本文選題：信息系統(tǒng) + UML建模��； 參考：《云南大學》2015年碩士論文

【摘要】：社會渠道是移動公司除了自有營業(yè)廳外的另一產品代理社會渠道,主要為移動公司服務廳服務不到的客戶提供移動產品的銷售和服務,在移動公司市場營銷中發(fā)揮著非常重要的作用,其中渠道訂單與物流管理直接影響整個市場經營收益。由于移動的社會渠道網點全市分布較廣,網點還分布在鄉(xiāng)鎮(zhèn),所以對這些網點的規(guī)劃補點和日常銷售下單、物流供貨等信息反饋等工作存在一定的困難。目前對網點的訂單及物流管理只是靠手工在地圖上做標識,造成渠道經理的數量多,管理難度加大,效率低等困難。論文從我司管理實際運作的現狀出發(fā),針對目前存在訂單與物流管理過程實行手工統(tǒng)計訂單、信息交互不及時等導致效率低下等諸多問題,提出必須設計一套適合我司的訂單與物流管理系統(tǒng),來完成我司管理數字化工作,實現訂單管理、物流配送管理、退貨處理、貨款收取及相關信息的錄入、查詢、統(tǒng)計等功能。本文進行需求分析,進行了系統(tǒng)的業(yè)務需求、功能需求、數據需求和系統(tǒng)環(huán)境需求等分析,畫了系統(tǒng)的業(yè)務流程圖和用例圖,并且兼顧有用例描述；進行系統(tǒng)設計,設計了系統(tǒng)的總體架構與各功能模塊,包括訂單管理、物流配送管理、退貨管理、貨款收取管理、基礎信息管理以及系統(tǒng)管理等功能模塊,還有給出了模塊設計的各種需要的圖例。訂單與物流管理系統(tǒng)將渠道、信息、人員、終端四位一體的系統(tǒng)化管理融入到系統(tǒng)的設計中,包括渠道商分布區(qū)域、、區(qū)域統(tǒng)計分析、渠道物流信息的交互、渠道銷售與酬金統(tǒng)計、渠道經理監(jiān)控管理、退貨管理,并實現以電腦終端(WEB)、手機客戶端(WAP)的雙訪問機制。提供社會渠道網點訂單提交、跟進、確認和留言交互等流程管理,加強溝通,提高社會渠道的忠誠度。
[Abstract]:Social channel is another product agency social channel for mobile company in addition to its own business hall. It mainly provides sales and service of mobile products to customers who can not be served by mobile company service office. It plays a very important role in the marketing of mobile companies, in which channel orders and logistics management directly affect the whole market revenue. Because of the wide distribution of mobile social channels in the whole city and the distribution of nodes in villages and towns, it is difficult to make up for the planning of these outlets and issue orders for daily sales, logistics supply and other information feedback work. At present, the order and logistics management of the network only rely on manual marking on the map, resulting in a lot of channel managers, management difficulties, low efficiency and other difficulties. Based on the current situation of the actual operation of our management, this paper aims at the existing problems such as manual statistics of orders and logistics management process, inefficiency due to the lack of information exchange and so on. It is necessary to design a set of order and logistics management system suitable for our company to complete the digitization of our management, to realize the functions of order management, logistics distribution management, return processing, payment collection and related information input, inquiry, statistics and so on. In this paper, the business requirements, function requirements, data requirements and system environment requirements of the system are analyzed, and the business flow chart and use case diagram of the system are drawn, and the description of the use cases is taken into account. The overall structure and function modules of the system are designed, including order management, logistics distribution management, return management, payment collection management, basic information management and system management, etc. Also gives the module design each kind of need legend. The order and logistics management system integrates the systematic management of channel, information, personnel and terminal into the design of the system, including the distribution of channel merchants, regional statistical analysis, and the interaction of channel logistics information. Channel sales and payment statistics, channel manager monitoring management, return management, and the implementation of a computer terminal (Web), mobile phone client (WAP) dual access mechanism. Provide social channel network order submission, follow-up, confirmation and message interaction process management, strengthen communication, improve social channel loyalty.
【學位授予單位】：云南大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：TP311.52

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本文編號：2104002