本文選題：個(gè)人云服務(wù)質(zhì)量 + 服務(wù)質(zhì)量評(píng)價(jià)　； 參考：《現(xiàn)代情報(bào)》2017年10期

【摘要】：[目的/意義]云服務(wù)產(chǎn)業(yè)蓬勃發(fā)展,個(gè)人用戶接觸到的云服務(wù)產(chǎn)品也越來越多,而在使用過程中,由于技術(shù)和服務(wù)等多方面的因素,導(dǎo)致個(gè)人云服務(wù)用戶粘度不足,個(gè)人云服務(wù)質(zhì)量急需改進(jìn)。從用戶的視角探討個(gè)人云服務(wù)質(zhì)量,對(duì)個(gè)人云服務(wù)質(zhì)量的評(píng)價(jià)提供科學(xué)依據(jù)。[方法/過程]采用多維度多層次方法構(gòu)建了個(gè)人云服務(wù)質(zhì)量評(píng)價(jià)指標(biāo)體系,引入IPA分析法對(duì)該指標(biāo)體系進(jìn)一步分類,利用SPSS 190進(jìn)行探索性因子分析,并繪制出IPA矩陣圖,進(jìn)一步劃分出橫向重要性與縱向滿意度的指標(biāo)。[結(jié)果/結(jié)論]構(gòu)建了基于IPA矩陣分析的個(gè)人云服務(wù)質(zhì)量評(píng)價(jià)指標(biāo)體系,橫向重要性指標(biāo)體系由管理層、用戶層和技術(shù)層3個(gè)維度構(gòu)成,縱向滿意度指標(biāo)體系由保障層和提升層兩個(gè)維度構(gòu)成。
[Abstract]:[purpose / significance] the cloud service industry is booming, and more cloud service products are being contacted by individual users. In the process of use, due to various factors such as technology and service, the viscosity of individual cloud service users is insufficient. The quality of personal cloud service needs to be improved. This paper discusses the quality of individual cloud service from the perspective of user, and provides scientific basis for evaluation of individual cloud service quality. [method / process] the evaluation index system of personal cloud service quality was constructed by using multi-dimension and multi-level method. IPA analysis method was introduced to classify the index system further, and SPSS190 was used to carry out exploratory factor analysis and draw the IPA matrix map. Further divide the index of horizontal importance and longitudinal satisfaction. [results / conclusion] the evaluation index system of personal cloud service quality based on IPA matrix analysis is constructed. The horizontal importance index system is composed of three dimensions: management level, user level and technical level. The index system of longitudinal satisfaction is composed of two dimensions: safeguard layer and promotion level.
【作者單位】： 湖北工業(yè)大學(xué)經(jīng)濟(jì)與管理學(xué)院;昆明理工大學(xué)管理與經(jīng)濟(jì)學(xué)院;
【基金】：國(guó)家自然科學(xué)基金青年項(xiàng)目“面向個(gè)人用戶的云存儲(chǔ)服務(wù)使用行為機(jī)理及安全風(fēng)險(xiǎn)控制研究”(項(xiàng)目編號(hào):71603075)
【分類號(hào)】：TP393.09

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本文編號(hào)：2025547