本文關(guān)鍵詞： 網(wǎng)絡(luò)優(yōu)化 多載波組網(wǎng)策略 客戶感知度 3G下切2G 用戶期望速率 用戶行為　出處：《浙江工業(yè)大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

【摘要】：自九十年代初,我國(guó)引入GSM(2G)移動(dòng)通信網(wǎng)絡(luò)以來(lái),取得了驚人的成功,截止2013年全國(guó)移動(dòng)用戶數(shù)量達(dá)到11.6億。2014年工信部正式批復(fù)建設(shè)TD-LTE(4G)網(wǎng)絡(luò)后,國(guó)內(nèi)三大運(yùn)營(yíng)商已從單純的語(yǔ)音通信服務(wù)發(fā)展到語(yǔ)音業(yè)務(wù)、在線業(yè)務(wù)、及時(shí)通訊(立即動(dòng)靜、視頻和共享)和準(zhǔn)即時(shí)通訊(電子郵件、語(yǔ)音郵件和短動(dòng)靜業(yè)務(wù))等融為一體的綜合信息服務(wù)商。龐大而復(fù)雜的網(wǎng)絡(luò)給運(yùn)營(yíng)商的維護(hù)提出了嚴(yán)峻的挑戰(zhàn)。如何將客戶感知度融入網(wǎng)絡(luò)優(yōu)化過(guò)程之中將是本文重點(diǎn)研究對(duì)象。研究人員發(fā)現(xiàn)傳統(tǒng)各個(gè)本地網(wǎng)優(yōu)化過(guò)程中對(duì)客戶感知度優(yōu)化理解程度差異性很大,因此有必要深入研究客戶感知度鑒定標(biāo)準(zhǔn)、量化方法和實(shí)施準(zhǔn)則,制定一套適用于國(guó)內(nèi)各個(gè)本地網(wǎng)的評(píng)估方法和優(yōu)化原則,逐步實(shí)現(xiàn)從傳統(tǒng)KPI指標(biāo)優(yōu)化向客戶感知度優(yōu)化的轉(zhuǎn)變。通過(guò)客戶感知度的優(yōu)化研究,使數(shù)據(jù)業(yè)務(wù)優(yōu)化與語(yǔ)音業(yè)務(wù)的優(yōu)化工作條理清晰,網(wǎng)絡(luò)優(yōu)化工作更加符合客戶真實(shí)感受。論文首先對(duì)中國(guó)電信運(yùn)營(yíng)商CDMA和EV-DO網(wǎng)絡(luò)的技術(shù)特點(diǎn)進(jìn)行描述,由各自的技術(shù)特點(diǎn)確定它們網(wǎng)絡(luò)評(píng)估與優(yōu)化的側(cè)重點(diǎn),提出語(yǔ)音業(yè)務(wù)客戶感知度優(yōu)化的基本內(nèi)容,即多載波組網(wǎng)策略；位置區(qū)、登記區(qū)、尋呼區(qū)的規(guī)劃、資源負(fù)荷評(píng)估、PN規(guī)劃等方法提升用戶的接續(xù)性與保持性,并通過(guò)DT/CQT測(cè)試進(jìn)行現(xiàn)場(chǎng)驗(yàn)證。其次從量化客戶感知度與提升客戶感知這二方面進(jìn)行研究,一方面通過(guò)話務(wù)量與語(yǔ)音質(zhì)量的關(guān)聯(lián)性、位置登記區(qū)規(guī)劃與優(yōu)化、PN規(guī)劃及資源系統(tǒng)負(fù)荷分析等與客戶感密切相關(guān)的優(yōu)化內(nèi)容進(jìn)行深入分析,分析網(wǎng)絡(luò)性能指標(biāo)與客戶感知度的關(guān)系,并輔以實(shí)例進(jìn)行佐證。另外一方面通過(guò)3G下切2G占比、客戶感知度與KPI指標(biāo)的關(guān)聯(lián)性和用戶行為分析等建立一套適用數(shù)據(jù)業(yè)務(wù)的客戶感知度評(píng)價(jià)體系,拓展網(wǎng)絡(luò)評(píng)估優(yōu)化的內(nèi)涵。在論述中輔以工程案例作為論據(jù),以期確立面向網(wǎng)絡(luò)KPI指標(biāo)優(yōu)化和客戶感知度相融合的優(yōu)化體系。最后對(duì)全文進(jìn)行了總結(jié),同時(shí)也對(duì)網(wǎng)絡(luò)優(yōu)化的未來(lái)進(jìn)一步發(fā)展方向和優(yōu)化重點(diǎn)進(jìn)行展望,提出今后移動(dòng)通信網(wǎng)絡(luò)優(yōu)化的轉(zhuǎn)型方向。
[Abstract]:Since the beginning of 90s, the introduction of GSM2G) mobile communication network in China has achieved remarkable success. As of 2013, the number of mobile subscribers in China has reached 1.16 billion. After the Ministry of Industry and Information Technology formally approved the construction of TD-LTE4G network in 2014, The three major domestic operators have developed from simple voice communication services to voice services, online services, timely communication (instant messaging, video and sharing) and quasi-instant communication (e-mail), Voice mail and short message service) and other integrated information service providers. The huge and complex network poses a severe challenge to the maintenance of operators. How to integrate customer perception into the process of network optimization will be this. The researchers found that the understanding of customer perception optimization in the traditional local network optimization process is very different. Therefore, it is necessary to further study the criteria, quantification methods and implementation criteria of customer perception, and develop a set of evaluation methods and optimization principles suitable for each local network in China. Gradually realize the change from the traditional KPI index optimization to the customer perception optimization. Through the customer perception optimization research, make the data business optimization and voice business optimization work clear, The work of network optimization is more in line with the true feelings of customers. Firstly, this paper describes the technical characteristics of CDMA and EV-DO networks of Chinese telecom operators, and determines the emphasis of their network evaluation and optimization by their respective technical characteristics. The basic content of voice service customer perception optimization is put forward, that is, multi-carrier network strategy, location area, registration area, paging area planning, resource load assessment and PN planning, etc., to improve the continuity and maintainability of users, and so on. And through the DT/CQT test to verify the field. Secondly, from the quantitative customer perception and improve customer perception of these two aspects, on the one hand, through the traffic and voice quality of the correlation, Location registration area planning and optimization PN planning and resource system load analysis are deeply analyzed to analyze the relationship between network performance index and customer perception. On the other hand, through 3G cut 2G ratio, customer perception and KPI index correlation and user behavior analysis to establish a set of data business customer perception evaluation system. In order to establish the optimization system of network KPI index optimization and customer perception, this paper summarizes the whole paper. At the same time, the future development direction and optimization focus of network optimization are prospected, and the transformation direction of mobile communication network optimization in the future is put forward.
【學(xué)位授予單位】：浙江工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：TN929.5
，

本文編號(hào)：1551556