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  本文關(guān)鍵詞： 星級酒店 員工流失 影響因素 對策　出處：《揚州大學(xué)》2012年碩士論文　論文類型：學(xué)位論文

【摘要】：合肥市位于安徽省中部,是安徽省經(jīng)濟發(fā)展大格局的重要組成部分。改革開放三十年以來,隨著合肥市酒店業(yè)的迅速發(fā)展,其星級酒店的數(shù)量也在逐年增加。然而,與之快速發(fā)展不相適應(yīng)的是,近年來合肥市星級酒店員工流失率一直維持在25%左右,居高不下。星級酒店員工流失率過高,不但會造成酒店技術(shù)和經(jīng)驗的流失,影響合肥市酒店的正常營運,還會威脅到酒店的生存和發(fā)展。因此怎樣促進(jìn)員工的有序流動、避免員工流失、實現(xiàn)人力資源的最佳配置是合肥市星級酒店普遍面臨并且要解決的難題,也是合肥市酒店行業(yè)得以健康、穩(wěn)定、持續(xù)發(fā)展的關(guān)鍵。 合肥市星級酒店的發(fā)展較晚,管理水平相對落后,具有一定特殊性。目前針對合肥市星級酒店員工流失影響因素的分析及治理研究還比較少見。本文采用文獻(xiàn)分析法、歸納法,首先論述了合肥市星級酒店員工流失的研究背景、研究意義和研究方法。其次從理論出發(fā),查看了大量論文和著作,對員工流失概念、流失模型、流失治理等相關(guān)研究進(jìn)行了全面的理論分析。然后,經(jīng)過調(diào)研獲取數(shù)據(jù)資料,并運用SPSS18.0統(tǒng)計軟件進(jìn)行分析,通過差異分析、相關(guān)分析和多元回歸分析驗證了所構(gòu)建的成因模型,得出相關(guān)因素對合肥市星級酒店員工流失傾向的影響程度。最后通過實證分析,有針對性地從工作滿意度和組織承諾兩個方面出發(fā),概括出影響合肥市星級酒店員工流失的關(guān)鍵因素：薪酬福利、工作條件、賞識、升遷、工作本身、領(lǐng)導(dǎo)風(fēng)格、情感承諾和規(guī)范承諾；而在個人屬性因素方面,工作滿意度在婚姻狀況、年齡、學(xué)歷、工齡、職位五個變量存在顯著差異；組織承諾在年齡、工齡及職位三個變量中存在顯著差異；并且半年以下工齡、具體作業(yè)人員的流失傾向最高,流失傾向隨著工齡和職位的提升而增加�；诶碚撗芯颗c實證分析結(jié)論,本文從提高員工的滿意度、強化組織承諾兩方面,提出了治理合肥市星級酒店員工流失的對策建議。 本文對穩(wěn)定合肥市星級酒店的員工隊伍,減少員工流失給酒店造成的損失,提高酒店人力資源的管理水平,具有一定理論和現(xiàn)實意義。
[Abstract]:Hefei, located in the middle of Anhui Province, is an important part of the economic development of Anhui Province. With the rapid development of hotel industry in Hefei, the number of star hotels has been increasing year by year since the reform and opening up. In recent years, the staff turnover rate of star hotels in Hefei has been maintained at about 25%, which remains high. The high staff turnover rate in star hotels will not only cause the loss of hotel technology and experience, Affecting the normal operation of hotels in Hefei will also threaten the survival and development of hotels. Therefore, how to promote the orderly flow of staff and avoid staff wastage, To achieve the best allocation of human resources is a common problem facing and to be solved by star hotels in Hefei, and is also the key to healthy, stable and sustainable development of the hotel industry in Hefei. The development of star hotels in Hefei is late, the management level is relatively backward, and it has some particularity. At present, it is rare to analyze and manage the influencing factors of staff turnover in star hotels in Hefei. Inductive method, first of all, discusses the research background, significance and research methods of employee turnover in star hotels in Hefei. Secondly, from the theory, it reviews a large number of papers and works, the concept of staff turnover, loss model, Then, through investigation and acquisition of data, and the use of SPSS18.0 statistical software to analyze, through difference analysis, correlation analysis and multiple regression analysis to verify the formation of the model. Finally, through empirical analysis, from two aspects of job satisfaction and organizational commitment, we can get the degree of influence of related factors on employee turnover tendency of star hotels in Hefei. The key factors influencing the staff turnover of star hotels in Hefei are summarized as follows: salary and welfare, working conditions, appreciation, promotion, job itself, leadership style, emotional commitment and normative commitment. Job satisfaction had significant differences in marital status, age, education, length of service and position; organizational commitment had significant differences in three variables: age, length of service and position; and less than half a year of service, The turnover tendency of specific operators is the highest, and the loss tendency increases with the length of service and the promotion of position. Based on the theoretical research and empirical analysis, this paper focuses on improving employee satisfaction and strengthening organizational commitment. This paper puts forward the countermeasures and suggestions for controlling the staff loss of star hotels in Hefei. This paper is of theoretical and practical significance for stabilizing the staff of star hotels in Hefei, reducing the loss caused by staff turnover, and improving the management level of hotel human resources.
【學(xué)位授予單位】：揚州大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2012
【分類號】：F272.92;F719.2;F224

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