【摘要】：隨著經(jīng)濟(jì)的發(fā)展,企業(yè)運(yùn)營過程中的商務(wù)活動(dòng)日益增多起來。尤其是跨國企業(yè)在出差經(jīng)費(fèi)預(yù)算有限的情況下,若想通過出差來充分完善工作將會(huì)比較困難。在此需求的推動(dòng)下,思科公司將多媒體技術(shù)與通信技術(shù)相結(jié)合,研發(fā)了一種新的基于互聯(lián)網(wǎng)的WebEx會(huì)議協(xié)作系統(tǒng),使得工作中的溝通和協(xié)作可以通過互聯(lián)網(wǎng)遠(yuǎn)程來實(shí)現(xiàn)。遠(yuǎn)程會(huì)議協(xié)作云平臺(tái)作為會(huì)議系統(tǒng)SaaS層最重要組成部分,是結(jié)合了從最終用戶訂購使用到客服人員運(yùn)維計(jì)費(fèi)的全業(yè)務(wù)平臺(tái)。本平臺(tái)主要實(shí)現(xiàn)功能有針對用戶端的產(chǎn)品訂購以及采用Red5框架實(shí)現(xiàn)的會(huì)議協(xié)作功能,以及針對后臺(tái)運(yùn)維人員進(jìn)行跟進(jìn)的訂單和客戶資料處理功能。并且后臺(tái)會(huì)根據(jù)用戶使用行為進(jìn)行計(jì)費(fèi)和批價(jià)處理最終形成賬單發(fā)送給客戶。本平臺(tái)部署于Linux操作系統(tǒng),采用Java語言實(shí)現(xiàn)服務(wù)端上層應(yīng)用功能,ActionScript實(shí)現(xiàn)客戶端功能。計(jì)費(fèi)采集和批價(jià)處理功能考慮與上層應(yīng)用的解耦,以及云平臺(tái)的整體負(fù)載性能,將采用C/C++語言配合ORACLE數(shù)據(jù)庫存儲(chǔ)過程進(jìn)行開發(fā)實(shí)現(xiàn)。本平臺(tái)的目標(biāo)客戶是企業(yè)級(jí)用戶,因此對安全性及穩(wěn)定性要求非常高,且分布式部署于不同的物理數(shù)據(jù)中心。因此云平臺(tái)還通過Dell SharePlex為數(shù)據(jù)庫同步及備份,有力的保障了云平臺(tái)運(yùn)營的穩(wěn)定性和數(shù)據(jù)安全性,以及針對計(jì)費(fèi)批價(jià)的性能。應(yīng)用層充分考慮了業(yè)務(wù)擴(kuò)展需要,采用了伸縮性安全性較強(qiáng)的J2EE技術(shù)實(shí)現(xiàn),并在開發(fā)架構(gòu)中采用MVC結(jié)構(gòu)進(jìn)行設(shè)計(jì)充分滿足了系統(tǒng)擴(kuò)展的需要。本文對遠(yuǎn)程會(huì)議協(xié)作云平臺(tái)的發(fā)展和背景進(jìn)行分析,并詳細(xì)論述了門戶、管理、會(huì)議、計(jì)費(fèi)模塊的研究方案和開發(fā)過程,特別針對云平臺(tái)中的關(guān)鍵技術(shù)點(diǎn)進(jìn)行了進(jìn)一步的闡述,最后通過黑盒測試和白盒測試真實(shí)的論證了云平臺(tái)的穩(wěn)定性。云平臺(tái)支持復(fù)雜的業(yè)務(wù)特性、融合性以及混合的網(wǎng)絡(luò)環(huán)境,統(tǒng)一的用戶管理和端到端流程控制以及針對遠(yuǎn)程在線協(xié)作功能的高效支持,同時(shí)還兼容異構(gòu)系統(tǒng)的部署和高并發(fā)網(wǎng)絡(luò)環(huán)境支持,提供高可用性的SaaS服務(wù)保障客戶體驗(yàn)。
[Abstract]:With the development of economy, the business activities in the process of enterprise operation are increasing day by day. In particular, under the condition of limited travel budget, it will be difficult for multinational enterprises to fully improve their work through travel. Driven by this demand, Cisco has developed a new WebEx conference cooperation system based on Internet by combining multimedia technology with communication technology, so that communication and cooperation in work can be realized remotely through the Internet. As the most important part of SaaS layer of conference system, teleconferencing collaboration cloud platform combines the whole business platform from end-user ordering to customer service personnel operation and maintenance billing. The main functions of this platform are the product ordering for the client and the conference cooperation function realized by Red5 framework, as well as the order and customer data processing function for the background operation and maintenance personnel to follow up. And the background will be based on the user behavior for billing and batch price processing and finally form the bill to be sent to the customer. The platform is deployed in Linux operating system. Java language is used to realize the upper application function of the server, and ActionScript is used to realize the client function. Considering the decoupling from the upper application and the overall load performance of the cloud platform, the charging collection and batch processing functions will be developed and realized by C / C language combined with ORACLE database stored procedure. The target customers of this platform are enterprise-class users, so the requirements for security and stability are very high, and distributed deployment in different physical data centers. Therefore, the cloud platform also synchronizes and backs up the database through Dell SharePlex, which effectively ensures the stability and data security of the cloud platform operation, as well as the performance for billing and batch pricing. The application layer fully considers the needs of business expansion, adopts J2EE technology with strong scalability security, and uses MVC structure to design in the development architecture to fully meet the needs of system expansion. In this paper, the development and background of remote conference collaborative cloud platform are analyzed, and the research scheme and development process of portal, management, conference and billing module are discussed in detail, especially the key technical points in cloud platform are further expounded. finally, the stability of cloud platform is demonstrated by black box test and white box test. The cloud platform supports complex business characteristics, integration and hybrid network environment, unified user management and end-to-end process control, as well as efficient support for remote online collaboration functions. at the same time, it is compatible with heterogeneous system deployment and high concurrency network environment support, and provides high availability SaaS services to ensure customer experience.
【學(xué)位授予單位】：哈爾濱工業(yè)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：TP393.09

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