【摘要】：互聯(lián)網(wǎng)的發(fā)展為在線旅游行業(yè)帶來了契機(jī)。在線旅游行業(yè)是中間行業(yè)，其核心就是如何有效整合上下游的資源，上游資源主要包括機(jī)票酒店等，下游資源則是客戶群。本文將著重研究上游資源中機(jī)票的整合。 上游資源中的機(jī)票作為核心資源不僅可以單獨(dú)銷售更可以作為旅游度假產(chǎn)品和商旅產(chǎn)品的基礎(chǔ)。然而目前在線查詢預(yù)訂系統(tǒng)僅僅支持針對單程和往返直飛航班的查詢，一旦繁忙航線的某一時段直飛航班售罄，用戶就必須另外選擇時間或者致電客服人員，由客服人員以人工的方式組合其它直飛航班。此外如用戶需要前往一個比較偏遠(yuǎn)的城市，而兩地之間尚不存在直飛航線，也需要通過人工的方式來組合中轉(zhuǎn)聯(lián)程。這種通過人工去組織中轉(zhuǎn)聯(lián)程的方式存在以下幾個缺陷：第一，無法保持產(chǎn)品的一致性，不同客服人員所組合的中轉(zhuǎn)聯(lián)程可能存在中轉(zhuǎn)城市和中轉(zhuǎn)聯(lián)程總價等方面的差異。第二，效率低下，成本較高，差錯率高。組合航班的工作需要搜索大量航班信息，消耗大量客服人員的時間，從而增加了成本。第三，，更換航班和退訂也只能由人工的方式來完成。第四，不能提供有競爭力的產(chǎn)品，通過人工組合的中轉(zhuǎn)聯(lián)程不一定是最符合用戶需求的，例如價格最低或者中轉(zhuǎn)間隔時間最短等。 針對上述問題，本文對某大型在線旅游公司航班查詢中存在的問題進(jìn)行了分析，最終設(shè)計并實(shí)現(xiàn)了一套中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)。該系統(tǒng)實(shí)現(xiàn)了對中轉(zhuǎn)航班的自動查詢以及組合，并根據(jù)不同航班價格以及燃油附加稅、機(jī)場建設(shè)費(fèi)、艙位等影響航班價格的因素計算出總價并進(jìn)行排序，有效地解決了之前通過人工方式組合所無法保持產(chǎn)品一致性、效率低下、成本高、差錯率高以及不能提供最有競爭力產(chǎn)品等問題。 本文具體研究工作包括以下幾個方面： (1)中轉(zhuǎn)聯(lián)程方案。中轉(zhuǎn)聯(lián)程不僅為用戶提供由系統(tǒng)組合的航班，更能夠由用戶自由選擇組合航班。本文描述了通過航班匹配算法過濾出有效航班，確�？蛇x航班一定能夠與后續(xù)某個航班進(jìn)行組合，從而提高用戶體驗(yàn)。 (2)中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)的設(shè)計主要由架構(gòu)設(shè)計、接口設(shè)計、數(shù)據(jù)庫設(shè)計以及界面設(shè)計所組成。其中架構(gòu)設(shè)計通過UseCase圖、流程圖、時序圖、類圖等對中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)中的政策查詢和中轉(zhuǎn)聯(lián)程服務(wù)進(jìn)行詳細(xì)地闡述。 (3)中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)的實(shí)現(xiàn)分為數(shù)據(jù)層的實(shí)現(xiàn)、業(yè)務(wù)邏輯層的實(shí)現(xiàn)以及WebService的實(shí)現(xiàn)。數(shù)據(jù)層闡述了實(shí)體結(jié)構(gòu)的構(gòu)建和緩存的實(shí)現(xiàn)，業(yè)務(wù)邏輯層主要包含中轉(zhuǎn)聯(lián)程政策查詢系統(tǒng)的實(shí)現(xiàn)以及中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)的實(shí)現(xiàn)。WebService層的實(shí)現(xiàn)方便了其它系統(tǒng)對中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)的使用，它們包括商旅、旅游度假等。中轉(zhuǎn)聯(lián)程服務(wù)系統(tǒng)已在某在線旅游公司應(yīng)用，運(yùn)行情況表明該系統(tǒng)是有效及可行的。
[Abstract]:The development of the Internet has brought opportunities to the online tourism industry. Online tourism industry is the intermediate industry, the core of which is how to effectively integrate upstream and downstream resources, upstream resources mainly include airline tickets and hotels, and downstream resources are customer groups. This paper will focus on the upstream resources in the integration of air tickets. As the core resources, the air ticket in the upstream resources can not only be sold separately, but also be the basis of tourist vacation products and business products. However, the current online query reservation system only supports queries for one-way and round-trip direct flights. Once direct flights on busy routes are sold out at a certain time, users must choose additional times or call customer service personnel. Other direct flights are manually combined by customer service personnel. In addition, if users need to go to a more remote city and there are no direct flights between the two places, they also need to combine the transfer routes manually. There are several defects in this way: first, it can not maintain the consistency of the product, and the different customer service personnel may have some differences in the transfer city and the total price of the transfer process. Second, the efficiency is low, the cost is high, the error rate is high. The task of combining flights involves searching for a lot of flight information and consuming a lot of customer service staff time, which increases the cost. Third, the replacement of flights and cancellations can only be done manually. Fourth, can not provide competitive products, through the manual combination of the transfer process is not necessarily the most suitable for user needs, such as the lowest price or the shortest transit interval, and so on. In view of the above problems, this paper analyzes the problems existing in the flight query of a large online travel company, and finally designs and implements a transit service system. The system realizes the automatic inquiry and combination of transfer flight, and calculates the total price according to the factors of different flight price and fuel surcharge, airport construction fee, cabin space and so on. It effectively solves the problems such as low efficiency, high cost, high error rate and the inability to provide the most competitive products which could not be maintained by manual combination before. The specific research work of this paper includes the following aspects: (1) transfer program. Interconnect not only provides users with flights combined by the system, but also allows users to choose the combined flights freely. This paper describes how to filter out effective flights through flight matching algorithm to ensure that optional flights can be combined with a subsequent flight to improve user experience. (2) the design of transit service system is mainly designed by architecture. Interface design, database design and interface design. The architecture design is described in detail through UseCase diagram, flow chart, timing diagram, class diagram and so on. (3) the implementation of transit service system is divided into data layer implementation. The realization of business logic layer and WebService. The data layer describes the construction of entity structure and the implementation of cache. The business logic layer mainly includes the implementation of the policy query system and the implementation of the transit service system. The implementation of the WebService layer facilitates the use of other systems to the transit service system, including business travel, tourism vacation and so on. Transponder service system has been used in an online travel company, and the operation results show that the system is effective and feasible.
【學(xué)位授予單位】：上海交通大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：TP393.092

【共引文獻(xiàn)】

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本文編號：2282540