本文關(guān)鍵詞：醫(yī)院質(zhì)量管理的新視角:患者感知服務(wù)質(zhì)量，由筆耕文化傳播整理發(fā)布。

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1)  perceived service quality

感知服務(wù)質(zhì)量

1.

Research on relationship between perceived service quality and customer satisfaction in B2C environment;

B2C環(huán)境下感知服務(wù)質(zhì)量與顧客滿意度的關(guān)系研究

2.

On the Interaction of the Customer s Perceived Service Quality and the Customer s Satisfactory Loyalty;

顧客感知服務(wù)質(zhì)量與顧客滿意忠誠之互動(dòng)關(guān)系

3.

Through literature review,this paper expounds the concept,intension and measurement of perceived service quality,and reviews the study on the relationship between perceived service quality and customer perceived value as well as customer satisfaction.

本文通過對(duì)大量文獻(xiàn)進(jìn)行回顧及追蹤,對(duì)感知服務(wù)質(zhì)量的概念、內(nèi)涵以及測(cè)量方法進(jìn)行了闡述,并對(duì)感知服務(wù)質(zhì)量與顧客感知價(jià)值、顧客滿意的關(guān)系等方面的研究進(jìn)行了述評(píng),最后對(duì)感知服務(wù)質(zhì)量理論的概念及理論框架研究、量表研究、跨文化研究以及研究方法的改進(jìn)等的研究趨勢(shì)進(jìn)行了探討。

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2)  service-percepting quality

服務(wù)感知質(zhì)量

3)  Service Quality Perception

服務(wù)質(zhì)量感知

1.

The Factors of Influencing the Service Quality Perception to Individual Internet Bank;

個(gè)人網(wǎng)上銀行服務(wù)質(zhì)量感知影響因素研究

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4)  service quality felt by patients

患者感知服務(wù)質(zhì)量

1.

New points of view on management of hospital quality: service quality felt by patients;

醫(yī)院質(zhì)量管理的新視角:患者感知服務(wù)質(zhì)量

5)  readers perceived service quality

讀者感知服務(wù)質(zhì)量

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6)  User-Perceived Quality of Service

用戶感知服務(wù)質(zhì)量

補(bǔ)充資料：服務(wù)質(zhì)量控制規(guī)范(見服務(wù)提供)

服務(wù)質(zhì)量控制規(guī)范(見服務(wù)提供)
service quality control specifications:see service delivery

　　f廿叭叼zhiliang kon卑higu相n服務(wù)質(zhì).控制規(guī)范(se幣ce甲ality~司見服務(wù)提供。
　　

說明：補(bǔ)充資料僅用于學(xué)習(xí)參考，請(qǐng)勿用于其它任何用途。

參考詞條

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  本文關(guān)鍵詞：醫(yī)院質(zhì)量管理的新視角:患者感知服務(wù)質(zhì)量，由筆耕文化傳播整理發(fā)布。