簡言之,效率評估可以幫助改善企業(yè)的績效,城市供水企業(yè)（urban water utility,UWU）的監(jiān)管機構(gòu)可以利用多元化管理戰(zhàn)略來監(jiān)控其運營活動,以便改善評估期UWU的績效。通常來說,監(jiān)管機構(gòu)使用關(guān)鍵績效指標（Key performance indicator,KPI）監(jiān)控UWU的運營活動,并使用實證方法來評估其績效,但這些實證方法并不能帶來UWU的效率改善和管理特色。另外,監(jiān)管機構(gòu)往往運用KPIs和服務(wù)水平來評測UWU并預(yù)測其績效目標,這些績效分析通常涉及到標準競爭（Yardstick competition,YC）制度下對UWU進行基準測試,并根據(jù)陽光監(jiān)管法提供排名結(jié)果。然而,由于具有較高的無收益水（Non-revenue water,NRW）,仍然有許多 UWU 表現(xiàn)不佳,供水服務(wù)在大多數(shù)情況下不可持續(xù)。例如,大多數(shù)監(jiān)管機構(gòu)分配給無收益水（NRW）具有較高權(quán)重,因此NRW的減少將增加系統(tǒng)水量供應(yīng),并明顯增加服務(wù)人口的數(shù)量。但在UWU中,NRW的水平往往高于最大百分比的推薦標準（發(fā)達國家和發(fā)展中國家的NRW分別為15%和20%）。本研究探討了 UWU的績效不佳問題,這涉及到監(jiān)... 

【文章來源】：中國科學(xué)技術(shù)大學(xué)安徽省 211工程院校 985工程院校

【文章頁數(shù)】：158 頁

【學(xué)位級別】：博士

【文章目錄】：
摘要
Abstract
List of Abbreviations
List of Symbols
Chapter 1 Introduction
    1.1 Introduction
    1.2 UWU management in global context
    1.3 UWU management in developing countries
    1.4 UWU management in Tanzania
    1.5 UWU management challenges and prospects
    1.6 The need for the research
    1.7 Research objectives
    1.8 Outline of the thesis
Chapter 2 General Literature Review
    2.1 Introduction:
    2.2 UWU operation management
    2.3 Performance management and improvement
    2.4 Performance evaluation and benchmarking
    2.5 Efficiency assessment: DEA vs empirical method
    2.6 Generation of UWU efficiency using Performance score
        2.6.1 Score based on the best performer (SBPi, x)
        2.6.2 Score based on attaining the performance target (SPTi,x)
        2.6.3 Score based on Confidence Grading (SCGi,x)
        2.6.4 Score based on attaining the Service Level Benchmark (SSLBi,x)
        2.6.5 PSi,x and PS efficiency analysis
        2.6.6 Generation of UWU Efficiency Using DEA
    2.7 Consistency validation under analysed efficiency
        2.7.1 PS consistency with DEA integrated applications
    2.8 Conclusions
Chapter 3 DEA Models for Assessing a Utility Efficiency
    3.1 Introduction
    3.2 Efficiency benchmarking DEA models
    3.3 Multistage yardstick-based network DEA models
    3.4 Results and Discussion
        3.4.1 Variables measurement and statistics summary
        3.4.2 Efficiency analysis and results interpretation
        3.4.3 Yardstick competition and sunshine regulation dimensions
        3.4.4 UWU efficiency improvement based on KPI management
    3.5 Conclusions
Chapter 4 Apparent Water Loss Management
    4.1 Introduction
    4.2 Materials and Methods
        4.2.1 Water meter inaccuracies
        4.2.2 Illegal water uses
        4.2.3 Data handling and billing errors
        4.2.4 Meter reading errors
    4.3 Results and discussion
        4.3.1 Statistics information for analysis reference
        4.3.2 Water meter inaccuracies
        4.3.3 Illegal water uses
        4.3.4 Data handling and billing errors
        4.3.5 Meter Reading Errors
    4.4 Conclusions
Chapter 5 Conclusions and Recommendations
    5.1 Introduction
    5.2 UWU efficiency assessment management
    5.3 UWU efficiency assessment: Regulating tools
    5.4 UWU operations management tool
    5.5 Recommendations for future studies
References
Appendixes
    Appendix A GAMS code for VRS DEA model
    Appendix B: Tables
Acknowledgement
Academic Articles and Research Outcomes Study Period



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