, this paper uses the methods of internal literature analysis, questionnaire investigation, benchmarking, self-evaluation, etc., to identify the quality problems existing in Liao Shen Public Security Substation, to establish the problem tree structure, and to put forward the continuous improvement model. At the same time, the value chain theory is used to analyze the value-added process of law enforcement service, and the model of law enforcement service is put forward. The integration of the two models leads to a quality management system model that emphasizes: The law enforcement service of the sub-bureau should be guided by the needs of the masses and the front-line police and the needs of the law enforcement practice. The performance of the whole activity process at different levels of the bureau should be continuously measured and improved; And through the full participation of the management to ensure that the full possession of effective information. According to the model framework, this paper proposes a quality management system. The program aims at the satisfaction of the people, takes the satisfaction rate, the complaint rate and the law enforcement defect rate as the evaluation criterion, and takes the full participation and continuous improvement as the way to realize the lasting improvement of the police work quality through various evaluation tools. As an important basis for the formation of the scheme, the author plans the evaluation and improvement process of the sub-bureau, and adjusts the law enforcement service system from the point of view of filling up the management loopholes. On this basis, the two levels of planning results into the program. The implementation of the quality management system should become a major strategic move of the bureau. It should be carried out step by step according to the principles of project management and overcome the controllable factors in the resistance to change consciously.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2001
【分類號(hào)】：D631

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