本文選題：工作壓力源 + 工作投入��； 參考：《首都經(jīng)濟(jì)貿(mào)易大學(xué)》2007年碩士論文

【摘要】： 警察作為維持社會穩(wěn)定的重要力量,除了日常工作之外,他們還需要根據(jù)治安形勢,開展各種專項(xiàng)治理行動(dòng)、組織安全保衛(wèi)等。同時(shí),還要負(fù)責(zé)救助危難群眾,協(xié)助進(jìn)行各種突發(fā)公共事件的處理,他們肩上所承擔(dān)的壓力是非常大的。110報(bào)警指揮中心工作人員,作為警察當(dāng)中的一個(gè)特殊群體,因?yàn)槠涔ぷ餍再|(zhì)與普通警察有所區(qū)別,所以,他們所面對的工作壓力程度以及來源均會與普通警察有所不同。本研究以110報(bào)警指揮中心工作人員為研究對象,設(shè)計(jì)了針對他們工作特點(diǎn)的調(diào)查問卷,在問卷回收后進(jìn)行了數(shù)據(jù)的采集與分析,意在了解他們所面對的工作壓力程度,以及因此而引起的工作倦怠和離職意愿的程度,探討它們之間的關(guān)系,并據(jù)此向管理者和工作人員提出相應(yīng)的建議。 在本研究中,歸納分析了被研究地區(qū)110報(bào)警指揮中心工作人員年齡、婚姻狀況、教育程度、工作年限、職稱、加班時(shí)數(shù)及收入等特征量的分布特點(diǎn),研究分析了工作壓力源、工作投入、知覺壓力、工作倦怠、社會支持以及離職意愿這幾個(gè)特征量之間的相互關(guān)系,再采取進(jìn)一步的統(tǒng)計(jì)分析方法對相互關(guān)聯(lián)顯著的特征量進(jìn)行了影響分析。對調(diào)查問卷所采集到的數(shù)據(jù),筆者采用SPSS13.0數(shù)據(jù)統(tǒng)計(jì)分析軟件,運(yùn)用描述性統(tǒng)計(jì)分析、單因素方差分析、二元變量的相關(guān)分析、一元線性回歸分析等四種方法,對實(shí)驗(yàn)數(shù)據(jù)進(jìn)行了處理和分析,最終得出以下結(jié)論: 所研究地區(qū)110報(bào)警指揮中心工作人員在工作倦怠的三個(gè)維度——情緒耗竭、玩世不恭和專業(yè)效能降低上的分?jǐn)?shù)雖然均未超過中點(diǎn)值,但是情緒耗竭和專業(yè)效能降低兩個(gè)維度的分值已經(jīng)非常接近中點(diǎn)值了。角色模糊對情緒耗竭和玩世不恭這兩個(gè)變量有顯著的正向影響;工作負(fù)荷則與情緒耗竭和玩世不恭呈顯著的反向影響。工作倦怠的三個(gè)維度均對指揮中心工作人員離職意愿的產(chǎn)生有顯著的正向影響。社會支持的各項(xiàng)變量與離職意愿的關(guān)系均未達(dá)到顯著相關(guān)的程度,但從回歸分析的結(jié)果來看,上司支持對于離職意愿有顯著的反向影響。 本研究所得結(jié)論對于了解在110報(bào)警指揮中心接警、處警這個(gè)特殊崗位上的個(gè)體所承受的工作壓力情況有一定的參考價(jià)值,所提出的針對管理者和員工的建議對于從組織上與個(gè)體上減輕指揮中心工作人員的工作壓力及其所帶來的負(fù)面影響有一定的指導(dǎo)意義。
[Abstract]:Police as an important force to maintain social stability, in addition to their daily work, they also need according to the security situation, carry out a variety of special treatment operations, organize security and so on. At the same time, they are also responsible for rescuing the people in distress and assisting in handling all kinds of public emergencies. The pressure on their shoulders is very large. 110, the staff of the police command center, as a special group among the police, Because the nature of their work is different from that of the ordinary police, the degree of work pressure they face and the source of their work will be different from that of the ordinary police. This research takes 110 alarm command center staff as the research object, designs the questionnaire according to their work characteristic, carries on the data collection and the analysis after the questionnaire recovery, in order to understand they face the work pressure degree, And the degree of job burnout and turnover intention caused by it, the relationship between them is discussed, and the corresponding suggestions to managers and staff are put forward. In this study, the distribution characteristics of age, marital status, education level, working years, professional title, overtime hours and income of 110 alarm center staff in the studied area were summarized and analyzed. The relationship between job engagement, perceived stress, job burnout, social support and turnover intention is analyzed. For the data collected from the questionnaire, the author uses the SPSS13.0 data statistical analysis software, the descriptive statistical analysis, the single factor variance analysis, the correlation analysis of binary variables, the univariate linear regression analysis, etc. The experimental data are processed and analyzed, and finally the following conclusions are drawn: The staff of 110 alarm command center in the study area scored on three dimensions of job burnout, emotional exhaustion, cynicism, and professional efficacy reduction, although none of them exceeded the midpoint value. But the scores of emotional exhaustion and reduced professional efficacy are very close to the midpoint. Role ambiguity has significant positive effects on emotional exhaustion and cynicism, while workload has a significant reverse effect on emotional exhaustion and cynicism. The three dimensions of job burnout had a significant positive effect on the generation of staff turnover intention. The relationship between social support variables and turnover intention did not reach a significant degree, but from the results of regression analysis, boss support has a significant negative impact on turnover intention. The conclusion of this study is of certain reference value to understand the working pressure of the individual in the 110 alarm command center to receive the alarm and the police officer in the special post. The suggestions for managers and employees have certain guiding significance for reducing the work stress and its negative impact on the staff of the command center both in the organization and in the individual.
【學(xué)位授予單位】：首都經(jīng)濟(jì)貿(mào)易大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2007
【分類號】：D631.4

【引證文獻(xiàn)】

相關(guān)碩士學(xué)位論文 前1條

1 方金銘;人工清掃街道的環(huán)衛(wèi)工人作業(yè)疲勞研究[D];首都經(jīng)濟(jì)貿(mào)易大學(xué);2011年

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本文編號：1782526