本文選題：圖書館 + 質(zhì)量管理　； 參考：《情報(bào)科學(xué)》2011年04期

【摘要】：六西格瑪是一套系統(tǒng)的業(yè)務(wù)改進(jìn)方法體系,是旨在持續(xù)改進(jìn)企業(yè)業(yè)務(wù)流程,實(shí)現(xiàn)顧客滿意的管理方法。通過研究六西格瑪在全面質(zhì)量管理(TQM)、LibQUAL+中的適用性,以及對圖書館服務(wù)特殊性的適用性,對六西格瑪在圖書館的適用性予以肯定。在此基礎(chǔ)上,對六西格瑪管理的內(nèi)涵進(jìn)行探討,認(rèn)為拋開六西格瑪作為質(zhì)量目標(biāo)的性質(zhì),而做為質(zhì)量管理的理念和方法,在圖書館的質(zhì)量管理中更具有可行性。
[Abstract]:Six Sigma is a systematic business improvement method system, which aims to continuously improve business processes and achieve customer satisfaction. By studying the applicability of six Sigma in TQM / LibQUAL and its applicability to the particularity of library service, the applicability of six Sigma in library is confirmed. On this basis, the connotation of six Sigma management is discussed, and it is considered that it is more feasible to set aside six Sigma as the quality target and as the concept and method of quality management in library quality management.
【作者單位】： 北京語言大學(xué)圖書館;
【分類號】：G251;F273

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本文編號：1924802