本文關(guān)鍵詞： 旅游企業(yè)績(jī)效 人力資本 熵值法 面板模型 分布滯后模型　出處：《大連理工大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著知識(shí)經(jīng)濟(jì)時(shí)代的到來,企業(yè)人力資本作為新型生產(chǎn)要素對(duì)企業(yè)未來發(fā)展的重要性也日益增加。旅游業(yè)是世界經(jīng)濟(jì)中持續(xù)、高速、穩(wěn)定增長(zhǎng)的重要戰(zhàn)略性、支柱性和綜合性產(chǎn)業(yè),中國(guó)的旅游業(yè)也已經(jīng)成為國(guó)民經(jīng)濟(jì)的重要產(chǎn)業(yè)之一。近年來中國(guó)旅游業(yè)飛速發(fā)展,無論是旅游總?cè)舜芜�是旅游總收入都呈現(xiàn)穩(wěn)定增長(zhǎng)的趨勢(shì)。旅游企業(yè)作為服務(wù)型企業(yè),最大的特點(diǎn)就是其產(chǎn)品是以服務(wù)的形式表現(xiàn)出來的,而旅游企業(yè)中的人才被看作是提供服務(wù)的真髓所在,是連接顧客與企業(yè)的接口,具有重要作用。員工所表現(xiàn)出的精神面貌和服務(wù)態(tài)度對(duì)外代表著公司的形象。再加上在新的經(jīng)濟(jì)背景下,知識(shí)是公認(rèn)的能夠創(chuàng)造財(cái)富、提高競(jìng)爭(zhēng)力的重要因素,因而研究人力資本對(duì)旅游企業(yè)組織績(jī)效的影響具有重要意義。 本文選取旅游上市公司為研究對(duì)象,通過篩選最后選擇2007-2012年間20家旅游上市公司的數(shù)據(jù)為樣本,對(duì)人力資本與旅游企業(yè)績(jī)效之間的關(guān)系進(jìn)行實(shí)證研究。首先,本文對(duì)國(guó)內(nèi)外研究現(xiàn)狀進(jìn)行了系統(tǒng)回顧和分析。然后,從企業(yè)人力資本的概念出發(fā),對(duì)旅游業(yè)的發(fā)展情況、旅游企業(yè)的發(fā)展現(xiàn)狀以及旅游企業(yè)人力資本的現(xiàn)狀和特點(diǎn)進(jìn)行深入分析。實(shí)證研究部分,本文在回顧相關(guān)理論的基礎(chǔ)上,首先以國(guó)有資本金績(jī)效評(píng)價(jià)體系為依據(jù),結(jié)合旅游企業(yè)的實(shí)際構(gòu)建了旅游企業(yè)的績(jī)效評(píng)價(jià)體系,并選擇更客觀、科學(xué)的客觀賦權(quán)方法——熵值法來確定每個(gè)評(píng)價(jià)指標(biāo)的權(quán)重,然后計(jì)算出每個(gè)旅游上市公司在每一年的綜合績(jī)效。最后,實(shí)證設(shè)計(jì)和檢驗(yàn)部分,本文綜合使用面板模型和分布滯后模型來構(gòu)建人力資本對(duì)企業(yè)績(jī)效的影響模型,研究人力資本各變量和控制變量分別對(duì)企業(yè)績(jī)效的影響。 研究結(jié)果發(fā)現(xiàn),在所選的四個(gè)人力資本變量中,人力資本存量、人力資本培訓(xùn)費(fèi)和員工人均薪酬變量均對(duì)旅游上市公司的綜合績(jī)效有顯著的正向影響,影響最大的是人力資本培訓(xùn)費(fèi),最小的是員工人均薪酬；而人力資本流動(dòng)率雖然對(duì)旅游公司績(jī)效有正向作用,但統(tǒng)計(jì)檢驗(yàn)結(jié)果并不顯著�？刂谱兞俊髽I(yè)是否發(fā)生重大風(fēng)險(xiǎn)事件的回歸結(jié)果則表明該變量與旅游公司績(jī)效顯著負(fù)相關(guān)。本文得到的結(jié)論與已有學(xué)者的研究不完全相同,對(duì)旅游企業(yè)更具針對(duì)性,有一定的現(xiàn)實(shí)意義,可供旅游企業(yè)參考和借鑒。
[Abstract]:With the arrival of the era of knowledge economy, the importance of human capital as a new type of production factor to the future development of enterprises is increasing day by day. Tourism is an important strategy of sustained, high speed and stable growth in the world economy. China's tourism industry has also become one of the most important industries of the national economy. In recent years, China's tourism industry has developed rapidly. As a service-oriented enterprise, the biggest characteristic of tourism enterprises is that their products are expressed in the form of service. People in tourism enterprises are regarded as the real source of service and the interface between customers and enterprises. It plays an important role. The mental outlook and service attitude of employees represent the image of the company. In addition, in the new economic background, knowledge is recognized as an important factor to create wealth and improve competitiveness. Therefore, it is of great significance to study the impact of human capital on the organizational performance of tourism enterprises. This paper selects the tourism listed companies as the research object, and selects the data of 20 tourism listed companies from 2007 to 2012 as the sample. Empirical study on the relationship between human capital and tourism enterprise performance. Firstly, this paper systematically reviews and analyzes the current research situation at home and abroad. Then, from the concept of enterprise human capital. The development of tourism, the development of tourism enterprises, as well as tourism enterprises human capital status and characteristics of in-depth analysis. Empirical research part, this paper reviews the relevant theories on the basis of. First of all, based on the performance evaluation system of state-owned capital, combined with the reality of tourism enterprises, this paper constructs the performance evaluation system of tourism enterprises, and chooses more objective. Scientific objective weighting method-entropy value method to determine the weight of each evaluation index, and then calculate the comprehensive performance of each tourism listed company in each year. Finally, empirical design and test part. In this paper, the panel model and the distributed lag model are used to construct the impact model of human capital on enterprise performance, and the effects of human capital variables and control variables on enterprise performance are studied. The results show that among the four human capital variables, the stock of human capital, human capital training fee and employee per capita salary all have a significant positive impact on the comprehensive performance of tourism listed companies. The biggest impact is the human capital training fee, the smallest is the employee per capita salary; Although the human capital flow rate has a positive effect on the performance of tourism companies. However, the results of statistical test are not significant. The regression results of control variable, whether or not significant risk events occur, show that this variable is significantly negatively correlated with tourism company performance. The conclusion obtained in this paper is not similar to that of previous scholars. Exactly the same. It is more targeted to tourism enterprises and has certain practical significance, which can be used for reference by tourism enterprises.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F272.92;F592.6

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本文編號(hào)：1445365