【摘要】：信息時代的今天,微博已經成為一種新的生活方式,它給人們提供了抒發(fā)個人情感以及人與人之間進行良好溝通的平臺,人們可以通過微博隨時隨地的記錄生活中的點滴,發(fā)現和分享身邊的新鮮事。在經過雨后春筍般發(fā)展后,新浪微博成為國內微博行業(yè)的佼佼者,新浪微博逐漸成為一個具備巨大影響力的社會化媒體平臺。作為當今社會流行的社交工具之一,作為一個社會化的媒體平臺,隨著用戶爆炸式的增加,新浪微博每天都會產生海量信息。每逢社會重大事件,新浪微博的發(fā)送量都會在短期內迅速增加,并且會持續(xù)一段時間。這無疑加大了技術保障部的管理難度。 微博故障管理系統采用Apache+PHP+phpMyAdmin+MySQL的黃金組合方式進行開發(fā),使用PHP編寫,用Apache Web服務器提供Web服務,后臺數據庫使用MySQL,并用phpMyAdmin對其進行管理。本系統主要是通過監(jiān)控判斷系統是否需要預警,如果發(fā)現故障則進入故障流程管理,并且可以對故障列表中的故障進行管理。本人獨立完成系統的4大模塊,包括：數據監(jiān)控模塊、輿情監(jiān)控模塊、故障流程管理模塊、故障管理模塊。各個模塊以及包含的功能描述如下： (1)數據監(jiān)控模塊。該模塊主要是供數據監(jiān)控人員使用,應該顯示出各種反映公司業(yè)務量的數據圖,若達到相應閾值,則告警提示。 (2)輿情監(jiān)控模塊。該模塊主要是供輿情監(jiān)控人員使用,模塊可以通過視圖來反映微博輿情告警情況,可以通過顏色、聲音等形式來反映故障告警的狀態(tài),進一步進入告警板,可以看到當前微博輿情告警的簡要信息。 (3)故障流程管理模塊。該模塊功能：第一,故障流程管理人員在接收到故障后,可以進行報障、故障跟進、故障響應、故障升級、故障恢復和生成故障報告操作。第二,上述每項操作除故障響應之外都可以發(fā)送郵件通知到相關人員,并且在發(fā)送郵件之前可以發(fā)送測試郵件。 (4)故障管理模塊。該模塊主要是便于故障管理人員對公司已有故障的管理。在該模塊中,故障管理人員可以對公司已有故障列表進行查詢故障、編輯修改故障、刪除故障以及查看故障信息的操作。 微博故障管理系統是本人在新浪公司實習期間參與開發(fā)的項目,該項目是供新浪公司技術保障部的故障管理組人員使用。目前,微博故障管理系統已經投入運行,并且使用狀況良好。通過對微博業(yè)務進行監(jiān)控告警,并對故障進行處理,降低了人工監(jiān)控和管理引入漏檢和誤報的風險,相對提高了運維團隊的工作效率,并且維護了微博平臺的穩(wěn)定,提高了用戶的體驗價值。
[Abstract]:In the information age, Weibo has become a new way of life. It provides a platform for people to express their personal feelings and communicate well with others. Find and share new things around you. After springing up, Sina Weibo has become a leader in the country's Weibo industry, and Sina Weibo has gradually become a social media platform with great influence. As one of the popular social tools, as a social media platform, with the explosive increase of users, Sina Weibo produces a lot of information every day. Every major social event, Sina Weibo will quickly increase in the short term, and will continue for a period of time. This undoubtedly increased the difficulty of the management of the technical support department. Weibo fault management system is developed by gold combination of Apache PHP phpMyAdmin MySQL, written by PHP, provided with Web service by Apache Web server, and managed by MySQL, and phpMyAdmin in backstage database. This system is mainly through monitoring and judging whether the system needs early warning, if the fault is found into the fault flow management, and can manage the fault in the fault list. I independently completed the system of four modules, including: data monitoring module, public opinion monitoring module, fault flow management module, fault management module. Each module and the functions included are described as follows: (1) data monitoring module. This module is mainly used for data monitoring personnel, should display a variety of data diagrams reflecting the volume of business of the company, if the corresponding threshold value, alarm prompt. (2) Public opinion monitoring module. The module is mainly for the use of public opinion monitoring personnel. The module can reflect Weibo's public opinion alarm situation through view, can reflect the status of fault alarm through color, sound and other forms, and further enter the alarm board. You can see the current Weibo public opinion warning brief information. (3) Fault flow management module. The function of this module is as follows: first, after receiving the fault, the fault flow manager can report the trouble, follow up, respond, upgrade, recover and generate the fault report. Second, each of the above operations can send a message notification to the relevant person except for the fault response, and can send the test mail before sending the message. (4) the fault management module. This module is mainly to facilitate the fault management of the company's existing fault management. In this module, the fault manager can query the company's existing fault list, edit and modify the fault, delete the fault and view the fault information. Weibo fault management system is a project that I participated in during my internship in Sina company. The project is used by the fault management team of the technical support department of Sina company. At present, Weibo fault management system has been put into operation, and in good condition. By monitoring and warning Weibo's business and handling the faults, the risks of false check and false report introduced by manual monitoring and management are reduced, the working efficiency of the operation and maintenance team is relatively improved, and the stability of Weibo platform is maintained. Improved the user's experience value.
【學位授予單位】：北京交通大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：TP311.52;TP393.092

【引證文獻】

相關碩士學位論文 前1條

1 李陽;微博業(yè)務流解析及管理系統[D];電子科技大學;2016年

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本文編號：2278595